Location: very convenient, right at the city centre and opposite Southern Cross station; couple of tram stops nearby as well. Service: friendly staff. Rooms: cleaned regularly. Just a bit too cold, though. I also recommend visiting the V Hotel Spa at the Lower Ground level and try one of their packages. One of the best spa experiences I've ever had! Too bad I didn't get to try the Alexander Bar, though.

They don't provide the basics such as dental/shaving kits, which is a surprise as I've never experienced this in other hotels I have been to. You had to ask for them at reception. Same with bathrobes and slippers - this part I understand, environmental sustainability and all. However, for this kind of hotel, I would expect a simple toothbrush and toothpaste at least to be provided automatically. Bathroom is a bit cramped as well.

Love that the Art Dec style was maintained during renovation. Spotlessly clean and stylish hotel, staff wonderful, beds and pillows were soooo comfy and aircon was very quiet, unusual in a hotel room. A very special thanks to wonderful James in the restaurant who went above and beyond, was very cheerful and made our evening drinks and dinner so much fun and memorable. Note to Management - he's definitely a keeper, look after him! Also a big thank you to Gerard who made our night so special as well.

Hard to think of anything. Maybe just that it isn't located in the heart of the CBD where shops are. It's just 2 free tram stops to the heart of the shopping though so not a big deal. But the good thing about the location is being across the road from the train and airport bus station.

The bed was very comfortable. It was a nice touch to have a staff member to manage luggage and although I did not catch his name he was a lovely gentleman and extremely efficient, personable and helpful. I used the bar and ordered dessert and the staff were wonderful. The music in the foyer is wonderful and adds to the feel of the Savoy.

Upon arrival the receptionist who checked me in was not overly friendly and did not smile. It is just a little thing but I usually stay at the Mantra and upon arrival the receptionists are extremely welcoming.

I chose The Savoy because it was close to Southern Cross station and it was good value for $$ and brekkie was included. Location was perfect, not just because of the station, but the tram system was really easy and free. The staff were very friendly and helpful. This is a beautiful old building that has been very well kept. The room was spacious, clean with everything you needed (though there are never enough hooks, are there). Brekkie was huge and assorted.....loving that there was fresh fruit & yoghurt. Will definitely do Melbourne again and we will stay at the Savoy.

Everything was fantastic.

Very helpful staff, accommodating and friendly. The Savoy was perfectly located for our family group. I was pleasantly surprised at the pretty rooms for all three. A couple of minor room problems were immediately fixed by a pleasant young man. Breakfast included was much appreciated and generous. Thank you, I was the co-ordinator and I was very relieved at the style and ambience of the Hotel.

I would have liked more lounge area. The Alexander Bar is popular and comfortable but I hadn't noticed the coffee area and had coffee elsewhere so I knew we were taking up valuable real estate waiting to regroup, so had to make a sacrifice and have an early wine. Terrible I know.

Always stay at the Savoy for preference, location and ease of access as just across from Spencer Street Station (yes there is other across from the station). Preference also is access to hotel is still old style walk in and straight to the elevator not the present need to swipe in just to use the lift.

Not a big issue but hotel is starting to show its age again (believed done multiple upgrades) as has a multitude of little cosmetic issues as old cabinets, old fridges and other worn fixtures. Could look at a decent update considering hotel is constructed and its layout as per how to upgrade rooms as would need to stay with the present framework of rooms.

The location of this hotel is excellent. A short walk into the main part of Melbourne City and there are numerous nearby cafes. The location is directly across from the train station so easy to access if needed. The hotel was very neat and tidy, the room was spacious and accessible. The bathroom was nice and clean. The bed was comfortable and clean. We also utilized the gym whilst here and that was also very clean, minimal equipment but still very good.

Given the location of the hotel being so close to the city, it is quite loud outside, nothing to do with the hotel itself, but you can very much hear the trams nearby. Also given how close to the train station the hotel is there are some rough individuals in the surrounding arears.

Always passed by The Savoy in London on my way back from uni as a student many years ago. Never knew there was one in Melbourne. Nothing to complain about. Everything was perfect. Only downside was I only got to stay one night before leaving for the airport the next morning. It is conveniently located across the road from Southern Cross, and plenty of food options around even until late, or even from very early. Very easy to take the trams to Bourke St etc. The toiletries smelled heavenly, made me feel like I was at a spa. I checked in super early at around 10 plus and I was very pleasantly surprised to be told that my room was ready. Staff were super helpful. My debit card didn't work initially which was stressful and they helped figure out that it needed to have the pin keyed in because I was overseas. I didn't know how to turn on the electricity in the room and the cleaner showed me that they have a master switch instead of the usual thing where you slot in your keycard to turn on the power.

Nothing.

This was a little win at the end of a fabulous stay in Victoria for a family wedding. The Savoy was generous in size, luxury, quality toiletries, fabulous attentive staff, accommodating our requests, location was perfect, an air of tranquillity away from the hustle bustle outside. Super close to public transport. Old world charm and sophistication, at the right price, thank you!

Couldn't operate the coffee pod machine (maybe the pods were incompatible). It was a 40-degree Melbourne stinker - would have loved a hotel pool or an arrangement with a nearby hotel. Not a biggie - would book again in a heartbeat!

This was my second time staying at the Savoy, and I enjoyed every moment. From the welcoming staff at reception, who I recognized from my previous visit, to the spacious rooms equipped with all the essential amenities, everything was perfect. The Savoy is a hotel I highly recommend for its prime location and luxurious vibe.

I agree with many of the reviews regarding the shower—unfortunately, the lack of a door does cause water to get everywhere. This time, I found the breakfast a bit disappointing and wished there were more options available. Despite this, I would still return for future stays.