Lovely hotel. Absolutely spotless. Don't think I've ever been in a cleaner hotel. Our room was the same. Everything looked brand new. Breakfast was very nice. Great choice.

Parking is a bit of a problem. Although the Q-Park is not very far, we parked in the Shambles, it could be a bit of a burden carrying bags if you are elderly. I decided to bring the car around to the hotel when leaving as the walk is up hill and it would have been hard, especially as the weather was very warm. Also the building works next door is not a very good sight. I am sure when it is completed, a car park would be nice, it will look a lot nicer. The building facing the entrance, with the containers/bars, looks a bit drab. Some murals would be nice. Perhaps depicting the sights of York. Just a thought.

It was a lovely hotel that was within walking distance to everything we wanted to see. Check-in was easy, and the room was ready early so we could dump our cases and go. The room was clean, bright and spacious. The bed was lovely and comfortable and we slept very well. The breakfast was lovely with a great selection to pick from...and the staff were friendly and helpful. We plan to return and will definitely book to stay again.

We would have preferred onsite parking, but due to the central location of the hotel, the parking that was offered was very good. We chose the Shambles carpark and were given a discount code to use. It was very easy to drive to and even easier to walk to and from. It was a very secure facility, which offered peace of mind to park up and leave the car for our 3 night stay.

The location is amazing! Walking distance to everything you want to visit in York. Very close to many good restaurants. The designer outlet is only 10 mins’ drive away. Breakfast is satisfied. The best thing is having refreshing water and coffee at the reception area, which makes us feel very relax. Hotel doesn’t have parking-need to park in a car park which is 3 min’s walk from hotel. It is charged £16 per day.

Would be great if there are more choices for b-fast. A bit hard to reach reception if carrying heavy luggage by yourself. There are a few steps need to walk.

Couldn't fault it. Lovely stay, would go again. Our room top floor 5th, by the lift, was quiet. Big comfortable beds, good space to the air-conditioned room which was easy to operate to turn down fan/or turn up heat. Easy to use safe, provided in room draw. Also an iron and a hairdryer. Lovely, large, very clean walk in shower, ensuite. Very good selection to breakfast, in a relaxed atmosphere lay out, some soft chairs, and T.V. near foyer. Option to make your own waffle in waffle fryer. Large window with great view of Mot n Bailey castle at the back of restaurant. Good security up to the rooms operated by your room key card. Saw there was a sign on ground floor for a gym, but we did not use. Nice staff.

Everything was amazing but the customer service at the reception is the best ever – it is first class, especially Steve & Kate from the reception team. They could not do more to help us enjoy our stay and make it unforgettable. It is an extremely clean, beautiful, comfortable and luxurious hotel, we had such a great time, can't wait to visit again soon! The location is very convenient and the reception staff book a restaurant of your choice for you to make it a 5 star experience. They provide good recommendations for food, shopping and sightseeing. A perfect and relaxing place to have a holiday! Truly recommended!

The hotel is in a great location just a short walk to the main attractions including the shambles, walls and castle. Easy walk to shops, restaurants and the town center. Communal areas were clean and updated. Good size room, with a sofa bed. Safe, Kettle and Mini Fridge. Clean toilets. The staff were excellent efficient, helpful and friendly. They even allowed us to check in early as our room was ready, which we really appreciated. Breakfast was good with decent variety and lots of seating space. Overall, the positives far outweighed the negatives. The combination of location and service makes this hotel a great choice.

On the downside, the bed was quite low to the floor and not very comfortable. There were also a few stains on the carpet. Also, generally you would expect complimentary bottles of water.

Fairly modern hotel. 10 minutes walk from York railway station. (or take the bus). Nice size rooms. Super clean. Quiet location. NB. this is the Hampton Hilton on Picadilly Road. There is another Hampton Hilton near the busy railway station. Good breakfast with plenty of room in dining area and relaxed atmosphere. Within easy 10 min walk to town centre, the Shambles, York Town walls, York Minster, Jorvik viking centre.

A minor thing but a card next to the control switch saying how to use central heating and A/C would have been useful.

Excellent location! Everything for York centre was within walking distance. Good, clean, comfortable and pleasant hotel. Nice sized rooms with all that was needed. Staff very friendly and accommodating. We were a family of four and because of the age of our boys we needed two twin bedded rooms. Our rooms were right next to each other, so we were not separated as a family which was fantastic.

In our room you could hear the people above walking about. My husband and other son didn’t experience this though. I think it’s just how it is sometimes. There was no noise transfer from the rooms next door or opposite though, only from above. It can’t be helped and is expected to a certain extent. I think the best option would be to request a room on the top floor, if you are able. Breakfast was very busy between 9-10am, but this was highlighted by the staff. It absolutely didn’t cause a problem though as the staff were working very hard ensuring tables were cleaned, there was plenty of food and clean cutlery, crockery for all.

We were delighted that the hotel ensured our room was free from feathers, and this made our stay so much more enjoyable. We liked the central location and spacious room and bathroom. The shower was very good. Also spacious and comfortable lounge and dining. The breakfast was good and included all that we required. Staff very kindly arranged taxis when needed.

We had some problems setting the air conditioning as there were no written instructions available and only discovered the best settings on our last night. A basic instruction card in the room might have helped. The bed was very comfortable but unusually very low.

Great location, only 5 minute walk from the city centre. The staff were all very helpful, welcoming and professional. Room and hotel in general was very quiet and as a light sleeper this was really great - although we did stay during the week. Very clean, and plenty of hot and cold breakfast options, as expected from a Hilton.

I was misled into thinking there was parking at the hotel, as it stated on the website. However it was only on arrival that I found there was no parking, so had to spend 30 minutes trying to find a car park nearby that wasn't full. The hotel recommended Peele Street car park, but it's small and fills up very quickly, so I ended up having to park at QPark Shambles which is expensive for a long stay. No hate to the hotel staff, but whoever designed the entrance to be stairs only also seems insane, considering it's a hotel and people will be lugging luggages around. So then having to walk further out to QPark and then pulling up our suitcases up the steps wasn't ideal.