The location was super convenient, everything was close by. The place was really clean, which I appreciated a lot. And the bed—so comfy!

Check-in was a bit frustrating. I was asked to make a deposit that wasn’t mentioned anywhere in the Booking.com info. I had to show the staff twice, and instead of taking responsibility, they blamed Booking.com for not informing guests. I’ve been using Booking.com for years and always found the info accurate, so it was disappointing to feel like they didn’t trust what I was saying. The situation could’ve been handled way better.

The staff were amazing! My partner and I were having a belated Valentine’s Day as we had missed it due to conflicting work schedules. Capri by Fraser gifted us a bottle of champagne to celebrate and a room with a beautiful view! When our stay was suddenly cut short due to an unavoidable change in plans, the hotel was amazing at helping my partner and I through changing our check out date and assisting us with a refund for the night we were unable to stay. The communication and support was exceptional and we felt incredible well looked after. We were devastated that we had to leave early but our experience at this property will make it our first booking choice when we are next back in Brisbane!

The automatic blinds in our room didn’t close all the way so the room was a bit bright at times.

Great location, amazing inside pool and gym, friendly staff, clean and comfortable. Loved the extras such as pod coffee machine, Capri conditioner and moisturizer. Large Tv in rooms, free internet.

I felt price was just a little over priced. Particularly with all the construction work happening near our room and not much of a view. The construction work actually woke us early in the morning, on a Saturday and work was happening into the night on Friday night.Perhaps, however, it is the average price for inner city, close to everything hotels. I've been lucky to pay less, however, for nice hotels in the area. They were in Southbank which I personally preferred.The showers in pool area were too hot to use, but when mentioning this the lovely receptionist was onto it straight away.

Location, lifts were fast, fantastic gym facilities, room was a great size, very well presented, bed was comfortable, bathroom was great with very nice shampoo/body wash etc supplied - and face cloths! 🙌🏽🙌🏽and the shower was 10/10.

Lacked one item in the bathroom like a shower cap and perhaps just a couple of complimentary bottles of water in the fridge would be a nice touch. Major issue was paying for the room then being asked to pay an additional $200 bond - sorry but we’re professional adults and we will not be doing that. When we said no we were advised if we completed the self checkin we wouldn’t have to pay a bond. The staff on reception conducted themselves professionally when my husband did the checkin.

Great location with parking. We were going to the Lyric theatre for a show and it was a 15 minute walk away. Also close to restaurants and the Queen Street Mall. The accommodation had everything we needed. Even a little kitchenette. Comfortable bed and pillows. Very clean. Good amount of space. There was even a magnifying mirror in the bathroom. Also the desk had a mirror so you could sit and do make-up if you wanted. Highly recommend.

Everything was great. If I was going to be picky. The room had a funky smell that I noticed..not bad but noticeable. I think it was the air freshener they use.

This hotel was located right in the Brisbane CBD and walking distance to everything that we wanted to see. Just a few blocks from the Queen Street Mall, or to the casino, or to the botanical gardens. The room was equipped with a kitchenette with fridge and pod coffee machine (including a selection of pods). The bed and pillows was so comfortable (probably the best bed I have ever slept in in a hotel) and the bath towels were big and fluffy. I would highly recommend staying here and would do so again if ever in Brisbane.

The pool temperature was a little cool for my liking. The shampoo, conditioner and body wash provided in the shower appeared to have been diluted, as they were very watery.

check in and out. room. restaurant staff from chefs to wait staff were amazing, professional, accommodating and friendly.

I'm only commenting because the standard has dropped since last visit, meaning my expectations were higher. My room was not as clean this time and was lacking teaspoons, a tea cup and robes. I requested robes from front desk but they were not delivered. Later I went to the desk and was given a pair. I requested spoons and tea cup from housekeeping staff in the hallway but they were also not delivered.

Location of hotel was fantastic, and the amenities were top notch. We particularly enjoyed the gym and the pool. Another note was the free laundry facilities open 24/7. Our room was beyond quiet and the lifts were fast and we didn’t have to wait long. Staff always on hand to assist.

We did think the room was smaller than expected and our bathroom toiletries were filled with water so we did have to go and buy body wash and shampoo. Also we only had two days housekeeping came but we did stay over Christmas.

Clean and comfortable in a good location.

The restaurant manger was displayed disgraceful behaviour. After paying for our meal, I made comment that the pork I ate was a bit too dry and could she convey it to the chef. She became agitated and spoke very quickly in broken English that was hard to understand. I asked if she could speak more slowly in plain English so we could understand. She then went completely over the top calling me a racist and told us (not asked) to leave. We were on our way out anyway. As we got to the door, she was still in an agitated state and then raised her hand on my wife and tried to push her towards the door (that’s assault). The manageress should be severely reprimanded for her totally unacceptable behaviour. We won’t go there again ever.

Excellent inner City location, with a friendly vibe. We loved the Sauna & Steam room facilities.. and were our main reason for selecting this hotel. Room was comfy, and espresso machine is also a nice plus. Staff were accommodating and helpful on all our requests.

We had wanted a little more community space to work and chill. Ie.. no real business centre, and no outdoor spaces. We thought there was an outdoor pool, but was only indoor. Sauna + steam are separate male & female, so we couldn't go together. Some more attention to detail on toiletries .. our body wash was empty. But promptly resolved. Overall.. very good facilities though.