Great position in the city. Walking distance to many things

I called ahead and asked about car-parking, was told it was available. When we arrived there was nothing available. It was first in first served. All parks were taken. We were told to try parking at a car park facility across the road. Thankfully it was close, I think the hotel should have an arrangement with this car parking facility to reduce stress on its customers.

I stayed on the 12th floor and from the window seat in my room, there were lovely views over the town and out towards the mountains. The bed was very comfortable and the room well cleaned daily. Staff, including those at reception, room service delivery staff and even the house keeping staff I happened to chat with in the lift, were both friendly and helpful. I had room service on a few occasions when getting in late from long day tours. The selection of meals available was sound and the quality of the food provided and the time taken to deliver meals was excellent. The hotel is very well located. It is easy to walk all around town from this location.

Location was just a short walk to all the parks, historical sites and bars/cafes/restaurants. Room was delight with large comfortable bed and wonderful bathroom with great shower. We had an 11th story room with a balcony and view over Victoria park which was great addition. We had breakfast included in our deal and it was very good indeed, while the reception area was very attractive and the staff were very helpful (we asked if a late checkout was available and it was no trouble for this to be arranged for the extra hour requested)

Nothing ….. best & best value for money hotel we’ve had for some time.

Lovely room. Spotless, well stocked from comfortable pillows, and a list of alternative sorts of pillows, to wardrobe with dressing gowns, slipper and iron. Teas, coffee etc and nice choice of bathroom essentials. Location in town made it easy to walk anywhere. For those that need it, there's a private carpark

Door key operated elevator meant I could only travel between my floor and reception, but my family were on a different floor. If I wanted to pass something to them, we needed to meet in reception. Just a bit of a pain

Coeliac Disease - Room service happily catered to my needs (being someone with Coeliac Disease). We ordered a toasty and cooked chips at 2am, after a night out and requested it was all cooked separately. The food was delicious (highly, highly recommend the fries). I didn't experience any flare-up. Staff were absolutely fantastic, very helpful and upbeat. The room was beautiful and made our trip feel extra special. Great sunset view from our room on the 6th floor. The blinds blocked out the light nicely, so we were able to get a sleep-in in the morning. Loved the later than usual checkout (11am). We parked in the hotel parking and would say it was worth the money. Staff were also happy for us to leave our car there for the day (after check out), while we finished our day in the city. Also, we both loved the fragrance in the lobby. I must ask the staff what the fragrance is, next time. Definitely will be visiting again.

The bed was definitely good enough, but we would have liked it to be more comfortable. I did notice a couple of spots in the shower that might need some extra cleaning.

Helpful staff, excellent breakfast room service (this was important to us).

We were travelling between stays and there is a lot on inconsistency between rooms. On our second stay, we "upgraded" to a King room and ended up with a much smaller room with less in-room facilities. The staff tried hard to remedy this but due to full occupancy we still ended up paying more for a room that was inferior to the first one. We were not told that there was a $30 per night charge for car parking!

The hotel is conveniently located next to the Queen Victoria park and within walking distance of the city centre, shopping areas, and excellent restaurants. The staff provided attentive service, and the check-in and checkout process was seamless. The twin double room was spacious and comfortable. Breakfast was good, and they had a good spread.

location is excellent. you could walk everywhere and there are lots of pubs bars and restaurants nearby especially in New Regent Street

On the first day I mentioned that the down light over one side of the bed was out, and that the bathroom scales needed a battery. Neither of these were attended to. I was too busy enjoying my holiday to follow this up...but Im afraid it happens in a lot of hotels

The location is fantastic and near everything. Staff were lovely. Room cosy.

On our first morning, the buffet breakfast food in all the chafing dishes was cold, which we discovered after dishing up a plate. Very disappointing. One member of staff kept opening and shutting all the lids so they must have suspected something was wrong but did nothing. We advised the staff and they rectified it by bringing out freshly cooked food in due course. Not the standard you would expect for $38/head.

Very clean room with comfortable beds. Customer service was very good. They allow checkin early if you sign up as a member free of charge, that depends on room availability of time. I loved that you can chrome cast, and listen to YouTube the music will play in the shower. There is a nice small bar across the road I went to that had a live band.I was in room 605 level 6.

Nothing. I loved everything.