We had a magnificent stay at one of the most welcoming hotels where guests can feel comfortable, happy, and treated like a friend in a professional manner. The breakfast was a delight, offering delicious food served by a very attentive team. They anticipated our needs, even without us having to ask. The team was taking our baby to play with it and to let us have breakfast peacefully. The hotel rooms were cozy, looking at a magical view at the mountains and Fansipan, and equipped with satisfying equipment, featuring renovated furniture in excellent condition and maintained to a high standard of cleanliness. Overall, our experience was truly magnificent. Looking forward to our next stay at Sapa Vista Hotel!"

Everything was Very good

receptionists, staff, and masseuse were very very friendly - cheapest 90 min massage here compared to all of sapa (300k vnd), and so amazing!!! buffet breakfast had good variety of both western and asian fruits/carbs/veggies. if you check out early they’ll also store ur luggage for free. they also negotiate for grab taxis cheaper if ur going somewhere far, eg the glass bridge. but location is super close to everything - highly recommend the funny pub & resto 1 minute walk away from hotel, there’s 3 super cute mountain dogs!!!! room was clean but theres a huge window into the bathroom - there’s blinds but they’re a little hard to work with, would be fine for couples but keep that in mind if you’re going with friends.

i liked everything! however we booked our specific room (corner with floor to ceiling windows) for the view but it was foggy the entire time that we went. so defs keep the weather in mind when booking the mountain view room!

We absolutely loved our stay here. The views of the mountains in our room were breathtaking. The room was designed to a high spec, we had hot water, a comfy bed and they were very spacious. The hotel owners and staff were so friendly. We also loved the fruit and Pho for breakfast. You’re only a short walk to all the restaurants and shops. Although it is uphill, so something to bear in mind. Given how amazing the views were, we felt the room cost was very reasonable.

Nothing

Exceptional, respectful and courteous staff, especially the lady at the reception (I did not manage to ge the name). We arrived much earlier than the check in time but she was very kind to allow us to check in early to rest. There was a miscommunication regarding my advanced booking for breakfast at the hotel and she handled the matter professionally. It was a national holiday when we arrived and despite the extra busyness, she maintained her composure. Instead of a mountain-view room which I booked, we were given a room with view of the hill behind the hotel but it was ok as the room was quiet. The room was very clean and comfortable. The free wifi was good and smooth. The breakfast was adequate, the food was warm and delicious. The hotel is located at a busy junction of the Sapa town, but we liked it as it was walking distance to the points of interests like Moana Sapa, the Sapa town centre, the Sin Chai village, and the Cat2 village.

We almost missed our bus back to Hanoi as the transportation booked via the hotel did not arrive at all! We had to make our own arrangements to get to the bus station and managed to get on the bus within minutes before the bus left! We were scolded by the bus driver for being late. The manager, Mr Quyet, later apologized profusely for the trouble and refunded the money paid. Mr Quyet is very resourceful and responsive. He helped me retrieved an expensive item left behind on the bus and had it delivered to my hotel in Hanoi. I am very grateful for the service.

The view was stunning (why we booked the hotel) and the room was very spacious. It is also in a great location close to a lot of bars and restaurants. Given the view we felt the price was very fair.

The room isn’t very soundproof- there was a large family on our floor that was very noisy in the corridors from as early as 5:30am one day. Maybe quiet hours/a quiet floor could be introduced?

The room is clean and spacious, offering views of the mountains and tram line. Additionally, it is conveniently located just about 1 km from Cat Cat Village and a 700-meter walk to Sun Plaza Station. The hotel provides a delicious buffet breakfast. We also took advantage of the massage and laundry services, both of which were excellent. The staff, particularly Toan, are incredibly friendly and accommodating, providing responsive and attentive service.

None

The location of the hotel was good. We walked to the Sapa Station to go to the Fansipan. Even to explore the Sapa City was like 7 min walking distance. The personal at the hotel were so kind. She welcomed us so kindly and gave us recommendations for our trip to Fansipan. On our way back to the bus station she organised us a tuk tuk because we couldn’t get a taxi. We had a room with a balcony and mountain view. The view was amazing!

We are a group of 7 people from Thailand 🇹🇭, we really enjoyed our stay at Sapa Vista Hotel, All staff very friendly and helpful, They helped us to arrange the transportation of booking the sleeping train and taxi from Hanoi to the hotel and everything was smoothly. We stayed for 2 nights, and we had breakfast and dinner at the hotel every day. The food was amazing, especially a hot pot with salmon 😋 so delicious. The location was perfect. The views of the mountains are just in front of our balcony, but unlucky the weather is not so good too much foggy we couldn't see any view. Staff of Hotel recommended that the best time to visit is on September and October the weather is clearer. The town is just behind the hotel you can walk to shop, bars and restaurants. We will definitely come back again, Vietnamese people are very kind and friendly, and even their English is not good, but everyone still tries to help .On the way back home I have forgotten my passport and my wallet on the train. Staff from the train and from the hotel tried to contact me to come back and get it, so I got all my stuff back and can fry home on time, This is impressive to me so much 😀. Thank you so much, and see you again 😊 🙏

The breakfast was good when it was buffet and not enough when it was option choice. The staff were extremely polite and helpful! They allowed us to leave our luggage and did what we asked them to. Thank you guys 🙏🏼 Great view to the mountains is the best reason to choose this hotel!!! Great large windows!

The price is a bit high for Vietnam but maybe ok for Sapa. The room is a bit worn out.

The hotel was perfect and has a great view of the mountain. Its soo great waking up in the morning with that view :) The place is downhill, and walking distance to Moana Place. Town is walkable as well but be prepared to walk uphill

They have the same breakfast everyday, but its okay. they have variety of food :)