The rooms are well appointed and very large, making for a very comfortable and relaxed stay. The location could not be better, with a central position walking distance to the esplanade. Desk staff are knowledgeable and friendly. The prices are also competitive with other central Cairns hotels, including during peak season.

The hotel should have a quota for renting its limited car spaces to guests. If the quota is full, no further car spaces can be guaranteed and the hotel should not offer parking to further guests. The sign in the lobby advising that parking spaces cannot be guaranteed does absolutely nothing to quell guest disappointment at not having a parking space after paying $15 for it. Just rent the spaces you have and don't be greedy taking guests' money when they may be left without the parking space they paid for.

Great location near the Reef terminal, lagoon and casino. Room was lovely and clean. A view of the casino and reef terminal from the room was a great bonus.

Wifi was very frustrating and mostly non existent. This is so important for travellers to have decent wifi to make bookings, keep in touch with family and friends. plan the day and check flights etc. I was told at one point by a staff member that lots of students were gaming which was why it was slow. This simply just wasnt true. There were no boosters. System needs a long overdue upgrade. Ironic that the password was ‘terrific’?!

We had a hard time choosing from several hotels near the Esplanade and we were so glad that we decided to stay at Pacific Hotel Cairns. It’s prime location is walking distance to various spot like the Esplanade, Marlin Marina (for island and diving tours), Cairns Central and many in between. We were warmly greeted by the hotel staffs who are all so attentive and friendly and checking in was flawless. Our choice of stay was in Superior King Balcony Suite which was situated in the higher floors overlooking the Esplanade/Marlin Marina was perfect. Room was clean and and super spacious with amenities perfect for our 4 nights stay and bed was super comfortable. We enjoyed hanging out at the balcony in the morning and be greeted with the soothing sound of morning birds. We highly recommend staying at Pacific Hotel Cairns for its great value and location, making it perfect for your next Cairns adventure!

Excellent location - a very short stroll (2 mins) to the ferry terminal or central Cairns for restaurants, bars etc. Beautiful view from balcony over Cairns CBD. mountains and water. Staff were friendly and helpful - we arrived on a 9am flight and while our room wasn't ready yet, they were able to store our bags and provide access to a guest lounge/bathroom so we could change and refresh.

The hotel is an older building so soundproofing isn't fantastic when less thoughtful guests are moving through hallways early in the morning

Location was great. 5 minute walk to the Waterfront and Lagoon. Catamaran and boats for Green Island and reef adventures were also only a few minutes walk. So many restaurants and Rusty’s day markets and night markets all in easy walking distance. …

We stayed in the executive king suite. The size of the room and bathroom was great. Good size wardrobes and big open shower. The only thing we found difficult was the type of unusual shaped two chairs. As a couple in their 70’s it was so hard to sit on and get off these cane chairs.

Staff were exceptionally accommodating and friendly. Handy location. Huge room with sweeping views. Have stayed there many times and have always been happy. Was just a little noisy this time for some reason.

Unfortunately the road noise and construction noise was a bit of an issue. The beeping pedestrian lights going every minute all night long even though no one had pushed the button was exhausting. Loud construction work in rooms above all day when we were trying to rest was unrelenting. Shame renovations couldn't happen in the off season but perhaps there was a good reason?

The location of this hotel is great as it's right on the Esplanade close to the park, lagoon, restaurants and the peir. The casino is also very close and shops and business district nearby all walking distance. The beds were comfortable and clean, the bathroom and balcony were also clean and easy to use.

Every things was well maintained and clean and comfortable at this hotel. The rooms are traditional hotel rooms and while a little dated everything was working and clean and had modern furniture and linen. The only inconvenience I had was the paid parking in the hotels carpark was very limited so had to park on the street and deal with tickets and times which was a bit annoying. Book parking in advance if you might need it.

I am so glad I chose to stay at Pacific hotel. I was given a refurbished executive room and it was immaculate. I arrived early and my room was ready for me. Beautifully decorated spacious room with a large bathroom. Great showers, room equipped with everything I needed. The bed was so comfortable, the room was quiet and I had the best sleep I’ve ever had in a hotel! Buffet breakfast was value for money at $20. The location is great just minutes walk from the marina. I could see the hotel as I arrived back on the Ferry from Fitzroy island. The location is great, lots of food places and the esplanade on the same street. Sad I only had one night here!

I asked about room service and there wasn’t a menu in my room or anywhere online. The staff member on duty said to call back at 5:30 and ask the night staff as she didn’t know where the menu would be. Laundry was $12 to wash and dry. I had to walk a few blocks to get the cash out to pay for it and then get correct change which was inconvenient.

The rooms were large and spacious with a huge, comfortable bed and a big bathroom. The buffet breakfast had an excellent selection and the machine coffee was some of best I’ve tasted. Finally, my mobile phone would not allow me to make or receive calls and the hotel helped me to call O2 to try and get this matter resolved.

Some of the rooms, including ours, were up an additional short flight of stairs and with 19kg of suitcase wasn’t ideal.

The spacious suite, the wrap around verandah, the location, the pool. Especially lived housekeeping staff, Therese, who went above and beyond each morning to greet us and ensure our room needs were met. She is such an asset to the hotel!

Very very uncomfortable cane chairs-lounge seats in that spacious room would have been much more comfortable to relax in. Worn and lifted lino on floor in lifts-can be trip hazard.