The staff was amazing and friendly

The breakfast hours were alittle tight for what I am used to

From the receptionist to the cleaning personnel it was fantastic. Their courteous attitude was really amazing. The place was like a paradise. I already recommended it to some friends. 👍👏🏾

maybe the parking spaces were kind of small. Honestly, my son and I did not expect that much of the place when we entered the parking lot after a terrible night in a different hotel.

The nearest convwnience store is 3/4 mile away. There was prople who guests there who had marijuana reeking from under their room door (considering this is a smoke free location) Some of the guests that was government subsidized rush the breakfast area, rush to fix plates (plural) and take them to their rooms..uncheked ny staff. Rooms desigmated for 1 or 2 visotors have 5+ people in there as i saw ome person check in and later brought in 6 through a side door.

I was under the impression that there was a restaurant on the premises.

The staff were very friendly. Good breakfast. Very clean facility.

My deposit is not refunded weeks after checkout. The lack of trust knowing I came out of the country and my card can not take a refund. Same problem staying in SONESTA. My door had issues throughout my stay.

This is our fourth stay at this location and it has never failed to satisfy. We volunteer at the Samaritan's Purse Operation Christmas Child processing center in Charlotte, and this location is at the opposite end of the street; very convenient! Tip about the breakfast - If you disassemble the breakfast biscuit (separate the biscuit from its contents) and use the toaster in the room to toast the biscuit, and then warm the contents in the microwave for about 30 seconds, it will taste much better than relying solely on the microwave. (photo provided of breaksfast)

The hotel is still dealing with the whole covid/caronavirus panic, so the very nice breakfasts that were available during our first stays are now a thing of the past. Breakfast last year was presented in a paper bag, so they are improving. This year the meal was presented in a compartmented plastic container and was nice, but it's not quite the same as years past.

They accepted pets which is a huge plus for us. There is a fee, but that's understandable. Room was a King Suite with Kitchen. Room was comfortable. Staff were very nice.

Asked for a receipt upon check out. We've never stayed in a hotel that would not give us a receipt of our stay regardless of booking through Booking.com.

Loved the complimentary breakfast and the amenities/size of the king suite was amazing.

It would’ve been nice if the tv had the capability for apps like Netflix or to connect an iPad to watch movies, but the channel selection was nice.

Booking was easy and provided the Booking.com cancellation policy which is always a plus. Thankfully we did not have to use it. The price for a suite in Charlotte was excellent. Location is convenient to the Billy Graham Library and the cafe next door had good food. We were given bag breakfasts due to COVID. The 2 bedroom suite with pull out sofa met our needs. Parking was free and plentiful.

It seems they were overbooked and understaffed for the days we were there. The young man at check in was friendly and helpful even though we had to go down and get sheets for the pullout sofa, more towels, and coffee. Other staff were not as friendly and bordered on rude. The room desperately needed a deep cleaning. The fold out mattress appeared to never have been vacuumed. One bathroom floor was sticky and the desk chair was tattered and worn.

Clean , nice location , rooms were big and nice and staff was helpful

Hunni it was a lil ratchet I think the ppl who lived there 😬 and some lady stud was crying in the hall asking my friends if we was going to a motel 6 🫠 n she kept watching us ! I thought I was gonna have to show out but for the most part it wasn’t to bad