Location was AMAZING - right by the river and a 2 minute walk into the main shopping heart of town. SunCorp stadium was visible from our room. We had a one bedroom apartment on floor 20 - the view was fabulous. It had everything we needed in the kitchen to cook for ourselves but there were lots of places to eat within a short walk. There was a large balcony space that overlooked the river. The south bank museums were a 5 minute walk across the bridge.

The room overlooks the river and that means also overlooking several lanes of roads and that was noisy (at all times of day and night). Some double glazing would have been a good idea when they built. Take ear plugs if you're a light sleeper. I appreciate the use of bigger dispensers of toiletries to help save plastic but I personally hate the citrus based strong smelly stuff they have chosen to go with.

Loved the room, balcony, view, pool, location Everything

Need to improve arrival experience No signs on the street to indicate garage entrance No signs in garage telling you where to park Needed multiple calls to reception to figure it out Quite frustrating

Loved the spacious room and balcony/patio area. The pool was one of the best with a glass side overlooking the street below, and the spa beside it was just fantastic. Location was perfect for shopping and 5 minutes from the Casino.

The view was looking into other accommodation, which was disappointing when we thought we were getting a room with a view of the river as advertised. We had to buy coffee cups as the ones provided were a 2 sip kind of size. I suggest googling restaurants or downloading the Aus Ubereats app before arriving.

The beds were amazing so comfortable had the best sleep ever. Ever clean. Close to food and shops easily walk to everything. The only shame for us was they pool and spa where not open when we stayed dew to weather but honestly they could have opened them it wasn't that bad, so a shame it's the main reason we chose to stay here was the kids were so excited to enjoy the pool and spa and wanted to have a night swim with all the beautiful lights around with the lovely views.

The fact that the pool and spa where shut dew to weather but honestly it wasn't that bad and easily could have been opened. Shame as it's the whole reason we chose to stay here the kids wanted to swim at night and see all the beautiful city's lights.

Very spacious and bedding was comfortable. Balcony was huge!

Maybe a smart TV is best - nowadays, everyone watches Netflix not cable TV :)

We absolutely LOVED our stay at Oaks Casino Tower. We were especially pleased with how kind, friendly and helpful ALL of the staff were! It is in the absolute perfect spot for a family getaway. There was lots to see and do for both adults and children within walking distance. We booked a river view room of the 18th floor and the view was absolutely spectacular! The rooms were comfortable, with ducted air conditioning, and the apartment was equipped with everything you need for your time away! It was our 1st time staying with Oaks, but we will definitely be back again! Thanks so much for having us!!

The pool is fantastic and really made our stay special as we have three small kids. The rooms and kitchen are large and clean. Overall it was a very convenient, spacious place to stay and very good value for money.

It was difficult to find the hotel and car park initially as it’s not clearly sign posted and Google Maps was very confused in the CBD location! We’d booked an extra fold out bed for our three year old but this was not set up when we arrived and we had a challenge mobilising staff to help us when we asked for it. The foyer and reception / lift areas were very untidy due to renovations (I think).

The staff were very friendly and accommoating, especially a gentleman (sorry, forgot to get his name but he had ling hair/maybe dreadlocks). The rooms were very spacious and clean. The balcony was big, which was amazing. We booked a two bedroom apparently for 5 people and requested a fold out bed, which the oaks accommodate for us at no cost (amazing!!). The main room was so big that there was plenty of room in the main room for the fold out bed and we still had room to move around.

When we booked online, we weren't told that we had to pre-book parking. On arrival we were told we would have to find street parking or use a payed parking facility down the road. Also, we weren't told at the time of booking that only one elevator would be working during our time, which made things very tricky to enter and exit the room and facilities as we were on the 23rd floor (especially during check out and check in time as the lifts were full with people who had bags)

The staff were so helpful, especially the maintenance man, Paul! We had a leak in our washing machine and Paul was there to help from the get go. Paul let us move rooms and he was so helpful and kind, he was just happy to help! He was truly just a delight to deal with and he instantly made us feel comfortable. We were also very pleased with the location, the price, the facilities, and the view is unreal!

Honestly everything was great. I’d say the only let down was not having access to the pool, hot tub and sauna. I think this was due to maintenance though so that’s really just bad timing. Nothing bad to comment on :)

Such a wonderful hotel with amazing staff! The only thing I didn’t like was on check in I was told to park in a Green Bay and none were available so we parked in a red hoping to not be towed, once we went to tell the concierge about the situation (it was a different person this time) he told us we could park in a red bay and assigned us one for the entirety of our stay. That and there not being clearly marked instructions or a map in around or even in the elevators was problematic as we got lost and back at reception where they were once again lovely and showed us how to get there. Honestly other then those tiny inconveniences the whole stay was wonderful

Car parking