The location is excellent. The staff were very helpful and friendly. The breakfast was good.

We were not informed that our room was on the 4th floor until after we had paid for our non-refundable booking.. The elevator only goes to the 3rd floor. There are 18 steps to carry a heavy suitcase to the 4th floor. The room had a very slanting ceiling which meant that almost a third of the floor area was unusable. The bathroom, though clean and modern, was very dark.

The hotel was in a fantastic location in easy walking distance of the main square with all the bars, restaurants and sights. There were even a few bars just over the road which were very good. It was spotlessly clean and excellent value for money. The breakfast was amazing! There was the selection of cold meats and cheeses but also a wonderful range of Polish delicacies and pastries which changed each day. Our room was spacious and there was even complimentary water in the room every day.

It would’ve been great if breakfast had been open until 11am instead of 10am especially if you’ve been out sampling the nightlife!

The warm welcome from staff as soon as we arrived made for a great first impression. The building is beautiful and is located close to the square and transport. We walked pretty much everywhere! The breakfast was wonderful, beautifully presented and different to what we would normally have, but we loved that. The beds were comfy, the room spacious. Really nothing not to love.

This isn’t the properties fault but because we faced the street and you are so close to the main square, there were loud drunk people at certain points during the nights. More so at the weekend. So if you’re sensitive to the odd noisy person ear plugs might be worth having.

The location is great, in the old town, you can have nice walks in the neighbourhood. I was travelling alone and the room had a very good size, often singles rooms are very small. Comfortable bathroom. The breakfast was awesome. There was plenty of variety, classics and more interesting choices. And the breakfast room was beautiful - especially at Christmas time. It is in the cellar and it is very special. Unfortunately I am typing on my computer and the photos are on my phone but you just have to trust me on that. The staff working there was pleasant as well.

My room was on the third floor, I think, and it only had a ''ceiling window'' - so I could not see out of the window. I just could not reach the window. Next time I would request a room on the second floor so I could see out of the window. The hotel is in a nice street in old town and I would have liked to look out of the window. It is a cool historic house, the breakfast room is so cute, I was a little disappointed that the room had this very generic bland furniture and design. I feel like they could have done something much cosier with the space. But this is just my opinion and I think you can see it on the photos (I am too lazy to check the photos now), anyway, it doesn't take away from the comfort of the room.

The hotel is in an excellent location, just a few dozen meters from the old town center. The room was very spacious, which was a really pleasant surprise. The bathroom had a heated floor, which was very hot and couldn't be adjusted, which was a bit inconvenient. The breakfast was good, with some interesting dishes, although I would have liked to see something more classic, typical of average hotels—but that's just a matter of taste, no complaints :)

The room cleaners could be more thorough and report any damages to the room's furnishings to the administration. We had a broken bed wheel, which caused the bed to wobble. It was lying right next to the bed and was impossible to miss. I fixed it myself. Again, I do not complain about it because it is not the fault of the hotel management or administration staff, it is a matter of the person who cleaned the room before us.

The location was superb, so close to the town a very short stroll. My room was lovely and clean, the bed exceptionally comfortable and having a fridge in the room was a bonus. The weather was hot so I like to sleep with the window open. Unfortunately, people using the local bar were very noisy and disturbed my sleep each night. The breakfast buffet was nicely presented with an adequate selection of food.

The air conditioner in the room was set at minimum temperature which was far too warm for me (more like a Scottish summer). Ordinary, plain toast at breakfast would be nice. I did try and request this but it wasn’t very successful.

The location was excellent. Waking distance to the Jewish district, lots of places to see within walking distance and the old town on the doorstep. Our room was number 14 and it was huge. The shower room was really warm with under floor heating and the room was cleaned daily with fresh towels. The reception staff were very welcoming and friendly. The hotels location is perfect.

It was not that we didn’t like the breakfast, it was polish cuisine with some interesting choices, however we like to try the local cuisine when traveling so enjoyed something different.

Hotel is situated in a great location, in The old town near the square. Lots of shops, bars and restaurants near by. Breakfast is very nice good choice of food to choose from. Staff are lovely and very helpful with directions,maps etc. They also provide water still and sparking for you to take with you. These are available in reception. Free of charge. About 20min from main airport., Uber is the best way to get around. Uber from airport to hotel was only €12. There is also a fridge in the room which is great to keep drinks cool.

There was nothing to dislike really. Only I found the pillows very uncomfortable. Also be aware the lift only goes to the third floor, so if you are on the fourth you have to walk a flight of stairs to the fourth. Also breakfast is served in the basement which is a set of steps down to it. Just if anyone has mobility problems, or health issues.

Lovely hotel perfectly located just a couple of minutes away from the main old town. The breakfast was lovely and they would switch some options every morning, so we were able to enjoy the variety. The staff was pleasant and friendly. The rooms were nice and comfortable

The air conditioner sadly wasn’t working properly. In one of the rooms it kept turning off out of the blue, and in the other room it made a constant noise that would wake us up throughout the night. Sleeping without the AC was not an option since we got some very warm days and the window open was not enough for the top rooms.

Hotel in a Great Location - Krakow's Old Town, just a few minutes' walk to the main square. There is a tram stop near the hotel, making it easy to reach and visit other attractions outside the Old Town. The hotel staff is very friendly and pleasant, always smiling and willing to assist guests. The room was very clean, equipped with air conditioning, with everything in working order and comfortable beds. The windows are well-insulated, providing excellent soundproofing, so no noise from the street gets in. During our stay, housekeeping came daily to tidy the room and replenish the complimentary coffee, tea, and mineral water. The breakfast was wonderful: beautifully presented, interesting, with a wide variety of dishes that go beyond the standard hotel fare, and plenty of fruit, so everyone can find something they like.

Although the hotel is in a great location, it is quite noisy, as is typical for old town areas in many cities, due to the nearby cafes, restaurants, and other entertainment venues. Therefore, sleeping with the windows open is not possible; you’ll need to rely on the air conditioning. Additionally, the coffee machine at breakfast needs an update, as it is an outdated model and takes a long time to make a single cup.