receptionists, staff, and masseuse were very very friendly - cheapest 90 min massage here compared to all of sapa (300k vnd), and so amazing!!! buffet breakfast had good variety of both western and asian fruits/carbs/veggies. if you check out early they’ll also store ur luggage for free. they also negotiate for grab taxis cheaper if ur going somewhere far, eg the glass bridge. but location is super close to everything - highly recommend the funny pub & resto 1 minute walk away from hotel, there’s 3 super cute mountain dogs!!!! room was clean but theres a huge window into the bathroom - there’s blinds but they’re a little hard to work with, would be fine for couples but keep that in mind if you’re going with friends.

i liked everything! however we booked our specific room (corner with floor to ceiling windows) for the view but it was foggy the entire time that we went. so defs keep the weather in mind when booking the mountain view room!

Exceptional, respectful and courteous staff, especially the lady at the reception (I did not manage to ge the name). We arrived much earlier than the check in time but she was very kind to allow us to check in early to rest. There was a miscommunication regarding my advanced booking for breakfast at the hotel and she handled the matter professionally. It was a national holiday when we arrived and despite the extra busyness, she maintained her composure. Instead of a mountain-view room which I booked, we were given a room with view of the hill behind the hotel but it was ok as the room was quiet. The room was very clean and comfortable. The free wifi was good and smooth. The breakfast was adequate, the food was warm and delicious. The hotel is located at a busy junction of the Sapa town, but we liked it as it was walking distance to the points of interests like Moana Sapa, the Sapa town centre, the Sin Chai village, and the Cat2 village.

We almost missed our bus back to Hanoi as the transportation booked via the hotel did not arrive at all! We had to make our own arrangements to get to the bus station and managed to get on the bus within minutes before the bus left! We were scolded by the bus driver for being late. The manager, Mr Quyet, later apologized profusely for the trouble and refunded the money paid. Mr Quyet is very resourceful and responsive. He helped me retrieved an expensive item left behind on the bus and had it delivered to my hotel in Hanoi. I am very grateful for the service.

The room is clean and spacious, offering views of the mountains and tram line. Additionally, it is conveniently located just about 1 km from Cat Cat Village and a 700-meter walk to Sun Plaza Station. The hotel provides a delicious buffet breakfast. We also took advantage of the massage and laundry services, both of which were excellent. The staff, particularly Toan, are incredibly friendly and accommodating, providing responsive and attentive service.

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We are a group of 7 people from Thailand 🇹🇭, we really enjoyed our stay at Sapa Vista Hotel, All staff very friendly and helpful, They helped us to arrange the transportation of booking the sleeping train and taxi from Hanoi to the hotel and everything was smoothly. We stayed for 2 nights, and we had breakfast and dinner at the hotel every day. The food was amazing, especially a hot pot with salmon 😋 so delicious. The location was perfect. The views of the mountains are just in front of our balcony, but unlucky the weather is not so good too much foggy we couldn't see any view. Staff of Hotel recommended that the best time to visit is on September and October the weather is clearer. The town is just behind the hotel you can walk to shop, bars and restaurants. We will definitely come back again, Vietnamese people are very kind and friendly, and even their English is not good, but everyone still tries to help .On the way back home I have forgotten my passport and my wallet on the train. Staff from the train and from the hotel tried to contact me to come back and get it, so I got all my stuff back and can fry home on time, This is impressive to me so much 😀. Thank you so much, and see you again 😊 🙏

The location of the hotel was good. We walked to the Sapa Station to go to the Fansipan. Even to explore the Sapa City was like 7 min walking distance. The personal at the hotel were so kind. She welcomed us so kindly and gave us recommendations for our trip to Fansipan. On our way back to the bus station she organised us a tuk tuk because we couldn’t get a taxi. We had a room with a balcony and mountain view. The view was amazing!

The breakfast was good when it was buffet and not enough when it was option choice. The staff were extremely polite and helpful! They allowed us to leave our luggage and did what we asked them to. Thank you guys 🙏🏼 Great view to the mountains is the best reason to choose this hotel!!! Great large windows!

The price is a bit high for Vietnam but maybe ok for Sapa. The room is a bit worn out.

Very friendly & helpful staff. Big soft bed and the view (room with mountainview) was wonderful: seeing the sun rise over the clouds. Quiet hotel (one exception) at the edge of town, everything within walking distance.

Sunday night there was loud music from a neighboring hotel from 20:00 till 22:00. Not so bad once you know it will end

Staff were very lovely. We checked in around 1.30am after a long travel day and really appreciated how there was a staff member there to help check us in. Room was clean and spacious with a good view.

Just a minor issue but the lighting in the bathroom was very dark. Also not the hotels fault but lots of construction around the hotel so it's very noisy and we kept our blinds closed majority of the time due to all the workers outside the hotel.

The hotel rooms were so spacious, clean, and a lovely hot shower at any time in the day was a huge bonus. They give little extras like toothbrushes and combs and free water which really adds a welcoming feeling. Breakfast is plentiful but not really any options for vegans, and the breakfast staff didn’t understand too much when we asked about it.

The staff is very friendly and helpful. The views from the room are great!

The motorbikes they gave us were less than average. They’re charging resort prices and giving run-down local bikes (e.g. for one bike, the back brake, left mirror, fuel gauge and speedometer were all broken, second bike stopped working after a few hours cause the battery died).