Made this booking for my parent. They loved the stay very much! they didn't have anywhere to go so they arrived one hour early and the receptionist staff helped them to check in one hour early. My parent are superstitious and didn't like rooms on 4th floor so the receptionist helped them on finding a room on the 3rd floor and even made sure they liked the room before checking in for them. They stayed for 7 nights and kept on telling me how comfortable they felt and how much they loved the room and want to stay in the same room for their yearly Auckland stay.

Nothing

Property was easy to get to. Easy check in on arrival. Staff were helpful throughout our stay. We booked a Premium Studio with Balcony for 3 nights. The property was recommended by a family member who stayed here 18 months ago. The location was great for us to see family and friends in that part of Auckland but we were also able to walk into CBD one day to the Art Gallery (40 mins via Uni and Albert Park) and would have also been easy to get to Domain (which you can see from the hallway of hotel). We had a great view over the docks, CBD and North Shore, Devonport and Rangitoto. There is a lovely little Rose Garden down the road. The room had two large comfy double beds, sofa and chairs, dining table and chairs. There was a good kitchen area which we didn't need to use in the end as great restaurants nearby. The bathroom was clean and shower was excellent. It was very reasonable given the proximity to CBD and bus routes in. Parnell is a lovely area to stay. Lots of beautiful architecture and streets.

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The location is great as it's a small walk to Parnell road which is full of eateries and an $18 Uber to the mall in Newmarket or to the city for a shopping day out. We had a two bedroom where two beds were big queens and two were king singles. Perfect arrangement for a family of 4. The beds were very comfortable and I am fussy about beds! We were a little cold at night but the staff gave us a blanket each and there was a heat pump in the bedroom and in the lounge we could utilize to make it toasty warm. The sheets and towels were of a high standard. We were given fresh milk each day. The bathroom was spacious and stocked with product for us to use. The kitchen had a full sized fridge, freezer and microwave which suited our longer stay.

We were on the ground floor and our sliding doors opened to a grassy carpark...not picturesque but that's not what we were there for also! We would have liked a dish rack to dry dishes and more clean cloths/tea towels.

The location. We are regulars here and the location always makes it our first choice.

I got bitten by a white tail spider while staying which I emailed about with photo. I didn't hear back so emailed again and then heard back. I know it's not their fault this happened. I was mostly concerned about this happening to others which is why I followed up and was told the room had been taken out of service for pest control. I have also noticed the pricing here had increased dramatically over the last few years.

We have stayed here several times now, and now make it our go-to for trips to Auckland. The staff are friendly and professional, the rooms' decor and furnishings are regularly updated and in good condition, they are cleaned to a high standard, the beds are really comfortable, and all the everyday things you might need like an ironing board, hairdryer etc are provided. There's even a safe in the room. I appreciate the efforts to reduce waste that the hotel continues to implement without reducing quality eg bathroom and cleaning products. Great location, lots of free onsite parking, and we feel the hotel is value for money for what is provided.

Can't really think of anything. There was no dish rack but I know that if I had asked, they would have provided one, and it wasn't an issue for us!

We were in the last unit in the block - it was reasonably quiet and the view from the bedroom of the city landscape was lovely, particularly at night. Then from the kitchen there were views of surrounding neighbourhood homes and trees which was also pleasant.

My husband and I are elderly and have mobility issues so to climb up into the shower was difficult. We were afraid we might fall getting into and out've shower. This should have been explained to us at reception so we could've advised about our mobility issues and perhaps given an alternative room. Although, staff were very pleasant we werent asked if we might need assistance with our luggage or even offered a bag trolley to assist getting our luggage to our room. Fortunately we found a trolley outside.

Cleanliness and stocked room for our needs. Awesome shower pressure. Nice to see the personal welcome on the telly. Convenience and clean bed. Better than motels we have stayed at in Taranaki for comfort, cleanliness, customer service. Compared to another Auckland accommodation that rated themselves 4star we tried following our stay here. This was the better in relation to facilities etc. For young families security in lockbox and door/windows was good. Felt safe.

Not a major issue. Is hill parking if you are not lucky enough to get park spot on less hilly part of block.

This hotel suited us well. We were two friends travelling and the room was spacious with two double beds, and a small patio. We opted for a room with a kitchenette, and it was clean and well stocked with dishes, etc. This ended up being our favourite location. Although not in the heart of downtown, we were in the Parnell district, which is lovely and safe with many fun restaurants and shops on the main strip of Parnell. I prefer to be away from the areas that are too busy and overpriced, and, liking to walk a bit of distance (under an hour) we were able to walk into the CBD on days we needed to. There is also a bus that connects the area to downtown. When walking a short distance in the other direction, we discovered a rose garden, lovely park, and Judges Bay, all well worth a wander (and maybe a swim in the bay if the weather is right).

Location ok but public bus difficult to get. We walked to the CBD and harbour and it took 30 mins each way for both trips. Nice pub serving good food nearby in Cleveland Road. Had a room on the top floor overlooking the docks and it was possible to see the city. Lovely in the day and night. Nice breeze on the balcony. We also rigged ourselves a washing line to dry clothes on it. We read reviews about poor breakfasts but there were fruit juices, tea and coffee, cereals, greasy and dried fruits and a range of cooked things as well as yoghurt, cheese and ham.

Rooms are paired in narrow alcoves and you could hear neighbours going in and out - ours did at 4am. Otherwise quiet.

Everything was perfect. The front desk staff were friendly and accommodated our needs. Parking was easy, we got a spot right in front of our room. The room was well equipped. The bottle of cream in the refrigerator to add to the provided coffee, tea, and hot chocolate was such a nice touch. In fact, the whole place was filled with a little extras that make a big difference, like extra pillows and blankets in the closet, good quality products in the bathroom, a very good hairdryer, and a well-stocked kitchenette. We loved the location. Nice views out of some of the windows. I initially chose The Parnell Hotel because of its proximity to the Auckland museum and medical facilities, but the surrounding area is pleasant for a walk. The neighborhood is safe and charming, with beautiful gardens nearby. You could walk or take public transportation to the CBD, but we opted to take a short drive to Mount Eden to enjoy the sunset over the city and had dinner nearby. Overall, we had a fantastic one night stay and would not hesitate to return again.

Everything was great