My experience at Sheraton Grand Salzburg was nothing short of perfect. From the warm hospitality to the outstanding service, everything was top-notch. Lal at the reception was incredibly professional and welcoming, making my stay even more enjoyable. It's evident that the manager is doing an excellent job, as the entire team delivers seamless service. The food was exquisite, with a great selection of local and international dishes. The rooms were spacious, well-maintained, and offered stunning views. A truly fantastic hotel—I highly recommend it and can't wait to return!

My experience at Sheraton Grand Salzburg was nothing short of perfect. From the warm hospitality to the outstanding service, everything was top-notch. Lal at the reception was incredibly professional and welcoming, making my stay even more enjoyable. It's evident that the manager is doing an excellent job, as the entire team delivers seamless service. The food was exquisite, with a great selection of local and international dishes. The rooms were spacious, well-maintained, and offered stunning views. A truly fantastic hotel—I highly recommend it and can't wait to return!

It is a perfect location because it is right next to the Mirabelle Gardens and just a short walk from the historic Old Town. The room was very spacious and impeccably clean. This is a great hotel with spacious rooms and a prime location. If you're planning a stay soon, I recommend calling ahead to check on the construction status or requesting a room away from the construction area.

Construction is going on right now, and the hotel gym and spa are currently unavailable. As an alternative, there's a nearby fitness facility (FitINN) that offers day passes for €20. It would be nice if they could give guests some kind of voucher to a nearby fitness facility. We paid €40 additional just to work out somewhere else. Or at least waive the parking fee of €30 for the inconvenience.

Nice hotel. Fabulous breakfast. Great location. Staff very friendly.

5 star hotel without tea/coffee making facilities in the rooms?? Then charge €10 for a pot of hot water and a tea bag. Poor form.

Top top top location. Nice hotel after all is 5 stars. Friendly staff. Green and beautiful city and the hotel is next to the park.

The pillows are very bad, they have very little fluff and the head falls off. The floor of the shoes was not cleaned for three days. It was not until the third day that they remembered to clean it.

I liked the fact that the hotel was located not far from the old town and its magnificent sites. The room suited me perfectly. The bathroom was functional and comfortable. The bar is nice, as is the Mirabelle restaurant, which offers quality local cuisine. The parking lot is easily accessible from the rooms via the elevator. Many thanks to the housekeeping team for their responsiveness to my requests.

Access to internet was quite tricky.

I recently had the pleasure of experiencing the breakfast at this hotel, and it was truly delightful. The diverse selection of offerings catered to every palate, from a variety of fresh fruits to scrumptious pastries. The hot dishes were prepared to perfection, and the omelette station allowed for a personalized touch. What impressed me most was the attention to quality – the ingredients seemed fresh and locally sourced. The atmosphere in the breakfast area was inviting, with attentive staff ensuring a pleasant start to the day. Overall, a fantastic breakfast experience that undoubtedly enhanced my stay at this hotel.

Very well located at walking distance from old city. Nice and comfortable. Excellent breakfast.

Maybe due to big occupation staff was not homogeneous, some very nice, some not impolite but very neutral for this level. Luggage support (or lack of it) some reception (for instance arguing I booked double beds when paper say 1 double bed…). Some are good, others are just doing a job and that is not what one expects from this level, brand and hospitality sector

The ambience, cleanliness, location and breakfast. Location is absolutely perfect. Dinner in the garden was amazing. Choice at breakfast was exceptional. Beds were soft but not too soft.

Either there was no A/C in the bathroom or it was ineffective. Our parking in the garage was approved by the reception upon arrival but no entry code was given, so we have blocked the only entrance at the barrier and had to walk back to the reception to get the code, with no apology and unnecessary stress.

Almost everything was fine. Especially the staff was helpful and friendly. In the restaurant, the food was excellent and the waiters/waitresses were super kind. Central location

Only two remarks because I don't think that too much can be done with this. 1. The walls are quite thin, you can overhear too much from the neighbours. 2. In the parking garage the spaces are quite narrow, difficult to park by longer cars.

Excellent service level by the staff in all areas of the hotel - very friendly and helpful ! High quality room and interior decor of the hotel. A very good bar and restaurant - for meals or to just lounge and have a drink in the evenings. Both indoor and outdoor seating possible . Location is great - just a 15 minute walk from the town center.

Almost no TV channels in English - this needs to be addressed by management if they would like to attract international tourists. Not much of a view from the hotel room window.