The hotel was nice, I'm glad they had convenient parking as well. I requested a microwave for our room and was quickly brought one. The hostess that checked me in was very thorough as well, it was a good stay.

I was not too thrilled about the high cost for one night at the hotel and about a $75 separate cost for parking but it's san francisco, so kind of expected.

Hotel was clean and comfortable a lot of airline personnel in and out so obviously must be a good place to stay. The downstairs deli was very good. We had several meals there, including some breakfasts and some lunches.

In my mind the overall value for the dollar is not a strong because of the room size and location with the infringement of the homeless population so near the hotel. We didn’t feel comfortable walking several blocks in that direction after daylight. San Francisco has to do something about these issues soon or it will affect their tourism.

Location is perfect. rooms clean and well equipped easy check in and check out great pool!

Breakfast is expensive ( $48 adult/ $24 child) and overpriced cafe in the hotel. shame really but there is a gorgeous cafe called Cafe’ Central on the same rd 4 minutes down the street serving incredible food from 7am until 6pm and is great value for money too.

The location was superb. Only a few minutes to drive to Golden Gate, Japan Town, China Town, Golden Gate Park etc. Lots of eateries nearby and shopping centres/malls too. We had a long stay and therefore lots of clothes to wash. However, there's a laundromat nearby within walking distance. Walking distance to Powell St cable car.

Parking in the hotel was expensive. There are other parking places remarkably close with much lower prices. However, if that doesn't bother you then look no further.

Location- clean and lots of space. Modern but still contemporary. I liked the little coffee shop at the entrance and that’s it’s walking distance to the public transit - and easy access to main sites in SFO

Some fixtures in the room need a bit of attention such as the cord for the blinds and the bathroom doors that don’t glide as easily. Room temperature control required for me to text the concierge to do it remotely. The duvet cover needs to be replaced as it had some holes on the side. But everything was clean.

Location, security, convenient store, bar.

The extra $25.00 daily charges for food and beverage.

Great location. Good value. Perfect for business stay. Comfortable. Stunning rooftop bar with views of city. Outdoor heated pool and jacuzzi was unexpected and fab. Gym well equipped. Blackout blinds in room. Room was quiet. Powerful shower. Helpful staff. Fastest room service I’ve ever experienced.

It’s an old hotel so can’t expect it to be plush. Room decor fine for business travel but would have been disappointing for a leisure / couple trip.

As always, the staff was amazing- We had an issue in our first room (The surfaces were covered in greasy fingerprints, and the window was so filthy from the inside and outside that it made the view hard to even see, which let's face it, the view is what we paid for!) The staff was 100% accommodating and got us moved to a cleaner room with the same view within 15 minutes!

We skipped the free breakfast because there was around 50 people in line. A better way to serve multiple people would be my only suggestion! Also, the side we stayed on overlooks a police department. Which even on the 35th floor, we heard sirens all night. I would not bill that side of the hotel as "Quiet"

Love San Francisco, and the hotel location couldn't really have been better once we knew our way around.

We stayed at Hilton hotels quite frequently on our journey from LA, eating in the restaurants most mornings for breakfast. At $25/ each in LA, it was pricey for a family of 5, but it set us up for the day. Imagine our surprise in SF when it was $49/each. $250 +tax + tips was too much for a family. We used it once, as we would have been late for an excursion, otherwise. On subsequent days we wandered around the city for cheaper alternatives, which was a little disappointing to have to do. Great hotel otherwise, though.

We started with an amazing receptionist who helped us get settled in with two dogs. We were on vacation for the OutsideLands Music Festival. The property has security and police presence at night which was extremely reassuring to take the dogs out.

There was a rude concierge that did not know proper dog policy. Also, the nighttime indoors guard was a bit impolite in regards to showing our hotel key to get inside the building when we were going in and out with the dogs. There was no parking available for the Hitlon car garage but the parking structure across the street was more than sufficient.