Location was near to the train station and restaurants. Essentials products (such as towels, soap, hairdryer, water boiler and tea) were provided, and very much appreciated.

There was no elevator, and I had to haul a big luggage up the stairs. There was a brown stain on the wall of my room. Fire exit sign outside my room was abandoned on the floor. I was expecting air-conditioning but had to do with the fan. The lock on the door was flimsy, which is worrying. The safety chain was unusable. As a woman, I was a little scared to go to sleep, and had to make-do with blocking the door with my suitcase.

The hotel is small like many in the area. Room is small. Location is very good close to many transportation means. Many restaurants and stores and anything you want. Breakfast is simple but good. Staff friendly and amiable. Very comfortable bed. Daily cleaning service. You have alll you need for a short stay including complimentary instant coffee and tea.

Bathroom is really small. You need to wait for the hot water (my room was at the top floor). No toilet brush in the room (annoying really). Narrow staircase like all in the area, not an issue for me with just a backpack. Room had a window that was not opening so no possibility of fresh air.

Lovely friendly staff who nothing was too much for. Very helpful man on desk. Lovely staff in breakfast room with delicious food. Room was clean and tidy with everything we needed. We were put on the top floor and had a lovely view of St Mary's hospital. They made my little girl feel happy and spoke to her so nicely. Even gave us a map showing us all the lovely places to go near by.

Nothing everything was fantastic

The hotel far exceeded my expectations. The check in was east location was a stones throw from Paddington on a lovely quiet road. The check in was great, the beds were unbelievably comfortable. The breakfast was great value too. Staff were polite and kind throughout our stay. The hotel was a little dated but clean and good value for money.

great location - so easy to get to all of London from there . Manager and staff gave us a great welcome and made us feel like family. The breakfast included in my price was excellent

no comment as all was excellent

Location was fab, literally 2 min walk from paddington which had an underground. Property is old and outdated but it’s clean, the staff are lovely and it’s value for money. Room was small but we only needed it for sleeping. Pristinely cleaned in the rooms. Breakfast is very basic but the lady that does it is lovely.

Nothing it met all of my expectations

It's a budget hotel.so don't expect the Ritz. The positives are friendly helpfully staff, location is 5 min walk from Paddington Station and major bus routes, top of Hyde Park 10 minute walk. Breakfast included in the price so good value. Nice hot shower and tea making facilities

Small room and bathroom, we were in the basement, so no external window, but the bigger problem is the noise of the underground, from 6.15am till 11pm its very intrusive, but we still got some sleep

I rang the hotel very early morning on the day if my check in to ask if I could drop my case in so I could enjoy London, we were offered breakfast staff were very helpful friendly and accommodating. I intend to return next March. Perfect location for all London transport

As it is a popular hotel and we’ll used some areas needed a little care and attention but this did not impede in anyway on our stay

The location is superb, near to london tube and all the restaurants (especially halal) are near by, all the staff were so friendly and helpful.

Toilets don’t have bidet.

Close to station. Safe neighbourhood. Lovely staff (interacted with at least 6 different staff members and every single one was polite, friendly and helpful.) Great breakfast considering the price. Room serviced daily.

Bed a bit uncomfortable and shower took over 5 minutes to get to run hot. Neither caused me any major problems and, again for the price, I don't consider them to be too problematic.