this is a good hotel in the north terminal of London Gatwick airport. Clean, big, there is also a comfortable bar in the podium floor. Good, typically English, breakfast. Travelling to the center of London is very convenient with Gatwick express. If you stay for 2-3 nights in London and you leave early in the morning via airplane - do not hesitate, this is a decent choice. hotel has 2 restaurants. one of them is Chinese restaurant Vanda. Not the most delicious Chinese restaurant outside of China, but can be considered for a dinner. All in all - pleasant.

nothing special i could think of. This is a not a forget-me-not hotel, just a good place to spend a few nights while keeping your travelling.

A fantastic hotel based moments away from the north terminal. It was perfect for us to catch a very early flight out of Gatwick the next day. The location is perfect whether you are travelling from North or South terminal as the shuttle to the South is so quick and easy. The whole stay was perfect - great staff, rooms are a good size and very clean, great toiletries too. We always enjoy a stay here when catching a flight

A little pricey but to be expected in such a good location and being a Sofitel and actually not that much more than so of the more basic hotels based at the airport. Worth the money in my opinion!

On our stay 091024 check-in friendly & welcoming Food good, relaxing atmosphere Lovely Russian waitress, very friendly and helpful Great comfy beds and soft pillows

Gentleman who checked us in was polite but not friendly (191024) We were booked in for breakfast however inbound flight delight by 4 hours. I emailed in advance to inform of late arrival & request breakfast in room (no reply). On arrival asked for breakfast in room and told ‘no’ I think we could have been offered pastries and fruit if nothing else. For a hotel of this standard I’d expect a little more flexibility & customer service

I had an early morning flight at Gatwick, and because the coaches don’t always give you a lot of choices, I opted to stay in an airport hotel to avoid having to spend hours sitting in the airport terminal overnight. It’s a lot of money for the luxury of sleeping in a bed for a few hours, but I’m not 20 anymore. Anyway, the facilities were more than acceptable, the staff at reception were professional and the comfort and cleanliness were of a high standard so i would say overall it was worth it.

These days, hotels don’t seem to like windows that open, and although I do understand why the hotel would think that way, from the guests perspective, it’s not very nice to sleep with air conditioning on all night. So it’s either keep the aircon on and dry my throat and nose out, or try to sleep in a completely stuffy, hot room with no ventilation. Also, a very minor gripe: the hotel kept sending me email addressing me as “Mr”, even though Booking.com sends my profile information over to the hotel stating that my gender is female. That’s the first time I’ve experienced that, and I travel a lot. I just wonder if I had a Western woman’s name, like Sophie, would that have happened? 🤣

The hotel was very modern, the staff were courteous and accommodating. At check in I mentioned that it was our anniversary and the manager upgraded our room at no extra charge. Airi checked us in and recommended the Vanda restaurant for dinner, she even booked the reservation for me. Dinner at Vanda was exceptional. It was Thai Asian fusion and every dish our server Elaina recommended was delicious. Our flight back home was early the next morning and we had a sumptuous breakfast before checking out. Overall it was a wonderful experience and we will recommend the Sofitel at Gatwick to our family and friends.

The style of the Hotel is what you would expect from the Sofitel. It was very stylish and our room was very comfortable. We dined in the restaurant for dinner and breakfast which were both good. The team were very helpful with our luggage and we had some big bags. You can't be waking up and walking straight to check-in especially in London where it took up to two hours to get across the city to the airport. I would absolutely recommend booking in here before flying out of Gatwick.

Not all of the staff were welcoming, maybe they were tired. But the others that were nice made up for it.

Convenient, clean, good size of bedroom and bathroom and easy check in and out.

The service in the lobby bar wasn’t very efficient and I find the discretionary tip levied offensive. One as the service did not deserve a tip and two because instead of putting these on the bill, try paying your employees properly instead of shaming your clients into paying them what you should have. You’re in the UK not in a 3rd world country like America. The waiter couldn’t understand why I didn’t want to pay it like it was a forgone conclusion I would, even when he hadn’t done anything to deserve it. Also be good if bottled water was in room.

Staff were friendly and helpful. Bed was comfortable. Telly worked brilliantly without having to log onto the internet etc. with good range of Freeview channels. The shower was brilliant - controls were easy to use; water at just the correct temperature and the pressure was good without being overwhelming. The hotel is conveniently close to Gatwick North Terminal, via a covered walkway and it takes less than 5 minutes between the two.

Some of the hangers were quite rough for hanging trousers on but I didn't need to use them. A bit pricey maybe but the convenience made it worthwhile. Other than that, no faults with the facilities I used.

We stayed in a family room no. 354. The room is split into two bedrooms so the children had their own room, which was bigger than ours! The beds were super comfy and the bathroom was lovely and clean. Glass tumblers and individual bottles of Hildon water are kept in the fridge, making everything lovely and chilled. The food and cocktails in the International restaurant are really good. The hotel is clean and the staff are really friendly. The whole experience was a little touch of luxury and the walkway from the hotel to the North Terminal made for an easy, stress free start to our holiday.

Nothing. We'll definitely stay there again.

I have stayed at Sofitel many many times, and every time it's a delight. It's far and away my favourite airport hotel, and the person I was travelling with this time, who had never seen it, commented 'this is a destination in itself!' which pretty much sums it up. It's the kind of hotel you go to to stay at a hotel, not to get an early plane. They offer welcome drinks in the foyer, they help with bags, they treat you to free room upgrades sometimes, which are amazing, the layout is gorgeous like a panopticon, and the elevators have glass backs so you can see into the central atrium. It's just a lovely place to stay, and it's often available for lower rates than the other far inferior Gatwick hotels! I am a big fan and will definitely be back!