We thoroughly enjoyed our several-day stay at the Hong Thien Ruby Hotel. The location is outstanding, right off a lively street near the river with plentiful restaurants and shopping, but at the end of a peaceful alley. The owner graciously arranged transportation for us from the airport and then a personal escort from a main street because the smaller street was closed to traffic on the weekends. There are a number of vegetarian/vegan restaurants in the area, and Ruby Hotel provided ample choices and basically all you can eat for breakfast. The rooms are spacious with plenty of hot water and toiletries. I highly recommend Hong Thien Ruby Hotel!

Everything. The little things were really appreciated e.g. welcome drink, map, ideas for excursions and restaurants ( including vegetarian options) but not in a pushy way. We took a one day city tour through them. We don't usually take organised tours but the value for money made it an exceptional day out. The breakfast was freshly served at the table, plentiful ( you could select multiple items off the menu) and delicious. The coffee, fresh juice, pancakes and eggs were wonderful. The room was older style for our taste but was clean and spacious. There was a lift and the hotel is very quiet being located down a quiet, safe alleyway.

Nothing

Great Homestay in the City Center, with many restaurants, food stalls, bars, coffee places, etc. right next to it. The owner is super friendly and very helpful. We were able to purchase the DMZ tour from her, she prepared breakfast before the tour as it started early in the morning as well before our super early flight from Hue airport. She also organized the transport to the airport. The room was very spacious and clean, and so was the bathroom. Water pressure was the best we encountered in Vietnam. Comfortable big bed, great working fridge, and wifi. I would definitely recommend. Payment possible via card or cash.

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This property was down a side street but just off main road where all bars and restaurants were. The hotel and rooms were clean and rooms made up daily with fresh towels etc and consumables replaced without asking. The staff went above and beyond in our opinion. We had half day travelling as our precious hotel manager drove us from Phong Nha to Hue. It’s took about 5 hours and we were lost at one point!!! When we arrived we were met with a smile, a cup of tea or coffee and a plate of local fruit which was a lovely touch. The gentleman (didn’t get his name), then sat with us to explain where we were to everything and what excursions were available. They were more than happy to arrange taxis, booked two full day excursions (tour of the imperial city and DMZ) and dealt with anything else we needed. Breakfast was very nice and had the best fresh rolls with our omelette, tea/coffee and fruit juices. Lady who also ran hotel greeted us every morning and most evenings with a smile, asked how things had gone and was generally interested in how our day went etc. Unfortunately when we left, they wouldn’t take a tip! She said if we were happy and could write review, that was more than enough.

We loved this hotel. We were treated very well and felt very respected.

Important things to note about this hotel: - The owners are very attentive. They provide free drinks and fruit and your happiness is important to them. They are really friendly people, always willing to help and can assist you in arranging trips and transportation. - The location is excellent. Extremely close to the centre where you will find many cafes, bars and restaurants. - It's really good value for money. Quiet rooms which are clean and there's always hot water available for those who want it. I would happily stay here again!

I stayed in this small hotel several years ago and was happy to find it still operating on this visit. Located on a quiet lane off a main road, the hotel is close to the old section and many restaurants. The owner / manager and her support staff are very welcoming and provide excellent service. Made-to-order breakfast is varied and delicious. Highly recommend this hotel. Should be rated higher than 2-star.

No concerns.

Our stay at this accommodation was absolutely exceptional! Not only was the place itself perfect in every way – clean, comfortable, and beautifully maintained – but what truly stood out was the incredible staff.❤️❤️. They were beyond friendly, always willing to help, and made us feel completely at home. It was like being welcomed into a family! Their warmth and hospitality turned our stay into an unforgettable experience. We can’t recommend this place enough. Thank you for making our stay so special!😎😎😎

The husband and wife team at reception are very friendly and helpful. We enjoyed the many options for breakfast, cooked when you order what you want. They accommodated my gluten free dietary needs very well. The room was nice and clean, and well appointed. Great location just off the busy pedestrian street (on weekends) with lots of restaurants and shops, but quiet since it’s half a block down an alley.

The wifi was not as strong as it could be in our room but fine in the lobby.

I really liked the hotel! As soon as I arrived the gentleman at the reception offered me cold water and a plate of fruit, which I really appreciated! It's nice to be greeted like this after a long journey! Also the same gentleman suggested two places where I could eat and they were indeed very close to the hotel and the food in the one I went to was delicious! The room was very good with a very comfortable bed among other things and an office desk, at which I worked very well! The breakfast was rich and delicious and the ladies at the reception very kind and with a positive attitude to help and serve! Please go on like this!

The very hospitable and kind hosts of this little hotel is a reason for itself to stay there. It is located in the "happening" area of the city but in a small alley at the back to avoid most of the noise. The rooms were clean and comfortable, the breakfast very good and you can arrange excursions directly from the hotel.

WiFi could be better and one of the bed matrices called for a change, but perfectly fine for our 3 days stay.