The staff were very kind and helpful throughout. The room was lovely and spacious with a very comfy bed and a door out to a little green space that provided lots of light and a nice view from the window/door. Thr bathroom was really nice too and the room had plenty different extra things like a hairdryer, iron, spare pillows, mini fridge, and stuff to make tea and coffee with, as well as complementary waters topped up after the room was cleaned! Breakfast was also very nice with plenty of options and the food was always being topped up which meant it was always nice and fresh. The bar area was very open and spacious with not a lot of noise which meant that it was nice and relaxing to be in.

Not that big of a problem but when our room was being cleaned the bed sheets were not changed, which wasn't a big deal as we didn't have a long stay but would have been nice. At times too there was quite a lot of noise in the hallways that was very easy to hear through the door but honestly none of these things were bad enough to cause frustration or dissatisfaction as everything else was so good!

We had a concert next door, so location wise it was perfect, but have since discovered other hotels as close, at half the price

They’re complete cowboys. When we booked, it was 250e non refundable which is fine!! Was gonna stay anyways, the following day they dropped the price of the room by 100e. When I contacted them, I was met with a brick wall and a “tough shit” type of attitude. We stayed a year previous to this and got stung by them again, and when I challenged them, they did give us free breakfast - free breakfast would not have covered what they did this time, and we weren’t looking for freebies, we just didn’t want to be robbed, but we were. It’s ideal for location, but I’ve since discovered other hotels thankfully because we will never darken the door of the place again.

As this is my 4th time staying here and would not stay anywhere else, again I was pleased to see how all staff within the hotel go above and beyond to cater for their guests needs. Check in was a breeze, staff polite friendly and helpful. Room was spotless and a good size. Housekeeping staff went out there way to help when I needed a bath mat for my elderly mother. Breakfast is worth the money, plenty to choose from and again staff cannot do enough to help. We had an early start for a day trip and staff kindly arranged a taxi for us. On the day we checked out as we had a late flight we recieved complimentary drinks and staff went out there way to come over and chat. I have stayed in many hotels in the UK and have never recieved this level of customer service. I would highly recommend this hotel. The 3arena is directly opposite, Luas ( metro) service just outside hotel and €5.40 for an all day ticket. 20-minute walk to city centre.

It was spacious with nice-sized rooms. It was located near the Lúas tram stop, which proved very convenient. The staff was friendly and attentive. The breakfast was very good and one dinner was excellent.

We had a double/single room and an executive king suite. The bathroom in the regular room was much nicer than in the executive room. The executive room had a balcony with two chairs, but was missing the table that the neighboring room had. The most disappointing was that the Relaxation Area was out of order for the duration of the stay. However, the manager did is best to make the situation right.

Doesn’t look much from the outside or in reception but once you get to the room you know what you’re paying for. Extremely comfortable, spacious and modern. Great stay!

A couple of days previous, I requested early check in but never got an answer from the hotel. When I arrived at around 11am, I was told I had to wait until 3 to check in which is fair granted I never got early check in. I paid there and then for the room. I came back later that night, around 11pm to check in and a member of staff checking me in was quite rude. “You haven’t checked in yet, you’re only arriving now?” I explained that I paid for the room earlier in the day and I’m here to check in and it was like the end of the world. Other than that the hotel was brilliant!

Loved that we were just out of the city , but close to the city via public transport. The tram is just outside the door! We caught the tram and walked around the city and TempleBar. (It is about a 30 min if you walk ) Some good pubs/bars close by to the hotel.If you are attending an event at the Arena, it's opposite the hotel. Parking was under the hotel and was reasonably priced. Staff were really lovely and helpful. Bed was comfy and room spacious. We had a large shared balcony/deck space outside our room accessible via double sliding doors, which was really lovely to sit on and drink our morning cuppa. (NOTE: It was like Melbourne docklands , a little quiet, but close to (things and) public transport!)

Out TV was cantankerous and didn't play... the staff came up and fixed it on both days of our stay.. This was not a problem as such , as the staff were able to fix it.

The room was lovely with comfortable beds and breakfast was amazing. Great selection of foods and drinks and the option to order anything not on buffet.

We checked in online but there was a mix up and we ended up having to queue for the front desk after a long trip. The room was far too warm and the staff member sent out to help with air con wasn't very helpful. We slept with the window open all night it was still very stifling. The shower door let water out onto the floor. Our parking wasn't validated so paid €35 instead of €25. The staff we encountered seemed quite untrained and weren't great. Except for the lady at breakfast who was lovely.

Booked this is was going to a concert at the 3arena. It’s literally a stones throw away from the arena and the air coach stop is right round the corner. Also has a few restaurants in close proximity and is a short walk into the town centre. Staff were wonderful. I had booked a king room for me and my daughter as that’s all that was available at the time of booking. When we got there I asked if we could have separate singles duvets on the bed instead of one big one and they moved us into a twin room instead so we each had our own bed. Breakfast was good with lots of choice and all areas including the bathrooms were clean.

Nothing. Staff/room/location were all superb

Great location for attending 3arena and only a short luas trip into the shops.Can be pricey, I had it booked months before and checked in and paid the night before my visit. I happened to check if any spare rooms for a friend who then decided to join us, shortly after I had checked in and paid, only to find the rooms were so much cheaper..I was very disappointed with this as there was a very big difference in the price. Also, in any hotel I would expect a spotlessly clean room, I found a large hoop gold earring on the floor just peeking out from under the bed and also a few areas of dust that had been missed, besides that the room was clean, so I didn't make a fuss. Beds were very comfy and no noise during the night. I would recommend this hotel.

Location excellent for concert in 3 Arena . It's directly across the road. Was great to walk across the road to our hotel after a show at the 3 Arena . Location excellent for transport to Heuston station, door to door on the red line Luas. Also if you want to pop into the city centre the Luas from outside the door of the Gibson will take you to the door of the Jervis shopping centre. Rooms are modern spacious and very clean . Staff were very friendly. Bar is modern yet it feels welcoming and casual. Breakfast was excellent.

Room felt too warm without the air con system running but this was a bit noisy to leave on during the night