I was very pleased with everything about my stay and especially with the help received with my dogs. We were attending Crufts so having somewhere pet friendly to stay for the four days made a huge difference to our break. The pack that we received for the dogs was very much appreciated. The staff were also very, very good and could not do enough for us, thank you to all involved with the running the hotel.

A very small observation, the lighting in the room wasn't particularly good, as with a lot of hotels these days mood lighting is used for the "big" light :-). Unfortunately the bulbs in the bedside and desk lamps were eco friendly and didn't work well and the one that did was "cool" lighting which isn't very pleasant when you are preparing to sleep. I am 100% sure that had I mentioned this during my stay at the hotel it would have been rectified immediately.

After a difficult start with my wife being very allergic to smoke and the room smelling very heavily of it. We asked for another room and it was given to us immediately and this room was excellent. It smelt very clean and fresh, the view was very good and the beds very comfortable. Breakfast which was included was excellent very good choices and quality very good. All the staff were extremely pleasant and helpful.

The price of the lunch and evening meal deals were very expensive. There is a McDonald's on site but we're not into fast foods. Fortunately we were able to walk (20 minutes) to a pub and get a decently priced proper meal

Room was clean and had some space. bathroom was also clean and tidy plenty of towels. Even though I didn't drive while visiting there was plenty of parking. Bar staff and reception staff were very friendly and not shy for conversation. Bonus was a 24 hour McDonalds outside. Breakfast that was included was fantastic.

Breakfast was fantastic however food options for the evening time was ok but the chicken wings seemed like a reheat and half the table of 4 had to wait some time for the food to arrive. Also plug sockets in the room were quite far from the bed but the hotel have noted this to be fixed in a refurb. I would stay again but may eat elsewhere in the evening time.

The hotel is dog friendly which was great for us! The bar seating was right by the restaurant which made it easy for breakfast because the dog couldn’t go in to the restaurant. The beds were quite comfy. WiFi was excellent too!

The family rooms are tight on space. A family of 4 is a struggle when the sofa bed and double bed is out. Paying for parking isn’t fair when you’ve paid for the hotel anyway. Should be free. Would be nice to have a bath too. Family room - would think they would consider a bath for the children.

We've stayed at this hotel many times as it's convenient for visiting family and friends. It's always spotlessly clean, and the staff are welcoming and friendly. There is reasonable bar food and a comfortable lounge area. The breakfasts are usually good, but on this visit, I thought the quality was not good, eg, apples that looke unappetising,oranges that needed peeling and a berry medley, which can be a bit sour. The hot food was very good but The hotel has been fully booked for weeks, I heard, and I think there are staffing issues, and everyone seemed very stressed compared with a recent previous visit before the school holiday. Maybe Holiday Inn Express needs to pay for a few more staff or managers to smooth out these minor hiccups.

Apart from the parking charge we liked everything.

Nice and spacious room, good lighting, clean and comfortable, lovely reception team and not a bad location at all. Nice breakfast overall apart from the juice options which were obviously diluted with water but not a disaster.

Firstly, the parking charge considering the trending cost of hotel is unreasonable, it should be included in the price. Then, in the room a couple of things - carpet is stained in multiple locations and likely needs replacing. No sockets close to the bed. And the most annoying part is that the shower seemed to be bit clogged likely due to a lack of pipe cleaning. Something to look at. There are ongoing renovations happening on the 2nd floor. I have requested for a quieter room so I could get a better night sleep and there were multiple carpenters working and being super noisy from before 8am which is absolutely ridiculous.

Location was good. Had macdonalds next to the hotel which was great for the kids. Staff was really friendly and helpful. Room space was OK for a family of 4. Kids had space to move around. There's a fee to pay to park your car. You can pay from the tablet style screen at reception. Its £5 untill the following morning and you get a discount code from the receptionist. Dove hand soap and body shampoo was provided in the bathroom which was great as we tented to use that brand. Breakfast was good, had good choices.

The iron in the room was falling apart. As we went down for breakfast we told the receptionist. She apologised and offered a replacement. The 1st room we had the A/C didn't work. We was offered some fans for the room or we could move to another room. We decided to move rooms as we wanted the A/C. The orange juice at breakfast wasn't tasty. Tasted more like diluted orange juice.

Breakfast was varied and great value but swamped at peak times. Staff working hard to keep up but tables insufficient as was parking

Parking insufficient for hotel guests. Yes McDonald's is there but on a first visit you have no idea if you're going to wake up to a parking ticket for being in the wrong area. McDonald's have clearly marked their zone and the hotel parking is insufficient. I didn't get any tickets but left early. Maybe hotel staff could 'hint' at this scenario?

The hotel was clean and the staff were super friendly. The hotel is in a great location close to the highway (but not noisy) and in easy reach of Warwick Castle.

Unfortunately our beds were quite uncomfortable, the double bed had a dip in the middle so we rolled together & the sofa bed my kids slept on had a lump in the middle meaning your head and feet were lower than your back. Only downside we faced though so we might have just been unlucky with the beds in the room we had.

The staff were all exceptional, really friendly, excellent customer service skills at any time of the day or night. It was so refreshing to have a cheery hello and a polite how was your day, no matter what time of the day or night. The "team effort" was visible too, right from the maintenance man to the duty manager. This was our first time staying with you (we usually stay with a rival company (the "purple one") but you'd been recommended and we were not disappointed. We really appreciated that as one of us has a disability we were able to register our car and so if there wasn't a designated disabled parking space, it still meant that I could be dropped off at the door and then park using the blue badge in one of the many other spaces available.

If anything then the lack of plug sockets/mobile phone sockets next to the bed was a let down, the low level socket beneath the mirror was difficult to access due to my disability The only other thing would be the attempt at "funky lighting" with the "spaghetti light" hanging from the ceiling - it just looked out of place and out of keeping - but that is more likely to be down to personal taste .