*good location in the city center *close to public transport *close to city attractions *nearby many opportunities for walking and exploring the city, restaurants *great starting point *modern design *

*hotel is "too big" _ probably the largest in NOR *quite crowded at breakfast, which is excellent, but crowded, mainly seems to be their guests passengers waiting for cruise ships or group trips (older guests) *cleanliness of the corridors _ I think they should replace the coverings with better quality (textil carpet tiles) ones that would be easier to clean, considering the frequency ... *cooling/ventilation regulation in rooms needs to be improved

The food quality and variety at breakfast was incredible and staff were fantastic. The location is perfect. The stations on each level for fresh drinking water were nice to have. The look of the bedroom and access to streaming channels.

The sauna wasn’t working which was one of the reasons why we booked the hotel. The ceiling of the steam room needs an update. One of us likes to drink tea, the other likes to drink coffee, it would be easier to have a kettle in the room as it was difficult to get rid of the coffee taste from the machine in the room despite cleaning it. Only minor details that wouldn’t put us off staying again.

Everything about this hotel is amazing! Starting from the location, you cannot get anymore central than this hotel. The quick and efficient check in from the friendly, welcoming and informative staff. Then the stylish, comfortable and clean room. The breakfast is out of this world! So much choice, so fresh and so tasty! The spa facilities are an added bonus. There is a steam room, sauna, two gym rooms and a small pool. The only problem when we stayed was that the sauna did not work, but it was fixed and worked on the second day.

The only problem when we stayed was that the sauna did not work, but it was fixed and worked on the second day.

Solveig at reception was fantastic! She was friendly, professional and quick to resolve an issue I had with the room on arrival. As a solo traveller, I felt safe and well taken care of. The location is central, the breakfast buffet was excellent and the breakfast staff were very professional too. A great overall experience!

There were some cleaning oversights at check-in. Two used wine glasses and an opened bottle were left in the room. Also, the breakfast area floors felt sticky on two mornings, which affected the otherwise pleasant experience.

excellent location close to station....facilties excellent breakfast very good choice but busy even early, restaurant excellent with stunning views and superb food

the standard economy rooms are tiny and NOT suitable for couples...the upgrade to a proper 2 person room is only 15 quid which we would happily have paid at the time of the booking had we been given sufficient info on the size of the rooms.

Location was great. Large variety for breakfast. Room was spacious.

I booked a deluxe twin room and I didn’t want corner room at first so they gave us another room. The room had a small window and a pillar in the middle of the room in which I didn’t feel comfortable. Then I asked for the corner room again. The staff first claimed that the lighting and the size are the same but I remember seeing the emergency route map that the other room was bigger. The staff at first was a bit reluctant to change for me and I had to request several times and they ended up changing the room for me. The corner room ended up to be much bigger and has 3 windows. Overall the stay was great.

The location is excellent, particularly if arriving and/or departing by train. Plenty of sights and restaurants within walking distance. The staff were all pleasant and helpful, and the general feel of the hotel is clean and modern. The breakfast buffet is the best I've ever seen with massive choice and great quality. The mattress on the bed was comfortable and we had a great view of the opera house and beyond from our 9th floor room.

The only negative were the pillows. On each bed there was one that was too large and deep to sleep on, and another that was too flat.

We really enjoyed our stay at the hotel! The location was perfect, right next to the main station and multiple public transport stops, and just a short walk away from the opera. The staff working at the hotel were very helpful and welcoming. The breakfast was delicious with a LOT of choices.

At some point during our stay, the breakfast times were shortened to 9:30am which we found a little early, especially since the staff packed up all the food within minutes.

Very centrally located, a few minutes' walk from the main rail station (so no need for the ridiculously expensive taxis!). Staff are excellent: well-trained, informative and very helpful. Reasonable selection of bar meals in pleasant surroundings. The standout feature is the breakfast: a fabulous selection of every conceivable item and with 'a cook-to-order counter.

The 'superior' room was still quite basic and minimalist. Breakfast starts at 07.00 which is too late for many travellers: we had to rush ours in order to catch a train!

Great location - very central. Close to tram stops but everything is within walking distance. Breakfast selection is amazing. Staff were vey helpful - our first room didn't have any aircon so they moved us to a bigger room. Pillows are very good.

The lighting in the bathrooms is awful - so unflattering. There are not enough hooks to hang things in the room or in the bathroom. I have stayed here before and the aircon didn't work properly in that room either so I think it is an issue in general.