It was the closest hotel to the airport.

I was new to this particular hotel. It was very important to be able to easily access the airport. I wrote to the property contact through booking application asking how to get to the hotel from airport terminal, no one responded to me. I am not sure who dropped the ball, booking.com or Hilton. It would be a lot easier if someone could drop a message with instructions to take the easiest route, that is go through the tube connecting to the departure terminal. On top of that, the booking.com also instructed us to take a taxi costing $65 to travel 1000 meters, which is outrageous. It’s a totally misleading advice. Why cannot booking or Hilton to put customer first instead of earning fees? I always liked booking.com but I have to say I am totally disappointed on this.

The signage could be better to walk to the hotel from the airport. Signs are there and then when you enter the train station they end. We asked and were misdirected. We walked out of our way. Please put landmarks and careful instructions on your website. It would make weary travelers grateful.

The many facilities available and accessible to customers and families

Late night access for people who arrive after midnight due to unforeseen circumstances as in late or delayed flights,particularly elderly people who don’t have alternative accommodation at that late hour,perhaps some area could be provided for them to stay/rest up until check in time,which could be upwards of 13 hours before they get to their room even after they have booked their room days in advance.such as was my case. I may also add that the person who was on the front desk was very helpful,no problem with her impeccable communication skills and polite attitude and assistance provided.

The fact that it’s directly connected to the airport makes it super convenient, especially for early morning flights or late arrivals. The rooms could be more spacious... but they are clean, and surprisingly quiet given the location. The staff was friendly and efficient, making check-in a breeze. I also appreciated the on-site dining options and the fitness center, which made my short stay comfortable and hassle-free. Overall, a great choice for travelers looking for convenience and comfort.

While the convenience of being directly connected to the airport is a major plus, the rugs in the hallways made it a bit challenging to maneuver my luggage. I had three suitcases thanks to a little shopping spree in Italy, and the thick carpet made it difficult to roll them all at once. I ended up making two trips to my room, which would have been much easier if the floors were a smooth surface. The shower doors opened in, which was odd, since they didn't allow easy in and out access to the tub.

This hotel was truely grate! And I must admit that I was quite surprised to see all the negative feedbacks people have written. I think people expected for 7+ star hotel for the fee they charge, but I did not exprience nothing from it at all. Personally, this lovely and high quality hotel met my all expadtions: plenty of workers who serves you well - even when everything around was busy, great dinner and amazing breakfast, high quality service in the dining room (first class, no less), and spacious + modern rooms (with AC that works perfectly! Which is the only one that actually worked in this time of the year compared to other high quality hotels I have been through). Highly recommended!

The only drawback of course is the relatively high price they charge, probably due to the fact it's Hilton franchise and it's the only big hotel that located within the airport. However, since it saves you time after returning the car (and money, for way & back shuttles to and from the city) it definitely worth the extra pay in my opinion and if you can afford it.

In walking distance to airport. It’s clean and comfortable.

Very expensive. No free water bottle in the rooms. As we arrived at the hotel early afternoon we thought we would have a light meal and drinks at the bar before having dinner there. We were told that they don’t serve food in the bar after lunch and we would need to eat in the restaurant even though there was a small eats menu on the bar menu that was given to us. The restaurant is adjacent to where we were sitting and probably use the same kitchen. Also to hook into free wifi you have to join Hilton Honors or pay.

This hotel is located at the airport, which is a huge plus for those who are arriving late or departing early. The room itself was very clean and comfortable. The hotel also has a restaurant. They even brought out gluten free bread for my wife, who is celiac.

There were very few gluten free options at the restaurant. The waiter said that cross contamination could be an issue. Luckily, my wife did not get sick from eating here, but when there aren't any other options for restaurants in the walkable area, especially late at night, it is frustrating.

closeness to airport

next to area that the cleaning crew used for bringing their carts up and down to the floor. That was noisy.

The hotel is excellent. The location at the airport is very convenient if you arrive late or leave early. You can walk to the terminals. I spent two nights at the hotel and spent one day in Rome. Walking to Leonardo Express from the hotel was easy. The room was large and clean and quiet in spite of its location at the airport. The beds were comfortable. The breakfast was amazing with many selections. I'd stay there again.

The robe and the slippers which I came to expect from a 4-star hotel weren't provided. Finally, being alone I reserved one large bed, but it wasn't ready at 8:30PM, possibly because I had specified 9-10pm as my hour of arrival during booking. I opted for 2 beds rather than waiting for half an hour. It was fine as the size of each bed was more than enough for me. These are minor issues, not worth lowering my rating as I really liked the hotel overall.

The location, being right at the airport, it is a little walk through a walkway and bridge to get there from the terminal maybe 10 minute walk, but it is right at the airport which was very convenient!! The hotel has a restaurant with fantastic breakfasts with everything you can and can't imagine, we had an early flight at 9 am, it was open at 6 am! The rooms were very clean and the bed was so comfortable!! They have a pool which you can swim laps in and a great sauna!

The hot tub is actually a cold tub! We found that to be true at most places in Italy! We were there in October and the weather was starting to cool down, it would have been nice to get into a HOT tub not a cold tub! You have to wear swim caps in the pool and hot/cold tub, which are for a fee of $2 at the fitness center.