Overall it was a good experience and accommodation was spacious. Reception staff was professional and friendly and willing to assist with a smile

Kitchen was not that clean. There were crumbs and rubbish in the cabinet under the sink in one apartment and rubbish bin half full on arrival in the other. The rubbish under the sink was not that easily accessible but I cleaned it on my knees. Also I have been charged extra $3.55 on my credit card not sure for what as we had not used anything from the mini bar.

The property was very quiet at the time we were there. Right next door to the West Group club & only a short drive to the local Woolies. Bathroom & bed were very nice with bathrobe & slippers to make our stay extra special.

Unable to connect to Netflix was a small let down. The bedside table hadn’t been wiped down so there was a spilt drink all over it, also the carpet wasn’t vacuumed properly. Small lamp or dimmer switch would be a nice addition to the lighting

We chose Gateway Inn for EV charging and over our 3-night stay managed to get a few sessions. Staff were friendly and helpful (thanks Tim!). The location worked for us. The complimentary access to Balance Mayfield gym was great. Bathroom was modern and shower excellent. Bed was comfortable. It was quiet.

The corridors and elevators needed a good vacuum. The bedside lighting had one switch that wasn’t easy to access from bed. Bathroom didn’t have an exhaust fan switch and that limited ventilation.

I didn’t have brekkie there as I was working early hours. I did have room service once. Though I must say the salmon was fairly well over cooked and not sure what happened to the tartare sauce it was pretty nasty :( Shower needs some waterproofing on the glass and tiles there was some black mould. I only noticed because I’m a Waterproofing contractor from Canberra and was up for a Waterproofing job in mayfield.

The shower needs a Waterproofing job done on it (rm 3317) Also the shower soap dispensers are ready bad.

The location and being so close to the entertainment centre is great. The staff are friendly.

Having to ask for the heat to be turned on is frustrating. I hate the glass window between bathroom and bedroom especially at night when the light gets turned on and it wakes you up. It’s also not good if it’s 2 friends or mother and child as you can see EVERYTHING when you’re showering. Absolutely no privacy or anything left to the imagination.

Breakfast was delicious 😋 Dinner was absolutely amazing 👏 The staff were super friendly The attention to detail is second to none. My name popped up on the TV, amazing 👏 Oh and the view we got , watching sunrises and sunsets from the window seat to the bathtub absolutely fabulous 👌. Oh and the bathroom was huge!!! The bed was super comfortable ! Honestly can't fault this place 👌👏

Rooms were nice, staff were accommodating and super lovely, the location was great.

Television streaming service was terrible didnt work and when I called the number they tried to fix it then didnt the girl on the phone was finishing her shift so made me hang up the phone to reatart my phone then when I called back they said they would check things their end and call back no one ever called me .

We loved the size of the room and the massive window seat that I sat in with the afternoon sun..King bed was comfortable as were the pillows...And the double shower was so large and the beautiful Ellermise shower products were just lovely.We had dinner at West which was very convenient. And the coffee machine in the reception was well received...Parking was a bonus(no fee for parking).

arrived late and was greeted with a smile. Next door club caters well with great food and even able to have an amazing breakfast there the next morning. Plenty of parking out the back second time i have stayed there and will do so again as its quiet and easy to get to and convenient location for my work purposes and easy to reach all work sites within 15 mins all around Newcastle

Very nice place! Stylish , modern , clean, comfortable… Shower is amazing, its for two people the same time! Perfect for couples getaways :)) Bar and food next door, and the Casino next door is a entertainment bonus! All in one! All you need for fun vacation 👍

Casino next door!! It is dangerous 😩 Just kidding:)) Nothing bad about this place! Just positive 5 stars ⭐️ ⭐️⭐️⭐️⭐️ feedback ! Thanks you!