Lovely room with good facilities. Always glad to have a fridge, and the complimentary items were very much appreciated. Lady as check in was very helpful and friendly

Air con was restricted, and after a very hot day the room was hot, stuffy and uncomfortable. I phoned down to reception for help and was told the aircon would get reset but would take about 20 mins, and never happened. Woke up very uncomfortable several time in the night.

Beautiful location, looking over a great view and such close proximity to Albert Dock Great, helpful staff, they left me a cute balloon on the bed as we were visiting for our anniversary. Small detail but did make me smile Open, modern, relatively clean

Unfortunately, the water pressure in the shower was so bad (on the 10th floor) that it would not wash out my shampoo. The staff, however, are so helpful and changed my room immediately to a bigger suite. There was also some unwashed cutlery which were not to the standard of the rest of the room which was otherwise quite clean!

Everything was really well thought out and had everything in the room that we needed and additional things like the drinks in the fridge We really enjoyed our stay The location of the hotel was perfect and close to everything we wanted to go and visit The room was a perfect size and the bed was very comfortable The AC was amazing and I loved the lighting in the room The staff were very friendly and never made us feel like a burden when we were asked any questions They have a photo booth and a flower wall when you come in to the hotel which was a nice addition to the hotel. It was very clean We used The fitness room a few times which was very clean and nice. It had everything that we needed in there which we loved. We would definitely recommend this hotel and come back again

I didn’t like how they didn’t have their own parking as we had to park in the NCP car park and the pedestrian entrances were all closed and wouldn’t open which ended up being an inconvenience for us so we had to do a lot of walking back and forth to figure the parking out The phone didn’t work in the room which was a bit frustrating but we ended up just going down and asking questions

Very nice hotel, staff in the hotel were friendly. The hotel is only a short walk to the main lively streets of the city centre. Rooms were very clean.

The rooftop bar didn't allow us entry on Saturday night saying it was full when it clearly wasn't. The bouncer let a few kids in ahead of us who weren't staying at the hotel which we found a bit strange and a bit disappointing. The guys in the downstairs hotel bar explained that they had no control over the rooftop bar and that it was a separate entity which is strange given that it is advertised as part of the hotel. The only disappointing aspect of an otherwise lovely hotel.

Beautiful Hotel Facilities Fantastic Amazing size room with Stunning Views

We booked the Sky Bar for 7oclock but unfortunately we were running late and arrived at 9 o’clock fair enough it was 2 hours late but the the response was very cold and rather rude from staff upstairs the Guy on the door was lovely but the one on the reservation when you arrived was very unpleasant and made me feel very uncomfortable we couldn’t wait to leave would of booked the Saturday for a meal but decided to eat out due to the fact we felt so uncomfortable and surprised he would speak to us on such a negative manner

Excellent staff, and the accessible room was lovely! Very comfortable with a great wet room. Check in experience great - felt that if there was an emergency, I knew what to expect. Very impressed and would definitely recommend. Will be looking to return next time I visit the city.

Some of the breakfast buffet tables were very high, so it wasn't possible for me to access the full breakfast choice on my own. I also couldn't access any drinks at breakfast - juice on a high bar and no way to carry a mug of coffee while wheeling myself. I was offered help, but I chose to stick to the continental which was delicious and plentiful.

We have stayed at a few Liverpool hotels and this is definitely our new favourite. Our room was bright, spacious and modern. The bed was huge and comfortable. Love the bolster pillows - genius - and where else can I have a shower whilst having a view of the River Mersey? Staff were friendly and efficient and the food in the restaurant was amazing. We had breakfast in our room on the day we left - what a feast! Thank you to everyone at the hotel for making the first days of our New Year so relaxing and comfortable. We will be back!

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The hotel was clean and the staff were very helpful at all times.The entrance to the hotel catered for people with poor mobility with a small lift along side the stairs which rise to reception.The restaurant which is by GINO D'ACAMPO,the food was fabulous and the service was excellent.The bar was lovely and to to top it all they had a 360 Sky Bar on the18th floor which gives you views over Liverpool by night.There is a NCP car park around the corner which we found to safe for parking which the hotel has a discount.The Albert Docks are about 15 minute walk away,i found the taxis quite reasonably priced. And finally there is a Tesco Express on the corner of the hotel.

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All the staff at the hotel was very nice, professional and friendly, from the reception to the restaurant! Merci Véronique Muller and Catherine Holywood STAYED AT THE HOTEL FROM 18/4/24 TO 21/04/24

Great Location from city noise and very comfortable beds

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