The hotel is situated in a great location, conveniently close to shopping centers and a variety of dining options. The room was quite comfortable, with a great bed and pillows that ensured a good night's sleep. I appreciated the breakfast, which offered a variety of excellent options, as well as the wonderful dinners. The front desk staff, restaurant team, and chef were all incredibly friendly and made the experience even more enjoyable. However, I did notice that there were quite a few hairs on the carpets, indicating that they may not have been cleaned thoroughly. Addressing this issue could greatly enhance the overall experience for future guests.

We got a free upgrade to a city view room when we checked in, the room itself was very clean and the bed was extremely comfortable. The view was alright but that’s more the city rather than the property.

We had to pay $25 a night for parking on site and the actual parking lot was so small and cramped. If you have a car larger than a small sedan it was very difficult to manoeuvre within the underground parking. We could have searched for parking outside on the streets but unfortunately the hotel is located in a dodgy area and we didn’t feel safe going outside the hotel with our infant after dark.

The staff were super friendly, they looked after our bags before check in. We'd put in the booking notes that it was my birthday, and the staff said happy birthday. They had put a plate in the room with happy birthday on it in chocolate with a couple of little biscuits. It was really sweet! The shower was great, and the bed was super soft. It was all really clean. Breakfast was amazing, so many choices from healthy to big breakfast, eggs anyway you like and lots of different options!

The shower had a bit leaking, and the aircon kept running, we've let the reception know as these are things they probably aren't aware of! They didn't impact our stay or make it that we don't want to go back - we loved the oaks hotel!!!!

The restaurant was fabulous. Food was perfect and staff were friendly and helpful. One criticism is the breakfast closed at 10am and of course wanting to check out our room at 10 and then have breakfast before we travelled on meant we were held up by having to go elsewhere for some breakfast.

The hallways could do with a real clean. They were so unclean and the skirting boards really dusty that it was a with a nervous expectation that the room would be unclean too. Luckily the room was clean but the shabby state of the hallways gives the hotel a real low rate look.

Here's a rewritten version: Hotel Review: I recently had the pleasure of staying at this hotel, and overall, I was impressed with the service and amenities. However, there was one notable inconsistency that left a bit of a sour taste. One of the highlights of my stay was the breakfast option, which I had prepaid for. On the second day, when I asked the restaurant staff if I could take my breakfast to my room, they kindly obliged. However, on the third day, when I made the same request, a different supervisor informed me that this was not allowed. I was disappointed by this inconsistency, and I couldn't help but feel that the rules should be applied uniformly. It's understandable that policies may change, but it's essential to communicate these changes clearly to both staff and guests. To improve the guest experience, I suggest that the hotel establish clear, consistent policies and communicate them effectively to all staff members. This would help avoid confusion and ensure that guests receive the same level of service throughout their stay. Despite this hiccup, I would still recommend this hotel to others.

Oaks Wellington is located right in the heart of the city, making it incredibly convenient for exploring all that Wellington has to offer. The location couldn’t be better for shopping, dining, or enjoying the vibrant nightlife.

The hotel itself is modern, clean, and generally comfortable. However, I stayed in one of the internal rooms without windows, and I have to say it felt a bit depressing. While the room was well-appointed, the lack of natural light made it feel quite enclosed. If I stay here again, I would definitely choose a room with a window for a more pleasant experience. Overall, it's a good hotel with great service and an unbeatable location, but I’d recommend checking your room type before booking!

A warm and smiley welcome from the receptionist when we arrived at the hotel. The room was clean and tidy. Possibility to ask for two single beds instead of a queen / king size bed.

We weren't shown how to use the magnetic card to operate the lift. Being in our seventies it took us a little while to figure it out! The glass wall of the bathroom with the shower right next to it, even if the middle of the wall was opaque, was a little uncomfortable. I would have loved a bit more privacy. The glass walls also made the bedroom quite bright in the middle of the night when using the bathroom light. It wakened me a few times when my husband had to use the bathroom.

I have stayed many times in internal room as it is great value. I usually only sleep there so don't need views or anything more than good bed and clean room. This time I had a few hrs I planned on working in the room so for little extra I upgraded to a seaward facing room which was awesome

I sat in restaurant and worked for a while after breakfast but the table cleanup service after was terrible. It was just a buffet breakfast but staff were not engaging at all and I didnt have anyone come and clean the table for the hour I sat there even though it was very clear I had finished

Loved the bed, big and comfortable. Lovely bathroom and great shower. Air con was great and able to be regulated in the room. Room was really spacious. Although I didn't use it the Room service apparently was available 24 hours Really nice restaurant and reasonably priced compared to city restaurants I would definitely stay here again. Location handy for walking anywhere.

Nothing significant. The electric jug cord was not long enough to reach the plug in the designated area so had to move the jug and plate elsewhere. The shower body wash ran out and you cannot move the containers to swap from the vanity

Staff at check in and check out were lovely. Received some mixed communication re parking when enquiring before arrival, however at check in reception managed to find a park for us - lucky last! Room was light and airy, and actually roomier than it appeared in pictures. Hotel is super handy to cafes, bars, supermarkets.

Not so much a dislike, the hotel is busy with lots of hustle and bustle in the lobby and the floors. We had a quick overnight on the weekend so this would have been a factor. Again not a negative at all, just something to bear it in mind.