Everything was great! The room, the staff, the breakfast and especially the cheerful chef:) the location was convenient, close to everything. I am not sure how other rooms are but the rooftop was very cool! I liked the phone in the room so much, it was old-fashioned and really matched the design of the place.

The matress was really bad. Please, change it 🙏 it was the only but very annoying thing we didn't like about the place. So squishy, nearly to impossible to get a good night of sleep, you just fall into it. Especially, if there are 2 people sleeping right next to each other...

The list of what we loved about this hotel is very long! Sparkling Clean. Room was exactly like the pictures. All staff especially the Manager (Peter) were very attentive. There was a great deal of care taken to make our stay comfortable. Breakfast was brilliant and there was lots of it! It included a buffet of fruits as well as menu options. The location was the best. Minutes to the lake, puppet theater etc. convenience store nearby for water. Mountains of eateries outside. We were in room 501. It was amazingly quiet considering the chaos outside. The hotel is down a laneway and off the main road and that definitely helps with keeping the room quiet. Room 501 was on the top floor and at the back. It has a cute little balcony. Peter organised an airport transfer for us. It was so nice to have someone there to collect us after a very long flight. He also booked us a limousine (minibus type vehicle) to Haiphong.

Our stay included a Friday & Saturday night. There was a bit of Karaoke on Friday. It ended around 9pm. Plugs in the room need updating. By no means a reason not to stay. We would absolutely come back.

My recent, albeit short, stay at Hanoi Hotel Royal was truly delightful, and I can wholeheartedly recommend it. From the moment I arrived, I felt a genuine sense of warmth and hospitality that set the tone for a fantastic experience. The hotel's interior is wonderfully cozy, creating a very inviting atmosphere. What truly made my stay exceptional was the outstanding service, particularly from Mr. Peter. He was incredibly helpful in guiding me on the location and was remarkably prompt in responding to all my messages and inquiries. This level of attentiveness truly made a difference. It's clear that the staff at Hanoi Hotel Royal genuinely take care of their customers. Beyond the friendly service, the breakfast was delicious, offering a great start to each day, and my room was impeccably clean and pretty. For anyone looking for a hotel in Hanoi that offers friendly service, comfortable surroundings, and a commitment to customer satisfaction, Hanoi Hotel Royal is an excellent choice.

Air conditioning could be colder, but a cooler was provided, so it wasn't a showstopper. It will be better if they can add a mirror in the room. Highly recommend for the friendly service and warm welcome!

The owner and all of the employees were so nice! As a solo traveler I felt so safe and taken care of. Check in was easy, breakfast was amazing and everyone was so attentive and kind.

The location is very good — it's right in the centre of the old market. Taxis don't come right to the doorstep, but it takes less than a minute to walk. The staff are nice and we were checked in quickly. The room was ready early, which was nice after the flight. I would also like to mention the delicious and plentiful breakfast, which is included in the price. You can choose European or Asian breakfast options, which are freshly cooked. There is also a buffet with a wide selection of food, including fruit and sweets. I would also like to mention the good brewed coffee. You can pay in the hotel with cash or card, with a small commission. I would like to mention that the room was rather large, spacious and very comfortable. Regarding noise, there was some, but that's to be expected in Vietnam.

From the nuances - not exactly perfect cleanliness. When you just come from the airport, it is somehow visible...that there is hair on the floor, on the ‘decor’ cushions too, there is like a mini closed balcony, probably for those who smoke, there were nails...I apologise to the hotel for writing so openly, but it really catches the eye. But it should be said not for a long time-after a walk in the city, to which is very dirty, you come back and a little bit on it already look but another😅 more tolerant that is)))) although maybe it is only in our arrival so was, and at other times perfect cleanliness.

Great location. Very central and easy walking distance to Train St, Beer St, Sword Lake and other tourist attractions. Although the location is very central it’s tucked away in a side alley so although you can’t entirely escape the noise and hustle of the city it was mitigated by the locally. Peter in reception was fantastic as were all the staff. Our room was lovely and clean with the largest bed I’ve ever seen! Good breakfast too. My only complaint is that the WiFi was a little temperamental and had the reset by Peter several times, although I understand that may be a general issue in the city/country rather than specific to the hotel. Overall though I would definitely recommend it and would stay there again.

The WiFi was a little temperamental.

The hotel staff were very friendly, approachable nothing was too much for them, very helpful. Peter arranged a fabulous trip to Sapa and our bus to cat ba at reasonable rates his support was much appreciated and made a huge difference to smooth planning fir us - Thanks again . The rooms have quirky deco -French antique style but are very clean. Breakfast buffet had a good variety and you can also order cooked food items. The position is on the edge of the old quarter which was very good for buses/ trips transport are close by. You are also close to the night life but not too close. Overall a lovely stay with Peter and his team.

Nothing

The staff was so nice! Peter talked to us over breakfast and gave us a map and suggestions on where to go. He also let us leave our luggage at the hotel while we went exploring and waited for our train ride later that evening. He offered us showers after we were checked out as well. Very accommodating! Breakfast was delicious, buffet style for some items and made to order for others. Great location!

I accidentally switched up my dates because of time change, totally my fault and tried to just shift dates, same amount of nights just shifted and there was no flexibility. We ended up having eat the original first night and add on another night. Then, we had visa issues and we were a day late getting in (which I understand more because this was last minute and didn't expect a refund). So all in all we booked for 3 nights and stayed for 1. Frustrating but that was on our end. Would of been nice if it was more flexible with the advance notice that was given to shift dates (same amount of nights) on the first mix up.

If you are looking for a hotel with vintage ambiance with character, that is clean and in the ideal location, this hotel is for you ! We recieved a warm welcome from Peter, who throughout our stay was so helpful, he couldn't do enough for usq. Breakfast was brilliant with such a variety of food for all tastes and freshly cooked. The room we booked with a balcony was spacious and had timeless beautiful vintage items. We would definitely come back here again and again . Hanoi Food Culture restaurant is 1 minute away from the hotel . You must go here if you want to taste good vietnamese food. It is set in a old traditional building and has a beautiful ambiance. Beer Street is 5 minutes up the road and there are numerous cafes and vendors very close by .

Firstly the owner of the property was exceptionally helpful. Unfortunately, my wife had been involved in an accident and needed to travel to Hanoi via bus with a broken hand. I notified the owner that she would require some assistance on arrival. Instead, he offered to pick her up from the Bus terminal and went out of his way to ensure she was looked after. Once I arrived he checked in on us every day to make sure everything was OK and if we needed anything. He was also helpful with tips on things to do and see around Hanoi. As for the accommodation, it is well placed within walking distance of the action of Hanoi. It is in a little laneway which also makes for a great experience exploring Hanoi. It is close to food, cafes, chemists, bars & restaurants and there is a laundromat just around the corner for convenience. The bed was extremely large and comfortable. Overall a great location & very helpful owner.

The shower is a challenge to get right and difficult to turn on, but once you figure it out it is manageable.