The customer service is awesome! The front desk staff was very accommodating.

The valet service. For two nights, you are paying about $75. The first day- it took about 20 minutes to get my car. I am not sure what the wait was because the valet was sitting at the front. The second day- my car was parked on the street. The valet hands me my keys, and says, “Let me know if you can’t get out. I will have to move some cars.” Ummmm. If you would have checked, it was obvious I was sandwiched in. I walked back to the lobby and told him.

Very cute hotel, location was ideal to walk to The Alamo, River Walk and other DownTown attractions. Modern and a bit minimalist, which was nice. Unfortunately we didn't take advantage of the breakfast that was included, but the pool was amazing since it's so HOT in San Antonio and it came in handy after venturing out during the day. Staff was nice and attentive to our requests. A/C works amazing in the room.

Ice machine didn't work on our floor, not the biggest inconvenience but when on the 3rd floor we had to venture to the main floor anytime we wanted ice.

The breakfast was well stocked with many choices hot or cold. The seating area was nice and clean. I loved the room ergonomics. It was well planned. Bed comfortable and towels sufficient for two. There is also numerous places to park near hotel if you do not wish to do valet. Good location to attractions. My wife and I were able to walk to all attractions.

The pool could have been a little better maintained and replace a couple of lounge chairs

David was very helpful because we stayed in room 414 and our TV didn't work and he was nice to move us to another room that TV worked.

The only thing I didn't like was the parking. I felt that I had to get vale parking that cost me about close 50.00 and thought that was not a good option for us. That's the only thing that I did not like, inconvenient. David was awesome,great customer service!

I loved how the night concierge and manager Charles assisted me with parking concerns as I travel for work and have special parking requirements

The paid parking or valet at 30 that isn’t specified on the Booking app However the MOD Charles that I had the pleasure of meeting worked with a nearby motel and got me a room Thanks for going a step beyond and giving excellent customer service

The staff was amazing! The housekeeping staff was so friendly and helpful! Front desk was fabulous and Crystal in the breakfast area was fabulous!!

It’s really noisy by the freeway So better sound proofing walks and bottled water in rooms would help

Straightforward no frills, clean, functional spartan room. Staff, from desk to breakfast, to valet were all friendly and appeared to like and enjoy their jobs. It had a great positive vibe. I would come back.

There was really nothing to dislike. If you p;refer large commodious rooms in a hotel with 24-hour room service, a restaurant and bar, this property is not for you. If you like clean, comfortable, convenient location and good value, then you will enjoy your stay.

Staff was very friendly since the moment we arrived. I was a bit on the fence about location and having to use valet parking but once we arrived and checked in, valet staff and front desk were very helpful at helping us with concerns we had. Location turned out to be extremely convenient as well. Definetly recommend this place! Also, the room was very clean anad cozy. Will return if needed.

Nothing. Everything was great

The hotel was bright and fresh, plenty of unique sit-and-chill places in the lobby, along with two foosball tables. Workout room had full set of dumbells, good equipment. Location was excellent if you're visiting Alamo / Riverwalk. Everything was within walking distance.

The King standard room was small, small. We changed to a double queen on our second night, much more space.

The staff was friendly and very helpful. Also a very clean facility with everything we needed.

Only problem we had were the thin walls.We were able to hear our neighbors open and shut their bathroom door, flush, shower, and talk.