Always a great place to stay in Wellington. Very convenient location and easy to find. Good to have parking on site. Staff are very friendly and helpful. Rooms are a good size and have a great view over the city and harbour. Opposite the supermarket and very near some great restaurants. Room facilities are all you need. All at a reasonable price. Bay Plaza has been our chosen accommodation in Wellington for over 35 years, as a couple, with young children in tow and with groups of friends. That’s got to be a good indication of customer satisfaction.

Other than the lasagne and phone, not biggies in the scheme of things...Everything actually. Low key oldish hotel but everyone is helpful and friendly. Doesn't matter oldish as long as clean comfortable and staff service with smile. They were all lovely, the staff. Awesome location and parking at back for visitors great!

The vegetarian lasagne I paid $28 for...cold wet night so ordered in instead of going out as close to great food places. Limp looking...said served with kumara fries, got a spattering of potato wedges but salad good. Phone didn't work in the room so rang from my cellphone, no problem but no one thought to see how it might be rectified. Just two things

Great location, we walked most places we wanted to go. Easy parking out the back! All the staff were lovely. The room was nice and spacious, with a comfortable bed, big table, suitcase holder, in the wardrobe was a mini tea station, iron and board and a safe. All details we made the most of.

No fan in the bathroom, even with the windows open it felt and smelt a lil damp. One of the lifts is out of action, so patience was required when going to and from the 9th floor.

The location was perfect, and having a view also made it very nice. Staff check in and check out were welcoming and helpful.

As it was a weekend away treat for grandson, and trying to make sure it did not become too expensive, not having a microwave/crockery/cutlery meant buying alit of meals. Too be fair I also did not check facilities when I made the booking - just had an expectation sorry. Hence only the 1 time going to restaurant for breakfast as it could have gotten very expensive otherwise. The breakfast we did have was good and staff were great.

Our room was reasonably spacious and we were on the top floor so we had a great view of the city and the harbour. The hotel is on the edge of the city which is a great base for sightseeing and very close to a lot of restaurants but the hotel restaurant is very good too.

Air conditioning would be an improvement but at least we could open the window. Also, we were in an adjoining room which was not soundproof and we could hear the family in the room next door. Although the bathroom was clean, it was not quite up to our standard but overall a very pleasant stay.

Great location nice and central, New World Supermarket right over the road and as we stayed on a Saturday night there was a fantastic Sunday Market the next day just over from the Hotel next to Te Papa where my son and I enjoyed a coffee and some breakfast. In our room the decor was quite nice.

Taking into account it is an older hotel, I did feel the bathroom we had was quite restricted for space to freely move around in but it didn't concern us much.

Excellent location, being walking distance to bars, restaurants and wharf. We come into Wellington a lot for a taste of the city life. It's a nice change from our quiet lifestyle living in Levin. Wellington has everything we need in a city visit.

I don't like having to pay for parking. The cost of parking detracts from the price of the accomodation. My wife and I preferred when breakfast was buffet so now we don't bother. How about a loyalty card for regulars.

Incredible hotel with the most exemplary staff. In particular, I would like to commend Sarah who was so kind and really went above and beyond to help me during my stay. She is a real credit to the hotel. The room was luxurious, spotlessly clean and had all the necessary amenities. I found all of the staff to be highly professional and competent in their respective roles. Bed was so comfy and breakfast was delicious. After staying in hostels for weeks, this was a 5* treat. Thank you!

Nothing!

Location is perfect for staying in Wellington - close to Te Papa, Courtenay Place and Oriental Bay. Easy to get around on foot. Parking was easy and at $20/day, cheap, and actually on site. Staff were friendly, very helpful and professional. Rooms are very clean.

There are two rooms on each floor without a harbour view so check if that's important to you. Bed was a bit uncomfortable and got cold without additional blanket.

The room was spacious, with a comfortable bed, and had a lovely view. It was in a convenient location.

It would have been useful during the Hikoi (when streets were blocked off), if the receptionist had pointed out there was a back entrance to the hotel, from which Uber drivers could pick us up. We waited over an hour before another staff member informed us of this and fortunately our travel plans weren’t too disrupted.