Lovely hotel. Absolutely spotless. Don't think I've ever been in a cleaner hotel. Our room was the same. Everything looked brand new. Breakfast was very nice. Great choice.

Parking is a bit of a problem. Although the Q-Park is not very far, we parked in the Shambles, it could be a bit of a burden carrying bags if you are elderly. I decided to bring the car around to the hotel when leaving as the walk is up hill and it would have been hard, especially as the weather was very warm. Also the building works next door is not a very good sight. I am sure when it is completed, a car park would be nice, it will look a lot nicer. The building facing the entrance, with the containers/bars, looks a bit drab. Some murals would be nice. Perhaps depicting the sights of York. Just a thought.

Everything was amazing but the customer service at the reception is the best ever – it is first class, especially Steve & Kate from the reception team. They could not do more to help us enjoy our stay and make it unforgettable. It is an extremely clean, beautiful, comfortable and luxurious hotel, we had such a great time, can't wait to visit again soon! The location is very convenient and the reception staff book a restaurant of your choice for you to make it a 5 star experience. They provide good recommendations for food, shopping and sightseeing. A perfect and relaxing place to have a holiday! Truly recommended!

Couldn't fault it. Lovely stay, would go again. Our room top floor 5th, by the lift, was quiet. Big comfortable beds, good space to the air-conditioned room which was easy to operate to turn down fan/or turn up heat. Easy to use safe, provided in room draw. Also an iron and a hairdryer. Lovely, large, very clean walk in shower, ensuite. Very good selection to breakfast, in a relaxed atmosphere lay out, some soft chairs, and T.V. near foyer. Option to make your own waffle in waffle fryer. Large window with great view of Mot n Bailey castle at the back of restaurant. Good security up to the rooms operated by your room key card. Saw there was a sign on ground floor for a gym, but we did not use. Nice staff.

Excellent location! Everything for York centre was within walking distance. Good, clean, comfortable and pleasant hotel. Nice sized rooms with all that was needed. Staff very friendly and accommodating. We were a family of four and because of the age of our boys we needed two twin bedded rooms. Our rooms were right next to each other, so we were not separated as a family which was fantastic.

In our room you could hear the people above walking about. My husband and other son didn’t experience this though. I think it’s just how it is sometimes. There was no noise transfer from the rooms next door or opposite though, only from above. It can’t be helped and is expected to a certain extent. I think the best option would be to request a room on the top floor, if you are able. Breakfast was very busy between 9-10am, but this was highlighted by the staff. It absolutely didn’t cause a problem though as the staff were working very hard ensuring tables were cleaned, there was plenty of food and clean cutlery, crockery for all.

Fairly modern hotel. 10 minutes walk from York railway station. (or take the bus). Nice size rooms. Super clean. Quiet location. NB. this is the Hampton Hilton on Picadilly Road. There is another Hampton Hilton near the busy railway station. Good breakfast with plenty of room in dining area and relaxed atmosphere. Within easy 10 min walk to town centre, the Shambles, York Town walls, York Minster, Jorvik viking centre.

A minor thing but a card next to the control switch saying how to use central heating and A/C would have been useful.

The hotel was in a fantastic location within walking distance . All staff were very polite & friendly Hotel very clean.

The breakfast was sometimes not as warm as it could be. I found there wasn’t much choice for vegetarian there was only scrambled egg, baked beans , tomatoes & some cube potatoes that were over cooked. Might be good to have more eggs like fried or poached & mushrooms. Sofa bed was hard that my daughter used. Could do with an extra duvet to lie on or mattress topper just where the ridge is. We did mention it to reception but the housekeeping may not have had any spare bedding to use.

The staff were so accommodating. I was travelling solo and wanted to go on day trips using local buses. I had no knowledge of the buses and the reception staff went above and beyond researching routes and payment methods for me. The bedroom was extremely comfortable and I loved there was a seating area in the room. The WiFi was brilliant, the breakfast filled a hole. The hotel is located very close to the city centre and there are leaflets in the reception area with local attractions.

There is room for improvement with the breakfast, the hash browns could be crispier and the beans looked as if they’d been out a while.

Hotel really good But however beds were ridiculously low for guests especially with mobility problems even without it was still struggle to get in and out of them although when you were in them, they were very comfortable And an absolute nightmare for staff to make up would have to be on their knees to make it up something that seriously needs to be looked at as soon as possible from a staff point of view apart from that hotel was really good very clean great location staff very helpful pleasant would want you to come back because of their friendly lesson helpfulness

Beds way to low For guests And definitely way to low for staff to make up Staff would need to be on thier knees to make beds Not good for staff

We enjoyed our stay at the Hampton by Hilton York Piccadilly. It is a great location and from the hotel you can easily walk to the far side of the town in 20 mins , this was at an easy pace. The hotel was clean and tidy and staff friendly enough. Never got disturbed at night by traffic or anyone coming and going. Breakfast was ok , standard breakfast at those hotels. Would I recommend this hotel YES . would I stay again if in the area, most definitely.

Breakfast was excellent, perhaps another waffle maker would be beneficial as many people were queuing to use this. Please put the drinks facilities in the dining area - carrying hot liquids through the reception area is ridiculous. The outside terrace is a lovely, peaceful place to sit and enjoy the sun. The reception staff are top class, providing information and excellent bar service. Beds and pillows all comfortable and the room was spotless. Praise to the diligent housekeeping staff indeed.

Carrying hot drinks through the reception area, while people are arriving, crossing reception to the lifts an/or exiting the front doors. There is too much traffic in this area to be transporting hot drinks as well.