Almost perfect location. Just in front of a Metro station and at walking distance to many of the Brussels attractions. Basic room but cleaned every day. Confy beds. Nice bathroom with shower and bathtub. Helpful staff, especially Alvaro and Sabina. Very good breakfast and very diverse for the cold dishes and sweets, smoothies, juices etc. For the hot savory part there is space for improvement.

No slippers or bathrobes, strange for a four stars hotel. More diversity is needed for hot dishes at breakfast. Scrambled eggs (other types of eggs only on demand), mushroom stew, bacon, small fried sausages and fried tomatoes. Good, but for longer stays and for the price improvement is much needed.

The hotel is an attractive building, in an excellent location, within easy walking distance of the city centre. Our suite was very comfortable, with three excellent rooms, a large hallway, good views, and excellent in-room amenities (eg large fridge, good coffee machine, powerful shower). Breakfast was excellent, in fact I could not find anything requiring improvement in the breakfast offering; probably the best breakfast I have had in Brussels.

The check-in process was long-winded, and took ages. In general the staff could be better and more attentive, particularly the housekeeping staff. They consistently put only two towels in our room (there were 4 of us), and they prepared the room with only two glasses (I had to request more). The tea/coffee station had milk for just one drink, and I had to ask several times before more milk was provided. Housekeeping could do with tightening up. The air-conditioning only worked in one room.

The breakfast terrace overlooking Brussels skyline and the rich quality breakfast alone are worth a stay. Breakfast has great variety, e.g. I loved the red beets and the veggie, the quality cheese, ... 😊. Location is perfect - city center is in few minutes walking distance and metro station is right outside the hotel door. Staff very friendly and always ready to help.

Some small issues show that the hotel should pay more attention to the room's cleanliness - nothing serious but a bit more effort could easily make a big difference. Information about the hotel's services etc are available only when you download an app - I see that this saves on paper but I'd really prefer a small hardcopy leaflet. Didn't download the app. online check-in did not work.

The location is great, every thing is close by, stores, shops, resturants, cafes, supermarkets, and pharmacy, many nice attractions and the area is vibrant, I recommend taking tour bus for this particular city to show you around, the reception friendly and check in was easy, breakfast is really good every thing is available, room service is great room was cleaned every time I come back, the shower pressure wonderful and have many setting for water massage, it was relaxing after long day walking. definitly staying again their. Oh, so close to metro.

Nothing.

A Perfect Stay – Outstanding Staff, Impeccable Cleanliness & Prime Location! I recently had the pleasure of staying at the NH Collection Hotel in Brussels, and I must say it exceeded all my expectations! From the moment I arrived, I was warmly welcomed by the incredibly friendly and professional staff, who went above and beyond to make my stay truly memorable. Their attention to detail and willingness to assist with any request was simply outstanding. The hotel itself was spotless, with immaculate rooms and beautifully maintained common areas. It’s evident that cleanliness is a top priority here, which made my stay all the more comfortable and enjoyable. The location couldn’t be better—right in the heart of Brussels, making it easy to explore the city’s top attractions, shops, and restaurants. Whether you’re visiting for business or leisure, this hotel is the perfect base to experience everything Brussels has to offer. I highly recommend NH Collection Hotel to anyone looking for a first-class stay with exceptional service, pristine accommodations, and a prime location. I will definitely be returning on my next visit to Brussels!

We stayed twice at hotel in July and had a great experience both times. The location is perfect — right in the city center and close to everything. The rooms are comfortable, large, clean, and reasonably priced. A special very warm thanks to the front desk manager who checked us in both times — he is very professional, welcoming and friendly. Also we would like to mention the tall gentleman at reception during our check out. Every time we met him on hotel his warm smile truly made our day. And many thanks to all staff. Excellent service all around!

Everything was perfect. Awesome room, very comfortable, spacious & clean. Breakfast was good. Location was amazing, right in the centre with a shopping street just behind the hotel. You can pretty much walk to all the main attractions. Above all of that, the staff went out of their way to make my stay memorable. It was also my birthday and I was given a surprise gift at check out - not expected at all and was a pleasant surprise. I felt personally taken care of and again, staff and management really went above & beyond to provide a great experience. highly recommend this hotel for sure !

Restaurant opening times could be better. When I checked in, it wasn't too late in the afternoon. I went to the restaurant to have a welcome drink and meal however the restaurant was closed. Also no draft beer which was surprising for a hotel in a city like Brussels known for beer ! But to be clear, this was a small issue. I still had an amazing experience overall.

It's always a pleasure to stay in this hotel. The staff is exceptional, the rooms are nice and spacious. The breakfast hall on the 9th floor is greatly appreciated and so is the great breakfast.

It's a struggle to find something not to like at this hotel. Although, it seems that things have changed a little and not for the better. Only small things, the ones that made a positive difference compared to other good hotels, but still... Like quality of breakfast. Still great, just not as good as on my numerous previous visits. I hope it's the seasonal thing....

The room was spacious, beds comfy and the location perfect. The location is the middle of shops, restaurants, parking and public transportation. The breakfast was nice. I enjoyed the view of the city while having breakfast, perfect!

The room is spacious in total m2. But the room layout should be improved. The bathroom can use some extra m2 so that the shower cabin has more room. I chose to shower in the bathtub because the shower cabin is so small. The empty space in the bedroom can be used to enlarge the bathroom. Also the toilet is inconvenient because the door opens on the inside. So when you finish wash your hands you have to go back in front of the toilet to open the door. Please do something about this!

This hotel was gorgeous and situated in the heart of De Brouckere and close to Grote market, Grand Palace (10 min walk) and the Christmas markets were just outside the hotel, along with Metro access! The rooms were serviced daily and our Junior suite was nice and roomy! The buffet breakfast was great, lots of variety to choose from and the staff were so lovely!!! Would definitely stay again. Loved the juice, water and lolly station at reception as well 😀

The bed was hard for us, however the staff were lovely and put and extra layer on our mattress to soften it up! No problems after that.