- good size room - comfy beds - black out curtains - amazing shower - great staff

- bad lighting - black mold on bedroom ceiling - dampness on bedroom ceiling - tiny bathroom - 10:30am check out, too early

We were in a basement room. At 11pm, a light came on right outside our room. We were told it was the linen company restocking. Their "shed" was within 3 feet of our window. So, noise & light woke us up.

Hotel was perfect for what we needed it, just for the night after a concert at the Apollo. Rooms were clean enough, and had everything you needed for a night, it was quiet and comfortable. The air con was nice as well, cooled the room very quickly.

The bed in the petite single room was very small, but I am tall, so something to consider if you are 6ft or over! You might be better on a single or double room. I could also hear the guests upstairs, because the street is quiet so any other noises are amplified, so if you’re a light sleeper bring earplugs. Same for the aircon, it was a bit loud in the small room, sounded like water running.

Location was great, staff were friendly and always on hand to help, view from window was lovely, we didn’t have breakfast but the outdoor area to access it looked beautiful - overall very good!

There was no elevator, the tv stopped working midway through stay (we weren’t there much however and so didn’t bother staff to come fix it), the AC was extremely weak and the shower head holder was broken and therefore had created a huge crack in the floor of the shower where it had fallen off previously, meaning that the issue had been like that for longer than our stay.

It was really close to two different tube stations. One the district line and the other Piccadilly. Very easy to walk to. Felt safe as a females solo traveler. The breakfast was alright if you want to pay. Otherwise short walk to corner shop. Or cafe. The staff were nice and helpful as well.

My room was small. And I mean small. Granted I probably payed for the cheapest one but still a little pricy for what I got. The bathroom was pretty good tho always clean.

The location was perfect. Just a few minutes walk from the Underground but very quiet. Lots of lovely cafes around as well as a couple of small parks. The room was just as described - petite but with attention to detail, lots of thoughtful touches and scrupulously clean. There was a small lobby area as you stepped into the room, which was useful to take my shoes off and leave my suitcase there, with the beautiful bathroom to the right and bedroom area in front. With a large window it felt airy. I especially loved the bathroom with the amazing 2 choices of shower and controls that were sleek but easy to understand. The built in hairdryer in the bedroom was a great bonus and was good quality. The staff were welcoming and helpful at all times. The rest of the hotel was modern, clean, tastefully decorated, well maintained and very quiet. I will definitely stay again.

I loved everything but would have found a mirror on a wall in the bedroom or lobby area very helpful

Nice clean hotel in a good location with possibly the cheapest alcohol in London.

I was immediately very impressed upon arrival at how friendly and welcoming the staff were. The hotel is very easy to find - just a short walk from West Kensington tube station. It is also very close to Baron's Court station which is excellent for heading in to explore town. I got back to the hotel late after seeing an evening comedy show but I was once again cheerfully greeted by the staff who were more than willing to pour me a Jack Daniels as a night cap. The bed was comfortable in my clean room and the water in the shower was plentiful and hot! I did not think that £112 for the night was too bad given that it was London and I was able to check in at 13.30, which was a huge bonus. I dropped my bags off in good time and headed out to explore.

I left my window open a tiny sliver so I was aware of the traffic noise outside during the night. Also, there was a bit of work going on around the hotel which might have been a nuisance if I was planning to have a significant lie-in.

The staff were extremely friendly. Check in was simple and they checked us in early which was amazing. We also overslept and they did not charge us a late fee - though they explained they could not always do this that it was possible this time. So when they can give a little, they did. The staff always greeted us when we came in and they were always at the desk no matter what time: The hotel was value for money and the location was excellent. A 5 minute walk to West Kensington to district and circle lines and a 5 minute walk to Barrons Court to the Piccadilly lines meaning we had direct access to the city. Picadilly line also does a direct train to Heathrow meaning the hotel is accessible by the underground directly from Heathrow. The room has excellent aircon as well and the bed was extremely comfortable. The room was always clean and the cleaning services were flexible and prompt.

The room was nice and comfortable. The bathroom and shower were good, I didn't find any dirt in the room so that's a bonus. The staff were friendly and fast when it came to service. Asked them for some more milk and cups and they were on it straight away.

The breakfast was lacking in variety and also not that great. Tried the breakfast for one day and the toast was burnt and the bread was not good. Boring options. The room also had a bit of a temperature problem but that might just be me.