Amazing staff Genuinely kind and friendly Everyone tried so hard to be helpful Beautiful accommodations Loved Toto washlet

Had lots of trouble with paying for WiFi And odd No free coffee or fruit

Simply beautiful old hotel, amazingly comfortable beds and helpful and pleasant staff

Closed bar too early at 11pm during week when it was quite busy and we walked in with 8 people

Everything except one important mistake.

This was a birthday present, and I (the guests' mother/MIL) specifically asked and received assurance from the hotel staff that ALL incidental charges would be placed on my credit card, which I registered in advance with the hotel. Unfortunately, that agreement was not honored by the staff. I am VERY unhappy. I have had to ask my son to get a reimbursement from me, which is like leaving the price tag on the gift. Tacky, but necessary.

Facilities, good location, felt safe, clean rooms

Front desk staff a little abrupt

Pool, bar, friendly staff, beautiful facilities

I waited for over 45 minutes to try to get breakfast three consecutive days before giving up each time. They did not look that busy but long lines each morning discouraged me from waiting. They need to hire more restaurant staff. Major disappointment of never being able to eat in that gorgeous room!

I must say I didn't have huge expectations, thinking the hotel might be a little tired, while clearly very grand as can be seen from the photos. But the photos can often hide many faults. On the contrary, the hotel felt like it had been freshly decorated, with a very fresh feel to the hotel corridors, and our room and bathroom. They clearly spend money on upkeep, which can't be said for other 'luxury' Marriott group resorts we have stayed in this year. The bathroom products were the best of our California trip, so no wonder they have a sign up to discourage people stealing them. The food and drinks we had in the Pied Piper were equally excellent, and again some of the tastiest of the trip. It's definitely a clubby masculine after work vive in there, but our 10 year old really enjoyed eating in there. It felt equally luxurious and maintained. The main breakfast room is, as you will have seen from the pictures, very grand and historic. But again it maintained high standards and felt modern and fresh. The buffet was very good too. All in all I would not hesitate to stay here again, though sadly SF itself does not entice visitors these days, as is well documented. Perhaps that is why this hotel offered such good value.

I guess another restaurant in the evening other than the Pied Piper would be good...given the Wall St aesthetics, but there are plenty in SF of course. Then whilst it didn't score as bad as many places on our trip, they should have more knowledge (and labels) on what is and is not gluten and dairy free (for example the bread at breakfast we had varying responses on if it contained dairy, so lacked confidence), and moreover offer more DF/GF options...especially decent deserts for kids with a dairy allergy! Surprisingly California was far inferior to the UK on the allergy front.

Beautiful lobby and shared areas. Staff were warm and welcoming. Swimming pool was a huge hit with the kids.

Only one thing - the swimming pool was very shallow and I’m sure someone will eventually have an accident by diving in.

room, bright, clean, comfortable, would've preferred a better view of the city! Location was great, central to my visits! Breakfast acceptable, just had coffee and danish! There were only two employees that stuck out as exceptional Jose at the concierge desk and the second bellmen (think he said he's from Thailand)that brought bags up to our rooms! Literally everyone else including at the check in desk needs training in "customer service"!

lack of smily faces, friendliness, attentiveness form service representatives throughout the hotel!

I stayed at Palace Hotel during the Game Developer Conference (GDC) that occurs annually for work. it was centrally located in a fairly safe area of SF, which was important as I’d be walking around on my own. Our rooms, while a bit dated for the $700/night price point, were clean, with comfortable beds and relaxing bath. Daily breakfast buffets were greatly appreciated and the staff were a riot, letting me take 5 of those cute mini Tabasco sauce bottles back home. I’m sure outside of marquee convention dates, room prices are more affordable.

Property can appear a bit dated with very high price points during convention periods.

Wow the service was beyond anything we’ve experienced in quite a while! These employees must be treated well… from arrival to departure all our needs were tended to and everything was beyond what we expected. We didn’t use the pool bc we were on a girls trip and it looked like kids were taking it over lol. But I will def come back w my kids for a treat in the city. We only live 45 min away lol.

Perfection