Almost at Old Quarter center. Clean, bed comfortable, hot water n bottle water. Has elevator private bathroom. A bit hard to find when first arrived. Local at a alley. Many buildings are such in Hanoi. Easy way to find > look for Starbucks and walk straight to the back entrance n the hotel is on that alley. Receptionists spook enough English.

Not happy had to pay to replace for tiny blood stain towels because, according to staff, can not be clear n need replacement.! Unbelievable that can not be clear. Otherwise all ok

I arrived the hotel at 1:10pm to check in , after check in she told me the room is ready but check in time is 2pm you have to pay 100,000 more to go in the room now, that is my first time encounter this 😅so I just paid. Normally I went so many hotel they only say is ready you can go to yur room or the room is not ready can come back by 2pm. Fair for us , I think this service I can’t accept.

Hanoi Saga Hotel offers great value for its price. The rooms are clean and cozy, and the location is fantastic—right in the heart of Hanoi's Old Quarter, making it easy to explore the city's highlights. Super close to everything—restaurants, local eateries, Starbucks, shops—literally EVERYTHING! The staff is friendly and helpful, always ready to assist with recommendations or bookings.

We really enjoyed Hanoi Saga Hotel. The location is perfect to explore old town by foot, but also quite easy to get to! The little side street is small and relatively quiet, making it quite peaceful compared to the hustle and bustle from Hanoi. All of the staff where super helpful and they helped us getting an airport transfer and some cheaper simcards. Additionally, if you have any questions, they were always willing to help. We were able to leave our bags there during our last day as well. Bedrooms were nice and clean.

Nothing

The property was in a great location in The Old Quarter, in a side alley, so was not too noisy. The room was very clean, and had enough storage and the bed was comfortable. The laundry service was excellent and everything was good value for money!

Nothing!

Andrew was very helpful and allowed us an early check in. He also helped us with bus tickets to Ha Giang. We were only disappointed with a pillow case that had obviously been used on not changed, but we found a clean one in the closet. Otherwise, room was clean and comfortable.

My room had air conditioner that worked perfectly, the queen size bed was comfortable (hard mattress but it don't mind). Muy room did not have windows so I could not hear anything at all from the street. The bathroom was clean.

On my second night a felt a very uncomfortable cigarette smell. I am pretty sure ir came from outside de hotel because every time I left the hotel I saw an ashtray full of cigarette butts.

-Affordable price - Everything is newly built and clean. - Reception is very nice. - Room is spacious for this price. - Water is hot and has good pressure. - It’s quiet with no outside noise at night from my room. - Booking chat staff is very active and happy to answer my questions.

Its location is a bit hard to find and taxi could not drop us at the door. We had to walk a bit more (100-150m) in an alley before found this hotel. However, it is still close to the main road.

Highly recommended. Excellent location right in the heart of the CBD, just a few minutes walk to Hoan Kiem Lake, Dong Kinh Nghia Thuc Square and Ta Hien street. Lots of coffee shops and delicious restaurants around. Nice, clean and spacious room with good facilities at a reasonable price. Ms Tâm (Receptionist) is superb friendly, helpful with her professional customer service manner. She tried to help me with my glasses issue 😎. We will surely come back

Nothing. All are 👍

The hotel is brand new - so the high quality furnishing and standard is at its best. The lady at the reception, Lily, did an exceptional job going above and beyond to help us with planning our travel. She was always very honest and could draw from her long-year experience as a tour guide herself. She was also very caring of my husband, who got sick on the flight and she tried her best ro help us. The location is great - in an ally in the center but still quiet enough for s good night's sleep.