The decor, the delightful staff, the location, a really fabulous boutique hotel with a fabulous restaurant.

Only 3 criticisms: 1. The towels were tiny (I am a slight 5’3’’ woman, and they were tiny on me!) 2. There was only one pillow on the bed, another would have been perfect 3. The air on couldn’t be set below 19 degrees which was too hot at night

I recommend this hotel based on my experience with it in several aspects; At first I was afraid that the location is in the middle of the center and I read a lot that taxis do not reach this area and therefore it is necessary to carry the bags for a distance to reach it and for this reason I hesitated to book in it, but after the experience I assure you that the hotel is very interested in its guests. It provided a nice, loyal, polite and organized employee (Jakub). (Levente) As soon as we reached the last stop with the taxi, he came to us quickly and with a broad chest and a smile. He carried all our bags. He was very loyal and organized. He smiled at us and took care of our affairs. We thank him very much and we will not forget his effort with us. Likewise, the receptionist (. Malgorzata) welcomed us from the moment we entered as if we were guests in her home. She gave us the best impression and completed the check-in procedures quickly and hosted us with a drink and gave us a lot of information about the tourist places. Likewise, the breakfast employee (. Gabriela) welcomed us warmly and chose the best place for us and stood waiting for any request we asked for, responding to us in seconds and giving us the best choices for breakfast. Thank you, thank you, thank you. For the beauty of its taste and kind service; and about the breakfast items, Michelle really gave them a star, and they are at a high level and deserve this evaluation. The most delicious pancake you can taste in the whole world, as well as the way they present the rest of the items, with high taste and deliciousness. As for the hotel design, anyone who cares about design knows that they have used the best decor designers. The hotel suits those who care about art, because the choice of furniture, antiques, wallpaper and wall colors was a masterpiece... Many thanks to the hotel management for choosing the loyal employees, choosing the upscale furniture and high cleanliness... Dr.

The location was ideal and at a great price. We loved the design in here it felt really premium and comfortable. The food was excellent although some more traditional options would be welcomed. Staff were polite and attentive and the check in/out process was very straightforward.

The room we were in was at the front of the building so it was a little noisy from the street, also, the view was quite limited with just a small window at high level. Part of the reason we booked here is because of the street view (of a beautiful part of the city) being advertised, we didn't really get a view so this should not have been advertised as a city view room really.

Great location and excellent hotel close to Wavel Castle. Very attentive and friendly staff who went out of their way to make our stay enjoyable. The food was good including the dinner menu. A decent sized room looking onto the courtyard garden which was very comfortable and well laid out. Our stay was one of the most enjoyable we have had an a beautiful historic city.

Nothing

Top-notch boutique hotel. Very central but hidden from loud bars. Amazing attention to detail. Attentive staff. Beautifully decorated with everything you'd need. High quality breakfast.

I guess only comment I'd have is re the pillows that seem not of the highest quality / bit flat and worn-out

I mean it is exactly as it is advertised. A beautiful designer hotel mixing old and new styles into a wonderful hotel to stay at. Whether as a treat or to class up your stay, it was everything and more than I could hope for. The level of professionalism was exceptional, even if a bit intimidating at first for my countryside sensibilities. Greeted, offered immediate service, drink, and shown to room. In the room we were welcomed by complimentary drinks and snack as well as an absolutely gorgeous room. Breakfast was worth every penny and a must for anyone booking stay here! Fiorentina is one of the best restaurants in Kraków and possibly the best I've ever had the pleasure of eating at.

The only negative I can think about is honestly the prices of the mini-bar. I expect the prices to be a bit higher than retail price but some of the prices were ludicrously high, especially the half size bottle of wine.(even if it was a decent wine)

Very nicely decorated high quality hotel, located in the old town, just few minutes walk from the main square, so close enough and no noise whatsoever. The room was a good size and the bed was very comfortable. We did have to ask for another room after the check in, because the first one was very small. Interesting enough, the size of the room in the same room category differs significantly, and we were given a larger room without any problems. Overall, the service and staff are top notch. The restaurant offered an unforgettable dining experience, although a bit pricy, but well worth it. The breakfast is served a la carte, but the service is very fast and the food is delicious. The staff also arranged for a day car rental for us (to visit Auschwitz), which was delivered to the hotel and when we returned, we just handed off the keys to the receptionist. On the departure day, our train was leaving very late and we were allowed to keep our room until 20:00 free of charge.

The first room given to us was very small and nothing like the pictured one, but the issue was resolved very quickly.

This hotel was the final point of our vacation on the way home and it was just perfect ending. Everything was perfect from the room itself to the breakfast and little details that made our stay unforgettable. The breakfast is served in the Michelin-star restaurant and you can definitely feel it - tasty is not enough to describe it. Whole breakfast experience! The beds and pillows were super comfy, cleanliness is not even a question here. A huge selection of high quality toiletries. And the little details like candies on pillows, a personal note from manager and a small bathrobe for our 2 year old traveler <3 Definitely recommended if you are looking for something special for your stay in Krakow!

Wonderful location and a great property in a historical building with modern amenities. There is a fabulous restaurant on the premises. Very helpful and professional staff. Easy airport transfer. Lovely decor. Highly recommended.

My room was on top floor and the ceilings are very low starting about 8 ft from the door. I kept hitting my head when I tried to utilize any floor space beyond the “safe zone”. Additionally I couldn’t really open the windows as the cooking smells from below would waft in. Paying a little extra for “room with a view” would probably solve this problem.

Beautiful hotel with exceptional staff, super location , breakfast was lovely and breakfast staff amazing. Rooms beautifully clean and receptionists all super helpful. This hotel is a little diamond .

We just felt the hotel needed a comfy sofa area to sit and chat with friends after a day out touring around the city. Somewhere where we could enjoy a drink together and chill out. Also the air conditioning units outside our bedroom window were noisy through the night. The view from our room was meant to be over the courtyard but I think we got the back of the kitchen store.