We enjoyed a wonderful stay here for a few days in December. The staff are exceptionally helpful, speak great English and have an excellent knowledge of the local area. The hotel is tasteful and cleaned every day to a high standard with extras in our suite room such as a coffee machine, water and bathrobes. Bed was large and comfortable. Breakfast had a good selection of cereals, breads, meat, cheese, fruit and pastries. Eggs are also offered, cooked to your taste each day. The interior of the whole building is so interesting and I loved the Christmas decorations and artefacts on display.

I would recommend this hotel as a great place to stay in Lisbon unless you had mobility issues in which case the stairs inside and position on a hill may prove challenging.

The location was fantastic - could walk just about everywhere and if I couldn’t the train/metro station was a 6 minute walk. It was extremely comfortable and the staff were very friendly and went above and being to help with any issues. My room was ready before the official check in time and I was able to have right away. And they carried the bags to and from my room. Definitely recommend!!!

Nothing

Absolutely loved our stay at this small authentic hotel. The location, breakfast and size of our suite were amazing! We were on the back street and there was no noise. The staff were wonderful and obliging. We cannot wait to go back.

The bed was too hard for us, any longer than 2nts and we would have struggled. The shower cubicle was small and difficult to enter/exit.

The staff everyone was extremely friendly attentive helpful and the interiors were in keeping with the age of the building and breakfast was excellent

My room was on ground floor which meant big double doors faced the street so wasn’t very good to open double doors

Really lovely staff and breakfast, rooms on the upper floors are really beautiful

We stayed in a smaller room in the basement on the first night of our stay, it opened directly onto a road which didn’t feel relaxing and it was extremely noisy, the staff moved us without hesitation for the remainder of our stay and we really appreciated it

The room was spotless, very comfortable bed, great shower pressure plenty of hot water and lovely toiletries. As the temps outside were 97-104 degrees, A/C was critical and it kept the room very comfortable. Included breakfast was wonderful, with an attentive staff who also make omelets to order. Claudia pays close attention to detail, which no doubt accounts for how impeccable the property is. Loved “By the Wine” on backstreet Ruas das Flores with great atmosphere, food, wine variety and just steps from our room. On a busy street, but didn’t find it noisy. Ideal location with short walk to the river, train station, Pink Street and Rossio Square. Secured building and in an area that felt very safe to us. We were with a larger group that stayed at a more expensive hotel and after seeing their property we were so happy we chose Alecrim.

The staff never made it seem bothersome, but instead of having them take time out of their busy schedule to fill water bottles, it would be nice to have a filtered water station where we could have poured our own water. It was 95+ degrees outside during our stay and one morning we left before the staff arrived so were not able to fill our bottles.

This is a lovely hotel in the Chiado district. We were greeted, on arrival, by two friendly members of staff. Our room was available even though we had arrived ahead of check-in. The hotel was once a house and has a quirky feel to it, with stone staircases and walls. The check-in staff gave us a map of the area and offered advice about what to visit. Breakfast was delicious, with fresh fruit, charcuterie, pastries and eggs cooked to order by lovely staff. The hotel is in an ideal location, close to the river and to Baixa-Chiado metro station. I’d definitely recommend this hotel.

The bed was too hard for me (a minor problem) and the street outside was very noisy at night.

This is a unique boutique hotel. The staff are so attentive and helpful. They go above and beyond to make your stay wonderful. The breakfast is outstanding. You are served Fresh fruit, yogurt and choice of eggs at your table along with a lovely buffet. We felt a bit like we were living in a castle. And we were the King & Queen. It was a wonderful stay. Special Thanks to Iera & Claudia.

There is no fridge in the room but you can get ice. They also gave us an ice pack to keep our bottle of wine cold. The idea is you are not sitting in your room but out enjoying Lisbon!

Great location for exploring Lisbon. Walking distance to lots of sights nearby. Room size was very big with plenty of space to relax. The breakfast area downstairs was fabulous, oozing with character. All the food was of a high quality and eggs were cooked to order. The area itself is quite compact, however, so when the hotel is busy there are occasions when a table is not available. Reception staff were extremely helpful and friendly. We had an issue with lost luggage on arrival in Lisbon and the staff were so obliging in helping us liaise with the airport and getting our luggage delivered to the hotel. We thoroughly enjoyed our 4 nights a Alecrim au Chiado.

Nothing - faultless!!

Alecrim ao Chiado (Once upon a House) is just fabulous. We stayed for our 20th Wedding anniversary and they couldn't have done more. The hotel is boutique, but the service was perfect, from the reception, breakfast service and room service, we really can't fault a thing. The location was great, off the main squares so a little quieter, but perfect to find all the attractions whether you want to walk, tram or taxi. (Really close to Pink Street and the Tigris River)

Absolutely nothing. REALLY, we couldn't find one thing we didn't like about this hotel, its services or location. Nothing was too much trouble, the staff were so friendly and as we were there for a week we were always greeted with a smile. Even on the last day when we needed breakfast a little earlier it wasn't a problem.