The view from the balcony over the city is stunning. Some chairs would be nice to sit on. The location is in easy walking distance to CBD locations and the Bus Interchange. Reception and cleaning staff were lovely. The room was extremely clean.

I was very disappointed that I could only access free to air channels on the TV. Although there was an internet browser on the TV, I was unable to access YouTube to watch movies. If it is possible then some instructions would be most welcome. The compendium mentioned the free supply of bath robes but on asking I was told they aren’t part of the service. There is also reference to specific info at the rear which isn’t there. I think the compendium needs an update and maybe the inclusion of TV instructions. I struggled with operating the ceramic cooktop and ended up googling it for operating instructions. I found the booklet in a bottom drawer the day I left. Maybe some reference to that in the compendium?

The staff were lovely and friendly. The bed was very comfortable. The bed linen and bath towels were great quality. The apartment was very roomy and clean. Easy safe parking and the property was ideally located.

Two coat hangers! We were staying 5 days, fortunately I’ve learnt the hard way and brought my own. Lovely view but unclean windows. The apartment was a tad tired - marked walls and furnishings.

The staff were very helpful and friendly. The apartment was spacious, very clean and very well-equipped, and had good lighting for reading. Our bed linen was changed 3 times (without our asking) during our week's stay. The location was perfect: opposite the Town Hall, which is beside the River Avon with all the many walks and attractions of the buzzing city. The area was quiet, although only a few blocks from the city centre.

Everything was lovely - we hope to come back.

Our one-bedroom apartment was very spacious and well appointed. It was warm while we were there and our apartment did not have air conditioning. I believe the only air-conditioned units are the suites. They did give us a fan. Across the street from the casino is a quick mart and a liquor store, so that was very convenient. Walking to the main shopping area was not far.

nice lounge kitchen bathroom good view. plenty of utensils/wine glasses. nice to have proper freezer and not just ice tray that arnt to good with ice blocks. nice furnishings. nice internal rock pools and calcony views to 3rd floor. good handy parking knowing vechile is resonably safe during stay.

some parts of interior beginning to show age repair work walls tiles etc. thats to be expeced with time. some guests dont respect other peoples property. you always get a few bad eggs. no fresh air in bedroom with internal situation. but can leave sliders open for fresh air so not a problem. but would add to noise of people in town and wind. wind noisy on corner unit nor wester etc especially high floors.

Extremely comfortable bed. The best EVER . Cute little kitchen. Tidy apartment.

Everything over all was good. The place is attractive and comfortable but a bit tired. Pulled fabric on the couch, chipped paint, cracked tiles and basin, holes in the net curtains, couldn't open the door to the balcony, view of neighbouring roofs. It was ok enough overall. Nothing terrible just ok. Enjoyable and relaxing night away.

We had the standard suite, which lacked nothing. It's huge, with a spacious living area, full kitchen, large dining area, and a separate bedroom. Washing machine, too. Small balcony with nice view of central city. Location is great, within easy walking distance of many restaurants, shops, attractions in historic city centre. Excellent shower and towels. Really, everything you could want in a short or long stay--can I take this place with me as we travel?

The location fully met our expectation of proximity to city locations of interest

Nothing of any great significance disappointed. Staff reacted promptly to a reported car park hazard - leaking water on concrete causing slippage problem - a definite plus. Staff where proactively helpful in obtaining a restaurant booking. In the suite, the only identified minor deficiency was instructions for the 'less-than-intuitive' on using the cook=top, but did manage to resolve the issue in 5-10 minutes. Perhaps simple printed instruction on rear wall could help.

Location was unbeatable, a bus stop right accross the street, the casino, convenience stores, coffee shops, Victoria Park, and Riverside all within a walking distance. The kitchen is also very convenient, with all main appliances. The bed was FANTASTIC.

The carpets... it's hard to point out flaws on a hospitality place after such a big hit. I'm happy they've survived the downtime since 2020, I will be coming back, but the carpet needs an upgrade.

Good location - good value for money and comfortable.

Very limited television stations - there was a restaurant/cafe on the ground floor but not part of the hotel - would have been helpful to have had a cafe associated with the hotel as there was limited choice in the surrounding area.