Great location and very clean rooms, but the highlight was the exceptional service - they really went above and beyond to make our stay enjoyable.

This hotel, room, linen, cleanliness etc was great. Bed was very comfortable and the bathroom and shower were excellent. Great to have a kitchette (albeit small) inc. plates/bowls/cuttlery etc. Great location for the gig at the Tuning Fork (only about 5 mins walk away). Britomart about 10 mins walk.

Although the mattress and linens were excellent, 3 of the 4 pillows were fat and too firm. In retrospect, after the first night I should have asked at Reception (or the housekeeping staff) for a softer, less fat pillow. There is no ‘pillow menu’ but I would hope a more comfortable pillow could be found as this was the only thing which was an issue for me.

Love the location. Close to everything we needed. Rooms are always clean and bog enough for our stay. Reception is lovely and open, very friendly staff. Bathrooms are spacious with good water pressure in the shower. It's a nice touch to have toiletries provided. And USB charges in most wall sockets.

Only gripe we have is the air con unit in each room we stay. It's very loud regardless of what setting or mode you have it on. It was quite muggy when we stayed and wanted to have some cool air on is while we slept but the unit was too loud for that to happen.

Good location for accessing the ferries to the islands in the Hauraki Gulf. Plenty of cafés about and places to eat in the evening. A self-service laundromat virtually next door. Lovely and quiet (our room was at the back of the hotel on the first floor) and a very comfortable bed.

The pillows for the bed were too plump and I got a kink in my neck. The hotel supplied 4 pillows (2 per side) but they were all equally plump - it would have been nice to have had a choice (1 plump and 1 not so much). The room was rather dark because their was another building close to it (but there were no windows in the other building that looked into our room)

I liked the room so nice and the view omg, to die for in the studio executive suit. Find it annoying that I had to go through two doors to get into my suit, the bed was good loved everything, having utensils and plates were so good.

The parking I think it’s weird to have parking like 10 Minutes away and not have your own parking but obviously not a biggie. Also I lost a wallet in my room after housekeeping being in there and when I went to tell staff they said they didn’t find anything but I clearly left it there so that’s a bit odd to me. The TV was hard to figure out had to ask a friend who’s been there before and controlling it was hard from bed had to press down hard

We have just enjoyed one night at Imagine Beach Road. Our room was exactly as pictured: sparkling, clean and spacious with a great view of Downtown Auckland. Well equipped for basic self catering, the kettle, fridge and microwave were very useful. The shower was also great with plenty of hot water. The accommodation is centrally and conveniently located, but above all we must thank the welcoming, friendly and very helpful staff for their kind assistance. If we visit Auckland again, we will definitely visit Imagine Beach Road again. On top of all the positives mentioned, it also offers very good value.

Everything was great! The staff was very help-full and informative from check-in to check-out. Our room was large & super-clean with a fantastic shower and super-comfy bed & bedding. The blackout blinds were terrific and the selection of tea and coffee in the room was great. The fresh milk given to us at check-in was a great touch. We had dinner in the restaurant in the evening and were very satisfied with the service, drinks, food and the price! This was a total hit and a much needed break before our very long journey back to the uk. We were totally rested in the morning.

It's so petty, but possibly a couple of more sachets of proper coffee in the room would've made it even better. We had plenty of choice of everything else, various teas, hot chocolate and de-caff coffee, but only 2 proper normal coffees. I am a coffee drinker and I am sure if I had asked they would've send more coffee to us, I just didn't want to trouble the reception with such a small request.

The room was very modern and nicely laid out. The bed was extremely comfortable! It was a good distance from the marina, where we caught multiple ferries. The staff were very nice and held our bags for us once we checked out.

The bin in the bathroom hadn’t been emptied from the people before us (luckily just a little bit of rubbish). The bathroom is so big and beautiful so I question why the decision was made to put the towel racks above the toilet!? It seems so unhygienic to dry your towels over the toilet- we put ours on the back of the door. Some more information about the local area would have been appreciated as we found trying to find out about the public transport system very challenging (we did stay on the long weekend so I think this added to the challenge).

I had a fantastic stay at this hotel! The room was very spacious, which made my stay extremely comfortable. I also appreciated the amenities provided – the room had a microwave, refrigerator, and coffee maker, which were very convenient. The bathroom was large, featuring a spacious shower cabin, which added to the overall comfort. Another huge advantage was the location. The hotel is very close to the city center, yet the area is quiet, making it a perfect place to relax after a long day. Overall, I highly recommend this hotel for its comfort, great amenities, and excellent location!

High quality room furnishings, bedding and bathroom. Room sound proofing is excellent and one cannot hear neighbouring guests. Staff are always professional and accommodating. We are return guests and have stayed at least 6 times. Very central to AK CBD also. Value for money when on sale.

Minor issues - air conditioning unit has a very bright light, one needs to tape over the light to sleep in darkness. Microwave obscures the TV IR sensor so one needs to operate the TV remote while raising arm high in the air (above line of sight of microwave). No roadside car space to unload/load car. One needs to illegally park on sidewalk.