What can I say!! Wow!! The hotel itself is located in a fantastic spot. 5 min walk to the shopping street, beach/water access across the road (and tourist info booth!!), old town port 5 mins walk to the side, all the tours pick up from this hotel - making it super convenient. The hotel also provides lots of extras, such as fruit bowls, books & sunscreen at the rooftop pool. We also received a lovely welcome bottle of wine. All lovely touches. Bedding/linen/towels & toiletries are excellent. The cleaners do a fantastic job, every day you feel like you’re coming back to a new room. The front receptionist Alexis, who we saw most days was unbelievably friendly & helpful. She organised us an extra clothes dryer for our stay, and always had a warm smile and friendly greeting. We enjoyed daily the morning breakfast. Usually you can get bored, but each breakfast was very delicious and the cooks/chefs do a wonderful job. The cocktails at the pool were amazing!! Speaking of the pool, it’s just the perfect temperature! And watching the sunset go down, was just heaven. You can tell all of the staff go above and beyond to ensure hotel guests have a memorable stay. Highly recommend this hotel.

There was construction going on next door during the day, but I didn’t mind. I enjoyed watching the builders walk from the rooftop pool!! Was interesting!!

There is nothing to ‘not like’ about this beautiful, exceedingly well situated, clean and awesome hotel. The staff are incredible. The rooftop infinity pool and bar are so comfortable. The staff go out of their way to treat you with kindness, compassion, excellence and competency. The balcony view was exquisite. The hotel staff are ever- present and greet each question with a smile and a solution. We have been in many hotels throughout Europe. This ranks at the top of that list.

The only small thing was relatively slow internet. I believe that is a nationwide issue.

We had a fantastic stay at SunSal. The staff were genuinely friendly and welcoming, breakfast was really good, and the whole place struck the perfect balance of being stylish yet relaxed. The rooftop pool and bar were excellent spots to unwind. Our Executive Suite with Sea View worked brilliantly for a family of four — our teenage daughters had their own separate space, and there was plenty of room for everyone. Despite nearby construction, the soundproofing was excellent and the sea itself more than covered any background noise. Parking right outside the hotel was easy, and it’s just a short walk to the old town, marina and beach — the location couldn’t be better.

Nothing!

The Premium Deluxe Sea View room was the best option for us . À authentic Boutique hotel , the SAN SAL did it for us . The room was spacious, modern full of natural light with a large balcony overlooking sea. Bedding was super comfortable with quality pillows . The roof top pool to boot with a view and lounging area . The bar was class all the way , especially in the evening with pool lit up contrasting the 90 degree view of the ocean / harbour and old city of Chania . The breakfast was outstanding with service to match .it was delicious. Parking for our car was included and right in front of hotel in a secured area. The folks here take the service very seriously and will make every effort to make your stay at the SAN Sal as smooth as it can be . We want thank the Gen.Manager ,George Chochlakakis for running a very tight ship . The staff were wonderful , kind and devoted to customer service . A special shout out to Harris & Alexia for over and above devotion to making our stay special. Bobby. T Montreal . Canada 🇨🇦

It was perfect 😉

This is a beautiful hotel with a great location just minutes away from plenty of restaurants and the Venetian Harbour. The staff are so friendly, every time you pass through reception or at breakfast you get a lovely smile and welcome. The breakfast was excellent with plenty to choose from. Our room was very clean and modern and with amazing sea views. There is a lovely rooftop pool and bar that serves delicious food and cocktails. All round perfect experience and would definitely recommend to anyone.

Nothing

We were considering a few hotels in Chania and are very glad we chose to stay at the SanSal, it was fantastic. The hotel was beautiful and the sea view room had a gorgeous view, though unfortunately there is some construction happening on one side of the hotel that affected part of the view (but not a big problem and it wasn't too loud in the morning). Breakfast was also excellent and had great variety. But by far the best part was the staff. They were all very friendly and were extremely helpful during our stay, helping us arrange a car rental and private taxi and even packing a breakfast for us when we needed to leave early in the morning to catch a ferry.

Great view and super friendly stuff. You could basically see the sea while laying on your bed!

There was one poor guy at the breakfast doing his best to please everyone. Hotel must hire for sure more people! The quality of the window frame was kinda poor. Even with every window closed, you could hear everything from the outside environment. I also don't understand why hotels choose to install glass doors on bathrooms. Not many people like to watch or to be watched while in the bathroom.

-Excellent location, short walk to both city centre and beach -Fantastic staff, really friendly and helpful -Big bonus to Sansal for car hire, we were able to book a car directly with them that could be picked up outside the hotel and returned to the same spot and saved a lot of hassle! -Bar food was excellent -Large balcony with view of sea

-More storage in rooms, stayed for 9 nights and didn't have sufficient draw space -Need to have better seals for balcony doors, if you can hear your next door neighbour talking with doors shut then it's a problem -Would recommend having a non smoking section for beds by pool as you are right on top of one another

Staff were phenomenal. Very very helpful. Manager was extremely generous and helpful. He facilitated every request. Took extra effort to help us out during the time of need. Ann- Marie is amazingly knowledgeable. Zoe and Aproprolis at the breakfast were very pleasant. Welcome drink was out of the world.

The in house kitchen should have had more choices. Maybe a small gym. Pool on the terrace could have been heated. And There was no facility to cool the room - was told this is because it is winter. So the temp in the room was not convenient to sleep.

Everything! All members of the hotel staff were incredibly friendly whether at the pool, breakfast, reception or house keeping. Breakfast was delicious, with lots of Greek classics, fresh fruit and freshly squeezed orange juice every morning. The cocktails on the roof top bar are also lovely - not to mention the views. The hotel is located in the ideal place in close walking distance to the old town in one direction and the fisherman harbour the other direction. The hotel could not have been more helpful in recommending great places to eat and even helping to organise in room massages. We had the best time and will be back!

Nothing - we had a great time! Only tiny downside is the roof top pool at certain times can be difficult to get a sun bed as there is only 5 or 6 but there is a massive beach a 5 min walk away so was not really an issue at all. It was really pot luck because some days the roof top was completely empty.