We had a very pleasant stay. The accommodation conditions were excellent, the room was clean and comfortable. Breakfast and dinner were very good and varied. We really appreciated the underground parking. The sauna area is nice, clean and intimate. The staff was extremely friendly and attentive, which made the experience even more enjoyable. The hotel’s location is ideal for visiting the city, being close to the main attractions. We warmly recommend this hotel and will definitely come back!

Everything was very good, but the quality of the mattresses and pillows could be improved for even greater comfort.

We were able to check-in early, the staff member was very polite & explained everything well. Breakfast was great. The hotel made us a breakfast snack box on a day we had a very early trip start (upon request). Nothing was too much trouble. The room was a great size, quiet, clean, it had a really comfy bed and a nice bathroom.

Nothing wrong with the hotel at all ... Word of caution on taxis though: Reception ordered a taxi to get us to a trip rendez-vous point. The taxi drove the long way round (we had done the same trip previously, so knew the route) and therefore charged us double what we had expected to pay! Not the hotels fault but I'd book an Uber or Bolt yourself rather than rely on pre-booked local cabs!

The room was good sized, and the bed was comfortable. They offer different pillow comforts, in case you want to swap. Spacious and little tea/coffee area in the room. Proximity to old town and to transport system. Also, 15mins walk to the stop for airport bus.

Bad smell coming from the toilet even if they do room cleaning every day. I don’t think bathroom was cleaned on 3rd day, because I could still see hairs on the floor. Water from shower tends to go from cold to hot and vice versa pretty quick, so be careful not to put it too hot at first. We stayed 4nights and breakfast choices are limited, similar everyday except for very few items.

We had a family room. It was clean, spacious and had everything we needed. Room was cleaned every day. Breakfast was superb and there was a wide selection and all incredibly fresh. In a great location with plenty of cafes, bars and eating places nearby. We really enjoyed the street food which was very close to the hotel. There was pilates in the hotel garden on Saturday which we all enjoyed. Fudge at reception was a nice touch too. Can't say enough about this hotel...it ticked all the boxes! Thank you!

No English channels on TV.

The location of the Grand Ascot Hotel was perfect. Just a 10 minute walk from the main square and a 20 minute walk from the main train station. Very convenient if you want to go to Auschwitz or the Salt Mine by train. The room was very clean, comfortable and quiet. The breakfast was great with plenty of choice even for vegetarians. Two coffee machines in the breakfast room so no queues. The coffee was also great. The staff was very friendly, welcoming and helpful.

The hotel restaurant was disappointing. We didn't go there because my wife is vegan, but there were no vegan dishes and the prices were high.

Amazing hotel , decorated and furnished to highest modern standards. Gym and Spa great facilities . Restaurant and bar with fantastic menu . Great continental breakfast. Spacious and light superior double room and big bathroom . Super comfortable large bed and high mattress, crispy white 100% cotton bedding and soft cotton bath towels . Coffee , tea , flask and refill for water are great editions. Super clean and well maintained . Professional and friendly staff , perfect in English and very helpful. Perfect location 10 min walk to old town and most Landmarks. Easy access to bus 300 for the airport. We definitely recommend it !

Because was Christmas season and New Years the prices were higher then usual!

The location of the Grand Ascot Hotel was perfect for us - just a 10 minute walk to the main square. It’s stylish, clean and modern,quiet and the staff very helpful. We had booked the apartment which was 2 large, adjoining rooms - one had a large shower room and the other had another bathroom with a shower over the bath - both had underfloor heating, nice towels, towelling dressing goens and slippers as well as good quality complimentary shower products. The rooms had tea/ coffee making facilities including a Nespresso machine. The staff helped to arrange taxis for us and were friendly.

We were not able to turm the temperature down in one of the rooms so it was too hot during the nighg. The other room did not have a thermostat and was much cooler.

Location good, quiet and laidback feel. Friendly helpful staff. Liked the eco credentials such as the water station, and a reusable water bottle in the room. Bar area and bar staff very attentive.

A bit stingy on the milk and coffee. Only 2 milks, 2 coffees per 24 hours (for a double room) but staff did provide more on request. The TV channels were all in Polish except one news channel. To use as a smart TV required faffing about and paying a charge. So just used mobile device instead. Robes and slippers were available on request- a bit inconvenient.

The rooms were big, clean and felt luxurious. The bathroom was very modern. The staff were incredibly helpful with booking us taxis and made us feel welcome during our stay. I would recommend this to anyone staying in Krakow. It was about a five minute walk to the square and there were many lovely restaurants two minutes away including mamma mia Italian. The hotel felt very safe and there was a water dispenser on every floor.

Whilst the breakfast was lovely, a few more options would make it 10/10 and the foot wasn’t always hot.

Greeted with a warm welcome by front desk team on arrival. Stylish modern hotel in excellent location in old town. We had a superb family room which encompassed a connected room perfectly suited to our two teenagers. Good breakfast with hot and cold options. Located a 5 minute walk to the main square with an abundance of restaurants and coffee shops on the way. Will stay again on return to Krakow.

Bathroom door didn't close properly. Duvets were small for the beds.