Location, quiet, ambience, decor, character, cosines, comfort and quality/choice of breakfast items.

Some staff very friendly and helpful, particularly at reception but staff at breakfast need a bit more customer service training/support. They were not very welcoming to guests.

1. The location was very close to the main square and very convenient. 2. The staff arranged a taxi pickup to and from the airport. 3. Daily housekeeping 4. Great breakfast 5. Staff made dinner reservations for us at restaurants in the city. 6. The hotel was small with 23 rooms and had an elevator.

We were in room 303 on the top floor which got very warm despite having the air conditioning on. This room is on the top floor and has a large window with a roller shade that does little to block the sunlight. We spoke to 2 different reception staff on two different days alerting them to the problem. We were told a technician would check it. I was not updated either time and the room remained too warm on the warmer days. I did ask for a floor fan which they happened to have. This made the temperature bearable in this particular room.

The room was amazing! And a big well done to the cleaners - everything was cleaned very well and stocked up. The bed was comfortable, well ironed sheets were very comfortable and there was just enough pillows for us. The bathroom was good size with everything we needed. We really loved our stay there. There’s plenty of storage which is great! Good size fridge and an easy to use safe. It’s 2-5min walk from the main square so we really got both - close to all attractions and quiet spot to rest. Definitely recommend!!

The hairdryer was quite outdated and it took forever drying up my hair. Receptionist was nice but at a push, so you really had to beg her for things that you needed which we thought in 5 star hotel wouldn’t be a problem.

Excellent location, quiet cul-de-sac and only a few minutes walk to the main square. Breakfast was sufficient but abit limiting with the hot food. The room and the bed were very clean and comfortable. The staff were very friendly and helpful, we loved the cosiness of the hotel bar/library for either pre meal drinks or for a nightcap.

The only negative thing we would like to mention was the temperature of the room. Even though there was a thermostat on the wall this didnt seem to make any difference . We found the room too hot so some of the time we needed to open the window during the night to cool the room down.

I booked Hotel Gródek as a surprise trip for my partner after him passing his medical exams and it did not disappoint!! We were kindly upgraded to the presidential suite and received chocolates and wine. It was very touching and a perfect way to celebrate him qualifying as a Dr. The hotel was lovely and staff were friendly and helpful. Location was ideal and walking distance to plenty of great bars and restaurants in the old square. We enjoyed happy hour in the Hotel bar between 6-8pm. The bar is in a library and it was a perfect place to have a cocktail before dinner. I cannot fault our stay we had a wonderful time in Krakow. Thank you Hotel Gródek!

Really great location being in the old town but so quiet. Nice relaxing nights on the rooftop terrace and could hardly hear the city. Staff were really friendly and helpful. I arrived 3 hours early for my check in but just wanted to drop my bags off. They advised my room was ready so I could go straight in.

It is showing signs of age but this is ok as nothing significant. The dining looked to be very posh from the photos but the menu suggested otherwise. I don’t eat there or see anyone else eating there during my stay.

Breakfast was good, the room was very comfortable & warm, however the Shower was below standard for me as the shower head would not stay pointing over the bath, for me I prefer a walk in shower and not one over a bath as it is hard to get in & out being of older generation. The location of the Hotel was excellent very close to the main square and some fantastic restaurants. Overall our stay was great.

The Shower as stated above.Shower was below standard for me as the shower head would not stay pointing over the bath, for me I prefer a walk in shower and not one over a bath as it is hard to get in & out being of older generation.

We have stayed here before, and it remains an excellent hotel in a quiet central location. It's a 3 minute walk to the main square, but it is exceptionally quiet at night as it's away from the bars and restaurants. Room was comfortable with a reasonable sized bathroom. The air conditioning was on, and water was also provided. Staff were very pleasant and helpful. The Polish breakfast was excellent.

Shower curtain in the bath. The room was quite small but okay for a short stay. If you are staying longer a bigger room may be worth the extra.

The location of the hotel is fantastic for accessing the old town also trams & taxis. The room we had (206) was beautifully appointed, comfortable and very clean, the TV even has English news and sport channels. We had breakfast, which was very nice and we enjoyed the small but vey comfortable basement bar.

My only negative comment is that there’s a piece of waist land next to the hotel and a building behind which looks a little run down, but to be fair the hotel have done their best to screen these out.

Excellent buffet breakfast , loads of choice and always topped up with, rooms were lovely and a bonus a bar in the library area. Staff very attentive, used Adam the taxi driver from hotel for trips and airport pick up. Location is excellent , 10 minute walk into market square and other areas , castle about 20 minutes all walkable . Bars and restaurants all nearby the vodka bar and a polish restaurant. Rooms are older style to fit in with building did not eat in restaurant at night but they do have a few choices on menu.