Everything! Location is amazing. Walk to everything including Southbank and 15 minutes Uber to St Kilda. Modern and funky with amazing bars and restaurants plus the pool is incredible with a bar and great views. Every single member of staff was friendly and helpful from Alan on reception to Michael at Curios bar on the lower level. Our room was ridiculously big. I was tempted to put the sateen sheets in my suitcase and take them home. So comfortable! And the bed was huge too. Room was thoughtfully stocked with anything we may need from toothbrushes to a variety of beverages. The bathroom was huge and the products provided had a luxurious scent. Also there is a heated toilet with every function imaginable! I will be back. Cannot recommend highly enough. Genuinely five stars.

Nothing

I wanted to commend Sabin (hope I got the name right), the duty manager for the excellent service we received at W Melbourne. When I first arrived at W Melbourne, I was disappointed with the valet service, who weren't very helpful with parking options. I have not even unloaded my luggages and the valet told me that there would be a charged if I lingered. Well, suffice to say I didn't bother to valet park at W and drove to another carpark. I gave my feedback to the duty manager, Sabin and he immediately apologised for the situation and sought to make things right. His wasn't defensive and he listened to the feedback. As customers, we just want to feel that you are listening and that you care. So what started poorly was salvaged by Sabin, and we enjoyed the rest of our stay at W Melbourne. It truly is a hotel with spectacular architecture and design. The room design is modern and spacious. They have a well equipped gym as well as indoor heated pool (remember to bring your swimsuits). Location is fantastic and you are just minutes away from great restaurants and shopping.

Valet is the first touch point of the hotel for guests driving in, and the service we received was disappointing to say the least. Welcome your guests properly and do provide them with proper information on whether to valet park (A$80 per day) or to park elsewhere. Don't shove a piece of paper to my face and ask me to scan QR codes for more information on the other carparks.

The staff all went above and beyond to make sure everything was perfect. The pool was fantastic too. It’s also in an amazing location in the Melbourne CBD.

The cleanliness needed more eye for detail. Our room was dust and things were not all cleaned properly when we arrived.

The location was perfect, allowing me to walk straight to my favorite restaurants. The staff was incredibly kind and accommodating—when they learned we were celebrating our anniversary, they surprised us with a chocolate that ended up becoming my favorite. They also upgraded our room, which was such a thoughtful gesture. The hotel itself was beautiful, and the gym was well-equipped enough to support a variety of workouts.

What I didn’t like was not discovering this hotel sooner, especially since it has amazing restaurants and a spa right inside—I wish I had researched it better in advance. Knowing this now, I’ll definitely take full advantage of those amenities next time. I will surely be coming back again!

Fantastic location and the rooms are beautiful. We appreciated how helpful the staff was and overall vibe of the hotel was lovely.

The hotel itself is obviously high standard which comes with high price and that is OK. However, they are trying to charge you double to triple amount for abolsutely everything. The parking price is through the roof, things in mini bar are literally 3 times more expensive than in store (1 asahi for 13 dollars, smallest moet for 95 dollars) - they really need reality check. The pool area was dirty on Saturday, dirty towels and take out left all around, not collected glasses, just filthy. The wifi kept dropping out, the chromcast didn't work properly. Not something you expect at this high rate.

Room was excellent, comfortable, clean. Staff were super friendly and attentive, reception, house keeping - everyone -- well done & thank you.

Ordered some delivery food as kitchen was closed by 11pm. It was delivered to reception and no one mentioned it, I had to get dressed and go down and get it while it was getting cold. Could have called to let me know it was there or brought it to room. I feel the NYE fee being 3 x the price was a little steep, I will come back another time when it is regular rates to try some of the different rooms.

1 - The hotel staff which is incredibly welcoming, dedicated, and very diligent towards customer satisfaction. 2 - The W Melbourne hotel is beautifully decorated, has stunning rooms and and incredible designed pool area opened 24/7. 3 - The Curious bar which cannot be missed and should be enjoyed without moderation (Make a reservation for busy weekend nights). offered quality live DJ and music , stunning décor, fantastic cocktails and foods. W Melbourne hotel is an experience not to be missed.

The cleanliness was emasculate. The staff were incredible. Facilities were all amazing! We had breakfast to the room which was so tasty, a great assortment of snacks and beverages in the mini bar. The bar attached to the hotel “curious” has incredible cocktails, well worth a visit!

The only thing that was a bit of a disappointment was that I paid for a box of macarons to be in the room upon and they weren’t there upon arrival. The staff were extremely apologetic and sorted it ASAP.

From the moment we arrived, met at Valet parking by Coby ( fantastic customer service) through to being met at reception by Alex ( fantastic customer service, open and inviting approach), loved the complementary glass of Chandon spritz by the way. The service didn’t end there, once in our room, as we were admiring the decor and the toilet seat ( game changer by the way), we received a knock on the door, a complimentary bottle of bubbles was delivered ( very unexpected, but very appreciated). Then we told a friend of ours where we were staying, while we admired the pool and relaxed in it for an hour, we had another bottle of wine and macaroons delivered to our bedroom ( so great work on the interaction between our friends and yourselves). The staff at the pool bar were amazing and open but unfortunately I didn’t get their name. All the way to through to check out when we met another fantastic staff member who organised our car whilst we chatted in the lift, then took our luggage. Cannot rate the customer service and hotel staff enough. Great decor, great feel, great hotel.

On a very minor note, but note this would not stop us coming again: there is moss/mould growing around the pool edge, if you sit in the pool and look towards the timber panelling there is a section 5+ metres of green mould running along the edge of the pool. It does take away a bit of the glamour. Also the ceiling of the pool area was pretty dirty, but nature of the beast of the pool area and splashing. But again, this would definitely not stop us from staying again or recommending this hotel.

The service was unmatched right from our first interaction with reception. My guests and I were offered a welcome drink and as it was my birthday 2 complimentary drink cards for Curious Bar. We had requested two of the "fabulous rooms" as close together as possible and this was arranged with no issue. Rooms were modern and the interiors outstanding. Pool area was impeccably clean especially given we went down at 11:00pm. The black out curtains do the job - slept through to 9am! Would definitely visit again.

Pool temp just needs to be a little warmer. A few of the other swimmers noted this too. Perhaps a sneaky way to make sure guests don't linger all evening haha. Beds did not have flat sheets tucked in (which seems to be a common thing in Melbourne with high end hotels these days) however its a bit odd to move around and see the underlay - very minor though. Also, it would be lovely for the rooms to have the option of brightening lights, brighter than they current highest setting.