Nice rooms, well located. All very new.

A very big issue was the (optional) service charge applied to the entire stay which is automatically added to your bill and you have to go through the embarrassment of asking for it to be removed on checking out. Applying a service charge to an entire hotel stay is something we’ve never experienced in the U.K. or anywhere outside of one hotel in the US. This is very American and it left a bad taste in our mouth. We booked this hotel for a certain price and there should be no automatic additions of service charges.

Super room and food. The hotel is very comfortable, with excellent views of the castle and pastures. Outdoor seating was attractive and comfortable. All members of staff were courteous and helpful, greeting us with a genuine smile. Nothing was too much bother for them.

Although not the fault of the hotel, the fact the lift was out of order had a significant impact on my disabled wife's enjoyment of the short break. She struggled to climb stairs to the second floor to reach our room. However, I must praise all staff members who went out of their way to help us.

I booked a castle view room. The view was beautiful as the sun came up behind the castle. Breakfast was very tasty - the kipper hash was lovely. The room was large and comfortable and the TV was set up so that I could log into my streaming services. A really good location.

Nothing

Waw!!! What a hotel. Everything you wish for in a hotel, the Bailiffgate had it all. The room, the facilities, the location and the staff were all at a very high standards. Didn't want to leave. Will definitely stay here again.

Nothing. Nothing at all, even the steps to go up to it I didn't mind because the hotel is amazing.

Location was superb, quality of fitting etc are good , nice & modern , but still feeling very comfortable. Lovely outside area, which will be even better once plants have matured . A lot of effort gone into trying to provide what guests expect .

Nothing to not like really , although not enough coat hangers 🤷‍♀️

Location, Rooms, Modern.

Breakfast staff could of been better managed.

The decor from top to bottom is outstanding. The location couldn’t be any better. The restaurant, staff and luggage assistance staff were outstanding.

The additional gratuity added on without my knowledge for room service and anything ordered at the bar. I would be tipping throughout only to find service fees for each item on my final invoice AND a voluntary gratuity to all staff on checking out. I would and did agree for overall staff gratuity, but the other items shouldn’t be billed or at least not on final bill ~ should be given that option as you pay or charge to the room.

It was modern , fresh , bedroom was large and right next to the castle .

The parking is at the rear of hotel with steep steps back up. So as advised by hotel we parked at the front to drop off our luggage and used the valet parking , which was brilliant . We had a castle view room and we were just over the road, view from our bedroom window was perfect. There is a kettle , and coffee making facilities in the room , milk in the fridge but NO teabags! Sorry but as a tea lover this is unacceptable , all hotels usually provide coffee and tea .

Very friendly and helpful staff everything was great

Nothing

Really enjoyed a short break in Alnwick in this wonderful new hotel in great position right next to Alnwick Castle and town centre. Lovely spacious room and bathroom with good facilities. Friendly and efficient staff. Good restaurant and breakfast. Even has a car park which will accommodate a low ground clearance sports car.

Its a bit pricey -but IMO does deliver the value (many don't). One thing that is potentially annoying is the sound of the nearby Alnwick Hounds (Percy Hunt Kennels I guess) -who seem to bark incessantly at certain times of the day -the hotel is high up and our room faced their direction in the valley. It was not a big deal though, as we could just close the window and the double glazing took out the sound.