Room is spacious and clean. Great location

Shower curtain is a piece of small plastic panel and you need to stand at the bath tub end to avoid water splashing all around the place during shower. Having shower is a big challenge of the day😅😅

Fabulous hotel & staff ... Reception brilliant & extremely helpful... The hotel is right beside the main train station & a lot of bus tours meet in this area before heading off to their relevant destinations ... Breakfast was superb & Adriajik/Giulia were simply lovely, pleasant & very helpful sorting everyone out ... Even day lunches were provided for days out if you had to leave early for the tours ... Just give them a little notice in advance. Would really recommend this hotel ...

Nothing ... Everything was superb

Everything about our stay exceeded our expectations. From the outside, it looked like a regular building — a bit unassuming, to be honest. Before booking, I saw it had excellent ratings, but seeing the building in person initially made us question our choice. However, as soon as we stepped inside, from check-in to check-out, everything was wonderful. The friendliness of the entire staff, always with a smile on their faces, was heartwarming. The reception team was exceptional in resolving an issue we encountered during our vacation. The room service was outstanding, and the breakfast was varied and of great quality. We especially loved the small gesture of offering coffee, tea, and other refreshments to guests in the afternoon — a thoughtful bonus that made us feel at home. The little note they left us made us feel truly welcome, and the parting gift on our last day — a small package of pasta (because, of course, we were in Florence!) — left us completely speechless. If we ever return to Florence, there’s no doubt we’ll stay at this hotel again

Unfortunately, I stayed in a room that I presume was designed for guests with limited accessibility, as the bathroom was more adapted to their needs. The only downside was the shower area, where water would seep out from under the glass panels, making the floor a bit slippery (one day, I slipped and fell, but it wasn’t anything serious). Perhaps it would be worth reconsidering the shower system, but other than that, there’s nothing to fault!

Fantastic hotel, extremely kind staff with warm welcome. We loooved our cosy clean room on the top floor with balcony and a lovely view to the city. We got hand written welcome note and chocolate, the day after we got other gift - these gestures just left us speechless, it's the place where you feel stuff is there for you. Breakfast and stuff at breakfast is also exceptional, in the afternoon guests can have a tea and cake at the lounge or later a drink at the bar. Location is perfect, especially if you are by train, the center is close. The hotel is great value for money, they exceeded all of our expectations. We would like to thank again the wonderful stay and no doubt, we will definitely choose c-hotels diplomat for our next trip to Firenze.

This hotel is amazing I’d definitely stay in it every time I come to Florence. The location is amazing if you’re traveling by train the station is right across the street we came with a van and parked few meters next to the hotel in a parking garage which was so convenient also. The location of the hotel is amazing few minutes walking distance from the center close to all important sites. The hotel itself is amazing Very clean which was super important to me, cozy, the temperature of the room was perfect not too hot not cold When we entered the room we found a handwritten welcoming note from the management which was amazing! The WiFi connection was great. The breakfast was nice great desserts and for someone who’s very selective when it comes to coffee their coffee was the best I had in all my trip. Everything was amazing

I love the hotel is literally across the road from Firenze Santa Maria Novella Station. We arrived early just past midday and we were going to take advantage of their luggage storage, but to our surprise, they had our room all ready. As a bonus, they told us we got a free upgrade to a bigger room that had a sofa and added space which we really appreciated! I was delighted to find a complimentary 1L water bottle and two pieces of chocolates and the next day a bag of fusilli in the room. Although I didn't take the bag of fusilli as it wasn't practical, I would've love more chocolates! First time I've seen a room with a thoughtful and incospicous design to include long stool that are the same height as the bed in front it that I really thought was part of the bed, provided a place to sit and wear shoes and lay out belongings. Last but not least, the staff are friendly and can speak English.

I really liked our stay, and I don't have any criticism so this is more like a feedback. I am not fond of the frilly carpet around the bed as it hides dirt and bugs made me felt uneasy and itchy. The hot water in the shower was not consistent where the hotness would slightly drop for a second every five seconds so we weren't able to really enjoy and relax in the shower. I did see a notice in the elevator there was hot water issue, but I didn't see it after we came back however the issue persisted.

This hotel has a lot to offer, starting with its prime location right next to the train station. While this provides unparalleled convenience for exploring the city and beyond, light sleepers might want to request a room away from the tracks as trains can be heard passing by. The hotel is also conveniently located within walking distance of the main tourist attractions, though be prepared for a bit of an uphill walk on your way back. The breakfast provided a decent start to the day with a satisfactory selection of standard breakfast fare. I wouldn't say it was anything extraordinary, but it certainly did the job. The staff were polite and efficient throughout my stay, always ready to assist with any queries. My room was spacious and comfortable, with all the necessary amenities. While the decor was perhaps a little on the traditional side and could benefit from some modern updates, it was perfectly clean and functional. Overall, I enjoyed my stay and would recommend this hotel to those seeking a convenient base for exploring the city.

There could be more gluten-free products at breakfast, and not only industrialized ones.

If I could give this hotel a 20 out of 10 I would!!! Everything was absolutely exceptional, I have honestly never felt this welcome by a hotel before and I’ve travelled a lot for the past 10 years. The staff is genuinely friendly, caring, and overall are really nice. The bed was super comfortable, the room was clean and had plenty of space for all of our stuff. They left us little chocolates and notes on the room everyday and that was super cute! The biggest plus is the location, is literally in front of the train station and about 10-15 minutes away from the main things to do in Firenze. I definitely recommend this hotel to anyone!

Nothing at all. I loved everything!

Every aspect of the booking and during our stay was handled efficiently & with top class attentive & caring customer service. The breakfast was wide ranging & everything was fresh and tasty. The location was convenient near the station although the trams can be quite noisy, but we expected that. The room was clean & fresh & the bed comfortable The Management left us a thoughtful job gift in our room on arrival & again before check out which we could not take due to lack of space in our Ryanair sized carry on bags but the gesture was kind and appreciated.

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This hotel is very good at making you feel welcome and comfortable, from the check in to the customized note in the room and to the small gift at departure. I felt very safe and easy here :) the room was very clean and tasteful, and had everything I would need for a comfortable stay. The location was excellent! Right in front of the train station and a post office (if you need to mail those postcards), and 15-20 min walk away from everything you need to see/taste. 10/10 They will happily keep your luggage at check out if you need to roam around some more. Thank you for a great stay

These two items are not deal breakers but they're good to keep in mind: . The walls are rather thin, depending on how loud and noisy your neighbors are you may or may not enjoy peace and quiet throughout the entire stay. I could hear the shower running and on the last night I had a particularly lively family next door which was not the quietest. It didn't bother me so much as they died down around 1am. . The bed and pillows are not very soft, if you have a poor back like me and prefer hard surfaces you will be content, if you like your sleeping arrangements feathery soft you might struggle.