Very comfortable bed and pillows, great shower. Handy to the beach, cafes and restaurants. Have stayed here before over the years

Wasn't impressed with the full payment being taken from our account three days prior to check in when, upon booking, it was no deposit and payment at the property, it left us without enough money to pay for fuel in some far flung place down the country and pay for our Napier accommodation (I luckily managed to get wifi at petrol station to transfer funds) There were no tissues anywhere in our room and no air conditioning- there was a small oil heater which was too small to heat room fast enough. No fresh milk, only a small UHT. Ceilings need a freshen up, they looked mouldy around the edges. Some V J paneling over the top of the very dated spray on rough texture would modernise it without spending a fortune.

Emerald Inn had everything we needed Full kitchen with hob and microwave. We stayed in a ground floor apartment and had full access to the pool and garden area and behind reception there is a lovely seating area with kitchen area too to use as a communal area. James the new manager was very helpful and the staff were all very friendly. 2 minute walk to the beautiful Takapuna beach and to the bus stop for a 20 min ride into central Aukland We would definitely use this accommodation again xx

Nothing to dislike

The staff was incredibly helpful with ideas for where to go without driving (since we were traumatized Americans getting used to driving on the left!). The location was great, walk to restaurants, the beach, etc. Rooms were small but comfortable, outdoor patio was very pretty

Our room was close to the road so it was a bit noisy. Since there was no A/C we kept the windows open which was perfectly fine but also added to the noise factor.

Free on-site parking, spacious, clean & comfortable rooms in great location.

Their communication sucks. We asked about laundry service prior to arriving and have requested an invoice via both chat and e-mail and have received 0 response to any of my messages (across a 2 week period). Not acceptable!

The accommodation was luxurious, very comfortable, spacious and clean with all that we needed for our short 1 night stay. The person who helped us check out was friendly and very helpful offering recommendations for our onward travel and local cafe for brunch. We had a great experience at Emerald Inn and would love to return! Less than 5 min walk from the beautiful Takapuna beach, a popular swimming spot.

Nothing

Access to beach but unfortunately pollution made swimming unsafe (for 19 other Auckland beaches too). Quiet and landscaped. Good cleaning. Towels available at the pool and I used one for the beach. Access to restaurants and a supermarket (selling alcohol) 2 mins drive away.

Wifi - they need a booster as it was often offline. Maybe it is all the concrete in the buildings? New Year's break meant the recreation room next to the pool closed at 1pm with the receptionist. Pool should have a net to collect leaves etc A dirty fork. Salt shaker was broken.

Absolutely spot on for location. Nice pool area with a tropical setting. Room nice

I wish I'd chosen a room overlooking the pool area as those fronting the road were incredibly noisy. To the point I'd need to take phone calls inside. Not the owners' fault. Slowing down traffic would help.

Fantastic location - we had a lovely little balcony on our room which was great to sit out on. Room was perfect. Bed comfy - everything super clean - kitchen and fridge great.

Our room didnt have a heat pump but then it was really warm when we were there so didnt need heating - I think we had a small heater though.

Lovely town to stay in and so close to the beach. Amazing friendly staff. Loved the comfortable bed

Would have been nice to have had a kitchen sink to rinse our dishes in. Felt a bit yuck leaving dirty plates up especially after staying more than one night and thought we had a corner spa instead of a normal bath shaped spa as pictures had dictated.

Breakfast was not on the agenda. Close to the main shopping area and the beach. Easy stroll to the food outlets in the area.

Although the double bed was adequate, we kept rolling together in the middle, i.e. the bed mattress was in need of replacement. In saying that, I am also mindful that many people like that but, also, it may be a cost replacement factor in these restricted times.