Location, quiet room, helpful staff…

I left a do not disturb light on and the maid didn’t honor it. The helpful front desk man said I needed to hang DND notice on my doorknob, too. Also, I had specifically asked if room service was available, then found the restaurant in the building was closed on the two nights of my visit.

Wonderful Stay with Exceptional Service I thoroughly enjoyed my stay at this beautiful hotel. The interior design is absolutely stunning, and every staff member was incredibly warm and helpful. The central location couldn't be more convenient for exploring the city - I'll definitely choose to stay here again on my next visit. While there was a minor issue with hot water during my first two nights, the hotel manager handled the situation professionally and made sure I was well taken care of. The rooftop terrace was definitely a highlight - having breakfast there with panoramic city views was truly special. Despite the small hiccup, my overall experience was excellent thanks to the team's attentive service. This hotel clearly prioritizes guest comfort and satisfaction.

Beautiful property right in the center of all the activity in Florence. The bathroom was huge and very well appointed. The room was spacious, clean and comfortable.

The noise outside was loud and easy to hear until late into the night. Because this hotel is so central, it was very loud on a Saturday night, and the walls to the outside were very thin. There also was a funky smell in a few locations, like in the hallway and stairs to the gym, but the room smelled fine. Biggest issue was the noise. Otherwise a lovely hotel and respite from the city chaos.

I had a great experience at this hotel. The location was central and easy to walk most places. I had a wonderful view from my room. My room had great decor and was very spacious. The staff was friendly, including the hotel bartenders. Nice to refill daily waters and espresso. Good chocolates at turn down was a nice touch.

The breakfast was very mediocre. However, it was decent when ordering from the menu instead of the buffet. The bed was fine but could have been more comfortable. The only other con was the noise at night. You can hear the music from the square nearby and then folks leaving the bars middle of the night. With a little white noise on my phone, it was fine.

this hotel was a real surprise - we didn't find it by a recommendation but simply from booking suggestions per location, and the photos looked great so we decided to cancel a booking we had in another hotel because this seemed a better choice, and we were a bit concerned because you can never know.... it turned out more than prefect!! first of all the location is the most center you can hope for - in the middle of the old city of florence, walking distance from everything. and the hotel.... wow!!! everyone of the staff members, from the receptions, to the bartenders, to the bellboy and the manager were just so nice and helpful. they helped me make an amazing surprise for my husbands birthday, and they added a surprise of their own for us waiting in the room. we got a room in the 4th floor, facing the street view, a really large and bright room, with amazing huge bed, quality bed sheets, comfy armchairs, there was room for everything, large windows, and really large amazing bathroom. really we could not expect more. they helped us with information about exhibitions and recommended attractions, they made reservations for us for dinner and lunch, and the breakfast coffee and croissant were delicious and free of charge. the hotel is decorated with beautiful art by Carmel Ilan, a well known Israeli Artist which I'm a fan of for many years now, and I only found out about it when we arrived. as an interior designer this was an inspiring experience and I would definitely come back to this fantastic hotel.

no such thing!

My experience was excellent. The rooms were exceptionally clean and well-maintained. The staff were very helpful; we requested to change our room because the one facing the street was noisy, and they immediately accommodated us with a new room. The next day, they followed up to ask if our new room was comfortable, which I appreciated. The hotel also offers WhatsApp service for guests, making communication easy. Additionally, they provide a valet service that allows guests to relax without worrying about parking. I highly recommend this hotel for anyone looking for a comfortable stay with attentive service!

Nothing

We had one night that had quite a rowdy party for a wedding. It was very loud until about 2am, and we had a very early morning the next day. After speaking to the front desk manager, they took full responsibility for the unfortunate events and offered a full refund for that night. I was extremely pleased with the care and service I was given, and because of this, I would most certainly stay here again. If you are on the fence about booking at the Calimala, go for it!

Maybe my only complaint would be the gym being so tiny. But honestly, not a big deal!

1. City center location: short walking distance to all major sites in Florence. 2. Interior: aesthetics / design of the hotel is marvelous. Bathroom is wow. Room terrific. 3. Hospitality: staff is trying to help and assist for literally everything you need. They are very kind and you feel pampered all the time. 4. Scent: perfume-like scent in the hotel leaves the impression of luxury. 5. Cocktails: great bar in the lobby is a perfect spot for ending the day after sightseeing.

It would be great if there was Netflix or HBO on TV in the room 😉

What a staff! The best hotel staff I have ever seen. We had a small issue because of the photos displayed in our Booking.com reservation showing a desk space in the room and apparently not all rooms have this desk. As we were expecting it (my wife had work to do), we asked them if we could change rooms and they sorted out for us by upgrading our room! They did everything to make our stay be an absolute blast. Reserved restaurants, helped us with all our questions and recommended/reserved a truffle hunt + wine tasting in Tuscany that was the PEAK of our trip. I would not think to stay elsewhere whenever I'm back in Florence. Shoutout to Desiré, Lavinia, and the manager Angela! Thank you for everything! (I'm sorry if I forgot anyone's name)

A beautiful stylish hotel right in the heart of Florence. The hotel team here are fantastic- really helpful, warm and friendly. I was visiting to celebrate my birthday and the lovely team arranged a great bottle of wine and chocolates as a surprise treat. Thank you! The decor is gorgeous- contemporary and fantastic artwork on the walks. Loved the Angel Rooftop Bar - Alessio, our lovely bar man was amazing - made us so welcome and was so friendly and fun. The front office team were great - kept in touch via WhatsApp - arranging our car parking, bar booking and gave us a free late checkout. Thank you to everyone at the hotel for such a lovely experience.

No negatives - Loved everything at this gorgeous hotel.