The place I s clean and the price was fair and included a decent breakfast.

Office staff was not particularly friendly but did their jobs. Also, the walls and ceiling are thin and you can hear neighbors pretty clearly.

Newly remodeled, this property was clean, quiet and the beds were comfortable. Efficient blackout blinds kept the room dark for sleeping. The staff was helpful, and the continental breakfast was extensive. Waffles, hard, boiled eggs, and the usual.

All was good. My parents have stayed here extensively in the past, I always thought it was a bit dumpy, so I was pleasantly surprised at the new renovations. Clean, modern and bright rooms. Highly recommend this location. It’s also close to great restaurants and shopping, and if you have a car, you don’t need to stay closer to downtown.

I had a great stay at this hotel! The room was very clean, which made me feel comfortable from the start. I also really enjoyed the breakfast—there were plenty of tasty options to choose from. One of the highlights for me was the huge TV in the room, perfect for relaxing after a long day. The location is excellent, with lots of restaurants nearby, and a large grocery store right across the street, which was super convenient. I would definitely stay here again!

They don’t have lotion/moisturizer in the room so it was a pain when I forgot mine - make sure to bring your own. There’s nothing to dislike about this property, I’ll be staying here again in the future.

My room was perfect - until I tried to take a shower and the shower didn't work. The sink and toilet had water but not the shower. I went to the front desk and Ben was very helpful and kind and had me switched into another (Upgraded!) room in no time. I am in the customer service business and what is more important than things going perfectly, is how things are handled when it goes wrong (and it WILL go wrong!) Ben is a keeper! The following morning I found the happy, helpful Jennifer at the front desk and was charmed. Next time I am in this area, I will DEFINITELY seek out

The hotel was clean, quiet and comfortable which are the most important things for me. The free breakfast was above average. I loved all the plush foliage surrounding the hotel, and the quaint room where the hot tub was located had a tropical feel. The location of this hotel was excellent for us! It is near Natural Bridges State Beach, The Humble Sea Brewery, the Parish Pub and VIM Restaurant is right next door.

Nothing really. The breakfast room could be a bit larger.

excellent staff; happy to mail a shirt to me that I left hanging in the closet. breakfast quite basic, nothing special. location just fine, about a mile from the ocean. plenty of good and reasonable restaurants within walking distance.

Breakfast was a bit wanting. On our second morning, we had breakfast at a great Croissant place across the street. Price a bit steep, but not outrageous.

Clean rooms and very quiet - we were in one of the rooms to the back that we requested. Room is quite large and airy, with a good bed and decent bathroom. Nothing much special, but we really appreciated the parkette floor instead of carpet. Given prices in Santa Cruz and vicinity, the hotel's location and rooms, it's a decent price-quality ratio.

Staff upon check-in was a bit grumpy, didn't want to give us a room in the back to begin with, but then brightened up and were quite nice. Other staff at the front desk were professional. Breakfast was rather minimal - only boiled eggs which weren't that easy to find. Location is okay, but one needs a car, and exiting onto Highway 1 towards the south with a left turn is not that easy - loads of traffic.

The receptionists were both very kind and polite to us. While they were checking us in we had good conversation about interests we both shared and it was all around friendly experience. They didn't make us feel like strangers and they didn't seem to want to get us in our rooms and out their hair. Very nice people.

The seating for the breakfast area was slim. The room all the breakfast was in was pretty small and required your hotel keycard to enter. This left my wife and me going in and out of the breakfast room a few times and needing to trade the keycard back and forth to go in for things we couldn't carry out on our first trip in.

The room was decently sized and clean, with a microwave, coffee machine, and fridge. The continental breakfast from 7am-10am was a nice touch. Customer service was good, there was plenty of parking, and they allowed for a 1-hour early check-in at no cost. The internet quality was decent.

There was some dirty buildup under the beds, some rooms were far from the parking area, and there wasn't much for tourists in walking distance.

The room was very clean and comfortable. Also, the gentleman who checked us in, was very courteous and helpful.

One reason I chose this hotel was that it served breakfast. However, I thought breakfast ended at 10 and arrived too late. I did not carefully look at the hours. At other hotels, continental breakfast usually ends at 10. I believe nine is too early.