From the minute we had walked in after being on a flight, we were greeted with the upmost welcome and respect, even though our room wasn’t ready yet we had a few drinks at the Alexander Bar we felt comfortable and relaxed, the staff know how to look after their visitors and went that extra mile to make sure everything was taken care of. We stayed here for 3 nights but it felt like we had been there for what seemed like forever as we were always saying how much we loved it & wanted to stay longer. Gerard who was doing the cocktails on the Saturday and Sunday night for us, words can’t describe of how good he was not just making the cocktails but informative about the cocktails like dear ella, my partner absolutely loved his rib eye steak on the bone he had and said it was one of the best ones he’s ever had. We are already talking about coming back again when we are in Melbourne next.

There was nothing we could say we didn’t like

The room was spacious and having a window facing the outside I liked having both the sheer blind for daytime privacy and block out curtains for the night. The carpet and bathroom was very clean. I didnt feel uncomfortable walking around in bare feet- some places you have to wear shoes/thongs everywhere.

The bed was made well but I was unable to pull it up to cover my shoulders with out untucking everything which could be better. Next time I would like an additional blanket / doona for warmth as my partner and I enjoy different levels of warmth for sleep.. I could have asked I appreciate but when tired after a long day but having something in cupboard would have been convenient at the time I realized I felt cold.

Loved the decor of the foyer and architectural style of the Savoy. Staff were lovely and accommodating when storing luggage pre and post check in and check out. Room was not massive but big enough for us. Glad we got a window room as some looked liked they were inside rooms ? Lovely comfy king bed. Location was great for us as we used the train at Southern Cross station right across the road and the nearby free trams. Close to eateries, Spencer DFO and other shops. Nice walk to MCG. Great for exploring Melbourne

Some diesel smells from railway station. Not hotel fault but mornings could be than rest of day. Need bigger cups for coffee/tea - much too small and perhaps a couple of side plates and a knife just for small snacks would have been handy, nothing major.

That it was across the rd from the station. It was quiet and peaceful

The staff behind the reservations counter weren't very friendly, to be honest. I run a motel in Adelaide, and to not say anything as u come in of an evening is rude, especially when u are the only people in the foyer. That was strange every night to... and the bar staff were amazing and so nice. I would expect that from the check in desk. Little strange. The bar on fri & sat night closes to early especially when u are coming in from a show and would love a night cap. We seemed to get there about 10pm each night and it was closed. The bathroom in our room very very mouldy that needs attention asap. We needed more tea and coffee and milk, we never had enough given to us each day. Bigger milks to longer staying guessed would be nice too.

Fantastic friendly and helpful staff from the reception desk to the cleaners and restaurant attendants. They did their best to accomodate any requests and we were lucky enough to check in early and were able to leave our bags to be looked after for the day on checkout. Charming old worldly hotel from the external façade, reception lobby with baby grand piano, Alexander Bar, to the spiral staircase (with chandelier) leading to the restaurant on the 2nd floor. Well appointed vintage style rooms. We had the “Savoy King or Twin Room” which was roomy enough to move about in comfortably and had space for a small desk and a lounge chair/coffee table. Bed was comfortable and plenty of pillows. Adjustable heating/cooling. Good range of teas and coffee pods. Mini bar available. TV and Wifi worked well. We had a shower over a bath with screen wall (no curtain thankfully) - great hot water and good supply of shower gel/shampoo/conditioner etc. Scrumptious western style buffet breakfast with good range of fruits, yoghurts, cereals and hot savoury options like scrambled eggs, bacon, mushrooms, baked beans, and waffles. Bread/Toast and a variety of small pastries. There was a small separated area for gluten free folk to cook their toast and a few GF cereals available (sadly no GF pastry choices here). Note you did have to pay a small fee ($6-$10) extra if you wanted an omelette cooked.

Bedroom was a little dark even with all the bedside and desk lamps on, including in the middle of the day with curtain fully open.

Location: very convenient, right at the city centre and opposite Southern Cross station; couple of tram stops nearby as well. Service: friendly staff. Rooms: cleaned regularly. Just a bit too cold, though. I also recommend visiting the V Hotel Spa at the Lower Ground level and try one of their packages. One of the best spa experiences I've ever had! Too bad I didn't get to try the Alexander Bar, though.

They don't provide the basics such as dental/shaving kits, which is a surprise as I've never experienced this in other hotels I have been to. You had to ask for them at reception. Same with bathrobes and slippers - this part I understand, environmental sustainability and all. However, for this kind of hotel, I would expect a simple toothbrush and toothpaste at least to be provided automatically. Bathroom is a bit cramped as well.

Love that the Art Dec style was maintained during renovation. Spotlessly clean and stylish hotel, staff wonderful, beds and pillows were soooo comfy and aircon was very quiet, unusual in a hotel room. A very special thanks to wonderful James in the restaurant who went above and beyond, was very cheerful and made our evening drinks and dinner so much fun and memorable. Note to Management - he's definitely a keeper, look after him! Also a big thank you to Gerard who made our night so special as well.

Hard to think of anything. Maybe just that it isn't located in the heart of the CBD where shops are. It's just 2 free tram stops to the heart of the shopping though so not a big deal. But the good thing about the location is being across the road from the train and airport bus station.

The Savoy Hotel on Little Collins Melbourne was the perfect location for our weekend away to attend a wedding in the city. The location was close to everything and made it very easy to get around. The hotel room itself was spacious and met all our needs. We also attended the onsite buffet breakfast daily at an additional cost and enjoyed the food avaliable. The staff were friendly in all our dealings and the hotel was clean in all areas.

Unfortunately when our room was made up, towels were removed and not replaced. However staff were prompt at fixing this once reported and were very apologitic of the situation.

The bed was very comfortable. It was a nice touch to have a staff member to manage luggage and although I did not catch his name he was a lovely gentleman and extremely efficient, personable and helpful. I used the bar and ordered dessert and the staff were wonderful. The music in the foyer is wonderful and adds to the feel of the Savoy.

Upon arrival the receptionist who checked me in was not overly friendly and did not smile. It is just a little thing but I usually stay at the Mantra and upon arrival the receptionists are extremely welcoming.

I chose The Savoy because it was close to Southern Cross station and it was good value for $$ and brekkie was included. Location was perfect, not just because of the station, but the tram system was really easy and free. The staff were very friendly and helpful. This is a beautiful old building that has been very well kept. The room was spacious, clean with everything you needed (though there are never enough hooks, are there). Brekkie was huge and assorted.....loving that there was fresh fruit & yoghurt. Will definitely do Melbourne again and we will stay at the Savoy.

Everything was fantastic.