Booked a Superior King Room and arrived late due to a delayed flight, only to be greeted by friendly and excellent service on arrival. When we asked for the possibility of having a higher floor with views, the lovely gentleman found a fantastic vantage point for us. As a primary caregiver, I was away from my ailing father on a pre-booked vacation when he was suddenly in palliative care and although I was so anxious being away from home, I felt so looked after. Staff gave us a bottle of wine and chocolate which he did not need to offer, but was a way to show that they cared and wanted me to have a break away.

Can't complain about anything.

Excellent stay with easy check-in and friendly, accommodating staff. Luggage storage was seamless, with bags delivered to the room before arrival to the room. The room was spacious with fantastic views (level 45), the bed was extremely comfortable, and the location was convenient with a tram stop at the doorstep. Gym was good and easy to access. The Atrium on level 35 was great for a drink and snack after a long day at the F1.

I would have preferred a shower that wasn't combined with the bathtub. Room service was great but the $10 delivery fee each time was steep.

This hotel was absolutely amazing, the experience was top class from beginning to end. The hotel staff was extremely friendly from the moment we arrived, those dealing with luggage to the breakfast and cleaning staff. The breakfast was exceptional with so many varieties catering for all. The rooms were so spacious, beautifully laid out, clean and airy with spectacular views. The hotel is very centrally located with all amenities required. Highly recommend it and will definitely visit again.

Nothing it was top class

The views from my room were stunning. The room was always kept clean and serviced everyday. The staff were lovely and always welcoming. I loved that they have thought through every aspect of the hotel, down to the number of lifts, ease of location, valet service, turn down service, room space and set up.

I wasn't aware that some rooms had bathtub showers and I wasn't aware that I needed to request a stand alone shower. Would be nice if we could get an option when booking rooms for this as a preference like they do with bed configurations.

The location is perfect for the sporting and theatre precinct and there are loads of good restaurants in easy walking distance. The view from our room was amazing - looking up the river to Southbank and Flinder St station and the room was very well appointed and comfortable. The breakfast was lovely and once again had wonderful views over the city.

The lift can be slow at times but that probably comes with a high floor hotel, and there was more noise from other rooms/floors than I would have expected but neither detracted from the enjoyment of our stay.

My Girlfriend And I Stayed At Sofitel It Was The Best Hotel Experience Have Had Because It Was Our First Ever Time At The Hotel . The Restaurant Number 35 Was Our Favourite Place For Both Dinner We Had The 3 Course Meal On Thursday Night And The Yummiest Buffet Breakfast On Grand Final Public Holiday 2024 We Ate Cereal Fruit Yoghurt Hot Food Drank Cold And Hot Drink’s . The Staff Were Terrific Absolutely Amazing From Doormen To Check In Staff To Waiting Staff Everyone Was So Happy To Help Us And Anyone At The Hotel . My Girlfriend And I Had The Most Wonderful Night’s Sleep Big Bed King Size Lot’s Of Pillow’s And We Didn’t Want To Wake Up The Next Morning On Friday Sleeping On A Cloud The Bed Was Soo Soft And Comfortable. On Our Departure The Next Morning We Returned Our Room Key’s To The Express Checkout Box And Said Thank You Having Both Of Us . Please Consider Staying At Sofitel Melbourne On Collin’s When Searching For Place’s To Stay You Won’t Be Disappointed .

Nothing To Add Or Comment On

Impressive property. Contemporary but personal. Staff did everything to make our stay comfortable. It is clearly evident that all the team are dedicated even when the hotel is full.

There is nothing negative you could say about the hotel. Our only issue was it took over an hour for our luggage to come up to the room and this delayed our plans for the afternoon. Followed up 3 times with concierge. The hotel was busy and we should have just taken our luggage up ourselves. This is a minor inconvenience in an otherwise seamless experience.

Good location, close to stadiums, theatres, museums, South Bank, Bourke street cafes, bars and restaurants. Spacious and well appointed room. Comfortable bed. Friendly and polite staff. Prompt help for setting up TV connection to our devices.

Need a little more training for house keeping staff. Hair conditioner bottle was empty. Tea bags which I requested were not refilled. Cups and glasses were not cleaned after house keeping…. All rectified quickly though.

Valet parking was a breeze and the staff outside were exemplary. Check in was zero fuss and the desk staff were polite and helpful. The room was comfortable and the bed was fantastic. The on site restaurant was an awesome experience. The location is second to none with bars, shopping and transport all a stones throw away.

No still water in the room. Had to request on several occasions during our stay. The weather was extremely hot so we found this quite perplexing. One of the bottles we requested was delivered to the room with an open seal. Room is a little dated, especially the bathroom. Shower in the bath was unexpected and unwanted to be honest. Maybe a little overpriced as a King corner room. A couch would make a great addition, instead of three single chairs.

I love the location; it's very convenient (close to restaurants, cafes, stores, and a chemist). The tram stops right in front of it on Collins. The room is excellent and modern. I was lucky to stay on the 44th floor with a fantastic view. The staff was lovely and friendly, and the room service was excellent. We had breakfast on one of the days, and I highly recommend it—there was a great variety of food and a great view.

I can't say a bad word about it. I would stay again.