- The staff was very welcoming and helpful - 24/7 reception

- Soundproofing is horrible - you can hear when people in other rooms take shower as well as when someone talks in a hallway - The wi-fi in the room 5003 was really weak the whole stay - not sure if only there or all over the hotel - There were a lot of lipstick prints (on a window, on doors and other elements) when I checked in and they were not cleaned during my stay as well - There was only 1 welcoming free water bottle for the whole stay - There was some mold in the shower - There are not enough outlets, especially near the bed

Room was lovely but the staff was great. They have fantastic people on the front desk...a least 5 of them who couldn t be more helpful. The waiters in the breakfast area were also very nice. Everything was expensive but what isn't in Europe now. There are some very good Nepalese restaurants within a block each way that are very reasonably priced and very good, better than the food in Nepal.

Location turns out to be in a very old, run down Moorish area for much of it with migrants camped nearby. But, it is only a mile or so down to the water and many of the sights so an interesting walk. And it is a kilometre up, very up, to the Cathedral which is good if you want a hike. Breakfast: limited. Taste like powdered scrambled eggs (again); too many cold cuts (again)l too much sugar in so much of the food. The real problem of the stay was the hotel was too noisy from underground trains to sleep before around 12:30 AM and 6:something AM. Not good when one is tired from the day's activities. The roar of the trains is quite noticeable even in the lobby. But the staff makes up for a lot of it.

Very nice hotel with very friendly staff. I was traveling in Portugal and was allowed to store a bag for one week at the hotel between my two stays at the place.

liked the way the staff was very pleasant and attended to our needs specially Veronica. The breakfast was very good. The food was also good.

only 1 bottle of water was provided no drawers in the bedside table or writing table No tea bags and milk was provided coffee machine in the room did not work. The switches of the bedside table inconviently placed. no hooks for hand towels in the bathroom only for the bath towels.

The room was lovely

The staff were not the friendliest

The room was a lot smaller than expected but it was very comfortable and clean. The location was perfect because it was within walking distance to the center and had a few restaurants, cafes, and a supermarket nearby. The staff were very helpful and the facilities were modern and aesthetically pleasing. I didn't try the food but overall it was a great stay for one night.

The room was much smaller than expected. However, it's good for a short stay and everything was very clean and comfortable.

The staff was very helpful and friendly, at both the desk and in the restaurant. They were very eager to please. The room was very clean and comfortable. Overall a very classy hotel.

The dinner buffet was a bit overpriced for the food selection, but the staff was very attentive. The location was a little removed from some of the transportation options I needed.

It was the best looking hotel in the area and the facilities and the rooms match the looks. It was great. The bathroom was so good and spacious, the water pressure was great. The bed and pillows was comfortable. The breakfast even though it wasnt included on my original reservation it was worth it to paid for and i was even sad that i had to leave so early in the morning without eating breakfast again there.The location was good not so close to the busy area, but not far either it was a easy 5 minute walk to the train and 4 or five train stops to the shopping center.

The only thing that I didn't like was that they have a good and beautiful coffee machine with a delicious nespresso coffee pod and they didn't replenished the next day.

The rooms are lovely and spacious, have coffee machines which is excellent. The beds are really comfortable. One of the best hotel rooms I have stayed. The car parking is great as it is secured, accessible through a lift which is a little tricky to manoeuvre. However, all requests were accommodated and staff are great.

None loved everything.

I love that there's a small restaurant in the hotel with wonderful food and an outdoor sitting area also to enjoy a cold drink while watching people go by. Loved the cleanliness of the whole hotel, the comfort of the bed and the light in the room. It's one of my favorite hotels to stay in Lisbon.

Nothing to report. It really is a wonderful gem!