The location of the hotel with the sweeping grounds to the lake make it the best located hotel in Windermere. The room location overlooking the garden and lake was excellent. The indoor and outdoor areas for relaxation were excellent especially the lawn and main lounge.

We felt the car parking charge of £25 per day was excessive perhaps £15 would have been more reasonable for guests who were staying with a higher charge for day visitors. The range on the breakfast buffet was limited especially fruit and pastries. Depending on which staff were on duty the wait time for food from the menu was variable.

The view from the room was wonderful, balcony main viewing point over towards Bowness Pier Head, then 2 windows at the side with views over Windermere towards Ambleside. Location brilliant short level walk to Bowness Pier Head from there a choice of lake cruises or the 599 bus to Ambleside and Grasmere (£3 per journey!) Short uphill walk to shops, cafes, restaurants and pubs. Good choice of top quality produce for breakfast, restaurants over looks the garden and lake, not only a view of the lake but of the resident bunny and Canadian Geese enjoying their breakfast as well.

Our room was fantastic but imagine some of the rooms may not have such wonderful views - but then again not everyone wants a room with a view.

The hotel staff made us feel like royalty. From the second we arrived it was red carpet treatment. There was a mishap with the toilet in our room, but Dave (who I assume was the manager) came personally to sort it out...and then gave us another room without any request to solve our issue. Simply exceptional service. The kitchen staff went out of their way for us with helping our daughter celebrate her birthday, and then again at breakfast they were so good I actually felt like I was aristocracy. Never been called "sir" so many times in my life! I do not know why anyone would want to stay anywhere else. Ten out of ten from me!

My only issue is the allocated times for the kids in the swimming pool. Made it impossible for the little one to enjoy the swimming she had looked forward to. But, this is hardly something that requires me leaving a negative comment, It's merely a suggestion that the hours are adjusted to accomodate children enjoying the pool as well.

There is a good selection of fruit, cereals, pastries, cheese and ham, cooked breakfast is served to you and is wonderful very fresh and hot. Staff are very friendly, the location is outstanding the views are breathtaking. The location for shops, bars and restaurants is perfect and on you door step. Rooms very comfortable.

Small print which I didn’t see was car parking is £25 I didn’t realise on booking and may be wouldn’t have stayed if I’d have realised parking wasn’t included. Also for the cost of the hotel I would expect better coffee in the rooms Nescafé sachets I would expect in. Travel lodge not a Macdonald hotel :(

Location was perfect, room was amazing with views over lake, dinner was really good, the spa area was nice n relaxing

The breakfast was awful, so lackluster definitely not 4* quality ive had better at my local cafe! Luckily i filled up with fruit before...the parking was over priced which would stop us from staying more than 1 night, the drinks were very overpriced too

The upgraded accommodation to super deluxe (lakeside) was amazing. Wonderful to wake to the lapping of the water and birdsong. A great night's sleep in peace. The spa facilities were very pleasant indeed. The food and drink in the restaurant, both for dinner and breakfast were delicious. I especially enjoyed the stone bass on the dinner menu and the black pudding at breakfast. Also, the shortbread that accompanied my afternoon cup of tea , in the bar area, was a real treat.

The amount of parking was lamentable. As a less able bodied person travelling alone I would have found it impossible to transfer my luggage to the hotel from the hotel carpark. Had it not been for the kindness of the staff who permitted me to access the disabled slot, I would have been stuck.

We stated recently to celebrate a family members 94th birthday. The hotel was fabulous from start to finish. They communicated well with us around things like the accessible room and advising us that the lift was out of order to the Spa etc. Check in was lovely and a lovely gesture that disabled parking is complementary and right outside the door which was fabulous. Check in was excellent, informative and swift and we even managed to check in a little earlier as our room was ready. We had booked an accessible room, the room itself was amazing, spacious and a fill wet room and our room was just next door. What I would add here though is there is only one fully accessible room in the hotel and this is on the first floor at the back of the hotel and not the ground floor so it’s quite a distance from the lift access and a ramp involved. We asked about round floor rooms which are available but not accessible and we needed handrails etc for our stay. Sadly we didn’t get to stay at the hotel, as soon after check in our mother had a fall in the room and needed to be whisked off to hospital but what I would add here is just how incredibly kind and caring the staff were at this time. The first aid was efficient, the manager Agata was wonderful and Anna and a lovely guy from the restaurant ( sorry I didn’t get his name ) were both so helpful and kind, saying with my mother for a couple of hours while we waited for NHS service to call us back and generally making sure we were ok. We have stayed before and will definitely be back. The personal service we received made all the difference to what could have been a very traumatic event. My mother is on the mend and wanted to also comment on the kindness showed by the hotel too.

The breakfast was perfect. The options were great and the cooked breakfast was cooked to perfection and tasted so good. It was right on the lake and so peaceful to swim in the pool looking at the lake. The spa was so relaxing, not stuffy.

Mum and I were a little disappointed in dinner. It was described as fine dining and certainly not cheap. I wanted a treat for mum but she got the lunch menu as she is vegetarian. The lasagne was just slopped onto plate with a packet of salad put in a bowl with no seasoning. My fish was cooked perfectly but with a tiny spoon full of kale. Such a shame as breakfast was so perfect. I don't think dinner should be described as fine dining.

The reception staff are exceptional at this hotel. Every member of staff absolutely brilliant. A special mention goes to Keelan who went the extra mile to make our stay exceptional. We booked room 101 and Keelan had originally booked this room which met everything we asked for in our original booking. Such a professional team.

The breakfast itself had great choice on the cold section -however the hot food was not always hot. Saying this it would not stop me booking again because plenty of choices from the cold section. Beautiful dining room views.

Location was excellent, room was very good, staff were friendly and helpful, swimming pool was great and lovely changing rooms. The breakfast was nice. Bed was comfortable.

The internet was awful, you logged in and it logged straight out again, regardless of where you were in the hotel but especially frustrating in the bedroom. Wasn’t suitable for any business work. Could do with some boosters and USB points. The coffee in our view was poor for breakfast and needed a bit more flavour . There was a leak in the restaurant which dripped on the carpet now and again. The shower could do with updating.