I usually don't write reviews unless I'm truly impressed, and this time is no exception. Our 3-night stay at Memory Central Hotel & Spa was simply amazing. The rooms were new and spacious, boasting big and comfortable beds. We were even provided a free room upgrade, further enhancing our experience. Yes, the balcony is a bit small (as others have pointed out), but it still offers a refreshing breeze (so no complaints). The rooms are well-ventilated through windows, a rarity in Hanoi. The TV with cable worked perfectly, and there is a handy mini-fridge in the room. The bathroom is spacious and features a jacuzzi bathtub. A table with chairs made working easy. Although WiFi occasionally weakened in certain parts of the room, moving around internally solved the issue. The staff was incredibly friendly and helpful, going above and beyond to make our stay exceptional. They provided excellent recommendations for types of coffee beans to purchase (no tourist traps), and the airport pickup was even cheaper than using Grab. The highlight was the AC turned on in the room after our hot tours to Halong Bay and Ninh Binh, providing a cool and comfy room to return to. They even accommodated a late checkout for a small fee, a thoughtful gesture for our evening flight. I wholeheartedly recommend this place to anyone visiting Hanoi. Perfectly located, it offers a peaceful atmosphere while being close to Old Town attractions. Starting from South Vietnam, Hanoi was our final city. I had leftover cash that I wanted to use before leaving the country, and the hotel management kindly allowed me to pay at checkout via cash, with any remaining balance settled via card. The host went the extra mile, assisting with luggage transfer at checkout, translating to the driver, explaining, and ensuring our airport drop-off was accurate. If you're coming to Hanoi, don't look any further. Staying here promises an 11/10 experience in every imaginable way.

While our stay was overall fantastic, I can't think of anything in particular that I didn't like. The experience was overwhelmingly positive.

The bed is huge and comfortable. The staff are friendly and helpful. Im happy with the a/c.

The hotel isn’t complete yet so some of the facilities are not available yet. The tv and fridge isn’t working. There is a tv but no channel. There’s a fridge but there’s a problem with the socket. The lift is small, max capacity is 4. Our room is on the 8th floor so the water pressure is very low. They transferred us on the 5th and im happy. Try to request for the lower floor i suggest.

The guy from the front desk is very kind and helpful. The Location is good and convinient. The place is not bad at all. The bed is super big!. I really enjoy my stay in this hotel.

some lovely artefacts and features are present at the hotel. Very high service standards.

Everything was very good

The receptionists Khue and Huong where very lovely and very helpful, and made my stay extremely nice, they really went above and beyond to help

Great location. Great staff. Amazing experience.

Everything is good.

Staff, location Value for money Clean

Very clean, comfortable bed. Staff are super helpful. Quiet room with great bathroom. Perfect location to go out and explore. Recommended!

The good price-ratio, you get something worth your money. This hotel was better than all other hotels in the same price range :)

The price is really good and it was quiet at our stay The frontdesk help me to book a bus to halong bay. It was really helpful