The property was very fancy by our standards. I’m talking chandeliers, winding marble staircases, and two people greeting you at the door! Staff went out of their way to be friendly and accomodating. We are country folk with young kids and a baby, and they were so kind and welcoming. We were seated out of the way at breakfast so my friend could breast feed, and the buffet style breakfast was the best any of us have had! For a very black tie looking establishment, we saw a few other families as well. The breakfast room had all sorts, with business men, a group of women in dresses laughing over coffee and juice, and a kid happily demolishing a whole apple all sitting at tables next to eachother in complete comfort! Rooms were very soundproof which was a huge help with settling the little kids! My partner was tickled pink that they even had a pillow menu! Would definitely stay again. Outstanding!

Two of the waters in our mini fridge had broken seals (someone had obviously opened them and put them back). However staff fixed this for us as soon as we notified them via the phone. I seriously can’t complain about any other thing!

The room was spacious and comfortable. I was there for 3 nights for the Wentworth con with my adult son, and we had our own beds, which were very comfortable. Room temp was easy to control. All staff, including the restaurant staff, were lovely and friendly.

The restaurant was average, BUT the staff were great. the menu was very average and a bit expensive. If I need to stay there again, I would find another place to have lunch and dinner, but the way the conversation was we didn't have time to go elsewhere for lunch and as it's winter it was late and too cold to go out. The breakfast had a large variety of food.

The staff, facilities and room were fantastic. I'd recommend more chairs in the double rooms however understand that likely most of the travelers aren't families but business people and therefore might be a niche.

Your parking process is a bit wonky, I'd suggest reviewing the communication system between concierge and the parking system. We paid for overnight parking but then were prompted to pay at the boom gate, which led to me having to go upstairs and address this, then still had the system ask me to pay when I was told it was taken care of. I want to be clear, this is not a note against the staff, who were all amazing, but IT system links.

I liked that I had a room close to the conference and could go upstairs as soon as we finshed for the day. Looking out onto the MCG was a bonus. I liked that it was very quiet. The staff were excellent and very helpful.

My room service QR code worked once when I first arrived and not at all after that. It allowed me to order breakfast for the Wednesday and would not allow me to order dinner to my room, each time I tried it would go straight to the drinks menu and not let me go on to the food. I had to ring for room service each night. After a long day at the conference I was tired and just wanted to order in so it was very frustrating.

Loved the view. (in front of MCG and side view of city skyline) Room very comfy and clean. Snack bar - bit limited - No small bottles of wine/white wine in fridge, only 1 x chocolate (Rocky Rd). Had to ask for teaspoons for making coffees. Re - room service.. I did ask for Wholegrain bread (for toast), got sourdough. Another time I asked for croissant with jam (didn't get the jam).

Pls see above answer. Also.. 1 x night I dined in your restaurant. Ordered Ravioli - Very disappointed - Sauce tasted like it came out of a jar! Green salad with nuts was lovely though & so was the glass of Pinot Noir. Elderly staff member on duty was lovely. Also, another night I orders Wagu burger.. very tasty but it was pink inside.. I still ate as was very hungry. Everything else was tasty. also, bit disappointed the Rasberry /Chocolate dessert... (too rich..)... My fault for ordering.

Best sleep - perfect bed and pillows. Amazing view. Stayed for a Conference and was super convenient. Location to MCG and city and public transport on the doorstep. Very clean. Would definitely stay again. Bonus view of hot air balloon over the MCG in the mornings.

Breakfast buffet hot foods luke warm at times. I'm being picky now.... but breakfast Buffet layout is a bit all over the place. It didn't flow, had to zig zag around for cooked breakfast. Bread not next to toaster and on opposite side to eggs station which wasn't next to the other cooked breakfast options

Brilliant. Easy check-in/checkout. Staff were very helpful. Felt spoilt having our bags taken up to the room. Great room. Very comfortable. Had fun figuring out the light switches, etc. Loved breakfast. Great variety of food. Overall, it was a great experience.

Just a comment. Staff could check if it is a guest's first time and explain about the how to use the room key card. It was our first time at Pullman on the park and we didn't realise that the room key card was used for the elevators and also to get into the hotel after hours. Other than that, we have no concerns.

Easy walk to Rod Laver Arena. Excellent park and stadium view from my room. Very friendly front desk staff including the concierge. Mattress and pillows were super comfortable, so were all the furniture - great choices! Even the tap was impressive - smooth and easy to control. Room seemed to have been recently renovated and spotlessly clean.

The air-con was quite noisy while running - the stronger the setting, the louder it got - so I had to turn it off completely. There was a locked connecting door between my room and the one next door, I could hear my neighbour cough and talk. My requested one large bed was actually two single beds pushed together, and the gap in the middle was too noticeable, so I ended up sleeping on one side. Slippers and comb were not provided initially. There was no complimentary water, which I had expected from a five-star hotel.

The facilities are modern and top-notch, and they are fully representative of the hotel's 5-star rating. The free trams stop right in front of the hotel, and it is easy to map your trip on Google and get all the necessary connections. The Australian Open grounds were within 8 minutes walk from the hotel, so it was easy to go back and forth. The Melbourne Cricket Ground is even closer for cricket fans and tourists.

While it was an overall execptional stay, it would have been even greater if the dinner was also a buffet, as I had that included in my package, but I struggled a bit with the a la carte options available. They were a bit too "fine dining" for me.

I was very pleased with the interactions with staff who provided great service and were happy to help as needed, this was particularly helpful travelling with my sister as her carer. Consideration was shown and services made our stay feel safe and easy. It was especially appreciated that we were able to spend time in the Cliveden Bar while waiting for an airport transfer while my sister didn't feel up to leaving the hotel. We were not put under any pressure to leave or order a full meal and this was very helpful.

Only concern was the difficulty in operating the lights, especially bathroom light. Sometimes an old-fashioned switch is really simplest and easiest to find and use when light is needed