amazing views, love the little perks of curtain opening as you entered the room & minibar is all included! Never seen that before in a hotel. Room was spacious, spotless, modern & beautiful. The bed was the most comfortable sleep ever. Location of shops, restaurants, sky view platform, casino, everything 🙌 Service was amazing from every staff member, from the moment we pulled up to the building & my door was opened for me. Can’t remember the last time that happened! The valet service was exceptional. Old school amazing service. Beautiful decor throughout.

Can’t say there was anything I didn’t like except the price of the room which was a little high.

Stayed in the river suite and it was fantastic! Expensive but it felt worth it. It was well stocked with snacks and drinks (all included) and all amenities included (even a toothbrush amd shaving kit). The bath was so spacious and the rain shower was lovely. The view was phenomenal, especially at sunset - though we could see straight into the office building next door (it was the weekend so this wasn't a problem for us). We were lucky and had the corner room and didn't even need to go up to the Skydeck since our room had such a nice view. The carpet was so squishy and soft, and the room was huge. The only problem we had was using the guest only elevator because people were still using it to get to the casino or parking but it wouldn't let us go to the guest floors when someone pressed a public floor button (probably for security reasons but it was a bit annoying). But that was the only issue we had. Everyone was so friendly and we really felt special staying there.

City suite was super spacious and with a great view over the leisure deck area. Complimentary fruit and bedtime essential oil/bath salts delivered to our room was a lovely surprise. Robes were soft and large shower was beautiful. Easy access to the footbridge over to Southbank was very very handy. Pool area was finally open (previous visit it was closed) and was lovely, but it was a very windy afternoon so not too pleasant. 360 deck looks amazing at night and great for cocktails and hanging out.

Wifi was a little slow. Very slow room service. The online app was confusing for ordering with allergies.

Comfy,clean, super easy and efficient check in,close to everything we needed. The reception staff that served us was awesome and lovely.

The only disappointment was when we had the breakfast. There very long wait times, it came across as very unorganised,no table numbers,the poor wait staff constantly running around and putting food on wrong tables and getting orders mixed up. One wait staff lady noticed we hadn’t been offered water and still didn’t offer any, tried to get someone’s attention but felt like they were avoiding customers. Didn’t get offered water till 30mins later when we were halfway through food.

Pur room was upgraded to a river view, which was spectacular. The curtains automatically open for you to see everything as soon as you walk in the door. There were complementary snacks and drinks in the mini fridge. The bathroom was spacious and tidy with two alternative shower heads. Parking was directly underneath the building, so it was easy access. You can walk out the doors and be an easy five min walk to anywhere in the city, including Southbank, which is great if you have kids. The staff were amazing, so friendly and accommodating. If you like me and you love the bath robes and the little extras, they include all of that as well. We were so excited to finally stay here, and we can't wait to come back when the pool facilities are open 🙌 also all the lights and bedroom controls are on touch pads right beside the bed so you can relax and have full control with out even needing to move, lights also have a dim setting for added comfortability.

No negatives from us

Reception staff were wonderful: helpful, observant (she noticed it was my birthday and comped me a bottle of Moët), and professional. Room was comfortable and contemporary.

1. Breakfast was fine but nothing special. 2. I ordered a pot of tea at the bar. The tea was so Weale’s it only had one tea bbag in it. One tea bag is for a cup. I asked for a new cup and another teabag and was treated with sullen silence. Finally it was shoved at me without a word. Unpleasant and unprofessional.

The room was perfect with stunning river views at night and the location & the Japanese downstairs was 10/10. Breakfast was lovely and fresh as it wasn’t a buffet. This was served where the Japanese is at night. The casino was lovely and NEW. Even the chairs were comfy! Unfortunately the facilities were not open when we stayed so we missed the pool, sauna and gym. It was expensive to miss out on these and this is the reason we chose this hotel to use the beautiful pool!

Very modern, bright clean and tidy. Room charge was aa bit high for mine in comparison to like facilities I've stayed in around the world.

Room rate was a bit high and charge for drinks in the lobby bar, bloody ridiculous. $29 for one cocktail is beyond reasonable. Security could also do with lessons in smiling. Thankless job I'm sure, but that doesn't mean you can't offer up a smile. The Casino is typical Australian, packed, noisy, brash & irritating.

High end facilities - beautifully designed and very comfortable.

We got stuck on the roof after breakfast and could not get to our room to gather our belongings for checkout. We were late but the part that bothered me was I could not find a phone number to call to get assistance and security just said “your room key should work” and kept walking.

Luxury Pretty Location Complimentary mini bar and snacks…huge hit Leisure terrace…great for families (movie night, grand finals, etc) Ice machine on the floor we were staying on Touch screen lifts Clean

Facilities weren’t available (pool, sauna, etc) Not enough room service options No paper towel in the public bathrooms (sky deck & leisure terrace)