Nice Modern Hotel lobby and Restaurant has some beautiful tiles decorating the area. Buffet Breakfast inside and courtyard seating Located across the street from the hotel is the Red Lantern cuisines including Malay, Indian, Chinese, Thai, Vietnamese, Middle Eastern and Western at reasonable prices. Great Music Show each Night Also a Restaurant next to and on the grounds of George Town’s iconic Cheong Fatt Tze Mansion Mangga offers classic and contemporary comfort foods, and refreshing drinks to partake in. Enjoy good food and breezy, sun-speckled conversations during the day, or live music

The Pillows very firm not good for sleeping.

Great value overall. Very nicely renovated and great location for getting around Georgetown. The room was spacious and with very comfortable beds. Breakfast was simple, but did the job. If you're driving, the hotel has off-street parking.

The only downside was the noise from the karaoke-style food court across the street. If you're a light sleeper, don't expect to get to sleep before midnight!

Welcome drinks, breakfast. Ambience. Everything was so clean.

The receptionist could be more friendly. Please check room no 107. The water clogging in shower area is too bad. Then we shifted to 106 and the hot water doesn’t work. And finally upgraded to 117. And there is no problem there. It was kinda frustrating that we have to go through that after a long tiring day.

The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with variety of options! The staff were attentive and went out of their way to ensure that we were comfortable. Strategic location too. Nothing was too much trouble. Thank youu

Nothing

Everything except reception staff.

The reception of a guy was so rude and not supportive.

So much good about this hotel from the minute you walk in; excellent staff, excellent large room, private parking, good location. Would definitely stay here again!

Only negative, you can hear Karaoke from a large bar on the opposite side of the road until close to midnight.

Big room, modern facilities. Smart tv, good wifi. Decent breakfast. Good location of attraction. Power point near to bed, easy to charge my phone. Big n clean bathroom. Towel also clean.

Not suitable for business traveller since they can't produced receipt in house (the policy they said) n even can't get it from Booking.com. have to use the booking confirmation form n fingers cross the finance will accept.🥲 Limited parking space. Anyway it's a Penang, easy to get Grab but better to use cash instead of ewallet or your booking will get soooo many rejection b4 1 good Samaritan accept.🤭 Plan ur trip properly.

1. The spacious room 2. The elegant classic interior design 3. The facade of the building 4. Comfy bed 5. Shower water flow is great 6. Hawker centre located right opposite of the hotel

1. Facilities are limited, no swimming pool 2. Parking bays are limited within the hotel compound and it’s not covered 3. Breakfast is mediocre and staff don’t auto refill 4. Aircond of the room needs immediate service. 5. The rooms located at the back of hotel all without view at all.

Parking lot is available right in front of the hotel; no stairs to enter the hotel. VERY convenient when travelling with my aging parents, one with a wheelchair the other with osteoarthritis. The welcome drinks are a plus! The room are of a good size, good bed n matress, good water pressure. Quiet by 11. Location is good.

The normal arrangement is that normally a bellboy will come with a trolley. This particular person when asked if he has a luggage trolly (to make it easier for him) made such facial gesture as if I am asking for the moon instead and huffingly took out general trolly to the door, left it there..walk over to the car and carry all the bags to the rooms himself. IF he had told me there is no luggage trolley I would understand just don't make gestures. I am tired enough of driving to get to the hotel and in no mood to receive such attitude . Not a good idea to put him directly with the patrons. The front desk staff was very helpful and friendly.

I really liked the room size, facilities, and especially the staff, particularly the night shift staff at the counter. He was very good and helpful. I can’t remember his name, but he was very nice. The hotel is beautiful, and the surroundings are clean. These are the main reasons I would consider staying here again. This hotel is highly recommended — it’s worth the money and located in a strategic area.

There was no mirror in the Standard King Room type except in the bathroom, which made it difficult to do makeup.